I stayed at this horrible place the second time in 1 year and it was the second time I got a room with less than 20 sqm, room 438 this time, last year it was another room facing Duke St.
During check in I got the feeling that getting this lousy room only happened as I was reedming points from my companies owner, who is a platinum guest in their 'Marriott Rewards' loyalty program.
The reservation was made using my first name by mistake instead of my last name and they could not change the name. Any idea what this means for someone if someone needs to find me at the hotel?
When I was going between from the desk near the window and the entrance I hit the corner od the wooden bed almost everytime. The bed itself was overloaded with pillows and dcor pillows which I normally like but not when you don't know where to put them when you go to bed.
The wall opposite the bed had nodeco except for the TV which was mounted on the upper part of the wall, the reest was plain white.
I tried to call AYS (At YOUR service, the Marriott 1 stop shopping helpline) three times and did not get the phine call answered!
- Official Description (provided by the hotel):
- Located in the fashionable Mayfair neighbourhood, the London Marriott Hotel Grosvenor Square offers a timeless blend of elegance and comfort. First built as a stately townhouse, it has evolved into an exclusive hotel that infuses contemporary chic with classic luxury and exceptional personal service. Indulge in Gordon Ramsay's Michelin Star 'Maze' restaurant, host inspired events and enjoy our hotel's ideal access to Hyde Park and the West End. ... more less
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- Also Known As:
- Marriott London
- London Marriott