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“Not the Marriott Grosvenor House!”

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London Marriott Hotel Grosvenor Square
Ranked #374 of 1,063 Hotels in London
Boston
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Not the Marriott Grosvenor House!”
Reviewed 2 June 2014

I thought I was staying at the Marriott Grosvenor House Hotel (a JW Marriott) which I had stayed at a few times previously. Imagine my confusion when I pulled up to this hotel just a few blocks away! Marriott has three properties in Mayfair all within a few blocks of each other so it is easy to be confused. The Marriott London Grosvenor Square Hotel is much more modern than the Grosvenor House Hotel and a little characterless as a result but the service at the front desk was efficient and friendly. My room was small with a view of the courtyard garden but quiet and modern. Bathroom super small but nicely appointed. Ate breakfast at the hotel but skipped the buffet to order a nice omelet ala carte. Great location and a very fair price for the location and the quality of the hotel.

  • Stayed May 2014, travelled on business
    • Value
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Helpful?
Thank redheadmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,475 reviews from our community

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Traveller tips help you choose the right room.   Room tips (286)
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Houston, Texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2014

Stayed there on a week night, got in late and tired. We received a fantastic welcome from the gentleman at reception. He was so helpful. The hotel is in a fantastic location and is very clean and modern. The room was huge with a very comfy bed. Having stayed in over 10 different Marriott hotels this was the best one by a country mile.

Room Tip: Executive rooms are huge!!
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida USA
Level Contributor
137 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 1 June 2014

On the positive side, this hotel is lovely! Fantastic location, staff is very helpful and very friendly including the management and my room was georgous, overlooking the park. Modern bathrooms, comfy beds and the Maze Grill was delicious! I would rate this hotel a 5 star if it were not for a major problem and that is their internet was terrible, intermittent at most. I spoke with management and they claimed they were getting an upgrade and so I would not stay at this hotel again until they do as I got virtually no work done and sort of wanted to jump out of the window in frustration. Call before you book if you need any sort of wireless.

Room Tip: 512 beautiful!
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  • Stayed May 2014, travelled on business
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    • Cleanliness
    • Service
Helpful?
Thank 1director
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 May 2014

The front desk staff was consistently very helpful through out our 5 day stay as a family. The suite room was very spacious and very comfortable. The maid staff made the sleeper sofa extra comfy for the kids and ensured we had plenty of towels each day. The club lounge was available to Marriott Gold members with lovely breakfast, snacks and drinks most of the day. The hotel is pretty central, located right near the US Embassy, Hyde park, Amazing shopping, many of the key sites and great local restaurants. The concierge was a great help guiding on train trips and recommendations. Would love to return to this hotel!

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank Rexanne I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

Enjoyed our time at this Marriot Hotel ,very courteous and kind staff along with great location of property Our first visit to London as a family.Felt the hotel was well located you name it shopping, tube station, park, good restaurants, everything in walkable distance.Enjoyed and had a pleasant stay.We even got a upgrade done for our stay for a little extra charge

Room Tip: if traveling with children and you are a family of four please ask for a room with two double beds,t...
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  • Stayed April 2014, travelled with family
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Helpful?
Thank JoseForever14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Sussex
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 May 2014

The room was lovely and spotless. The bed was very comfortable and the location is fantastic.
As we were about to leave the room to check out, my husband noticed that one side at the top of the 4 poster
bed, the side that was directly over my head as we slept the night before, was broken and out of its hinges and was left just lying on top of the perpendicular block of wood that forms the square. I was very lucky that it did not fall on me as it would have resulted in a very dangerous accident. We told the receptionist about it, I hope it was looked into after we left.
In such hotels and at this price, maintenance should be priority and people who clean the rooms should be made aware to report such bad features.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Redfierylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 May 2014

The minute we walked into Lobby the Decor the Staff the whole experience was Amazing. The Grosvenor Victoria Hotel was top notch. The entire Staff was Helpful, Courteous and Knowledgeable they were available for all our questions. We walked into Our suite and they had a Welcome Note with a bottle of wine for our Anniversary/Birthday. They seemed to enjoy helping Tourists like us on our first London Holiday. Loved the Tea Room in the early pm and the breakfast was very good. The location is London Center within walking distance to Buckingham Palace and easy access to Tubes and buses to take you all over. We did 3 Excursions on the Hop On Hop Off Double Deck Buses and thoroughly enjoyed the concept since the buses run every 15 mins you can get off do your own free time and get back on another since the passes are good for 24Hrs. We absolutely recommend The Grosvenor Hotel and will definitely return there. Ta Ta Cheerio London We truly Love You and your friendly People!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank l0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Grosvenor Square

Property: London Marriott Hotel Grosvenor Square
Address: Grosvenor Square, London W1K 6JP, England (Formerly Marriott London Grosvenor Square Hotel)
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#232 Romantic Hotel in London
#263 Luxury Hotel in London
#270 Family Hotel in London
#314 Business Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — London Marriott Hotel Grosvenor Square 5*
Number of rooms: 237
Official Description (provided by the hotel):
Located in the fashionable Mayfair neighbourhood, the London Marriott Hotel Grosvenor Square offers a timeless blend of elegance and comfort. First built as a stately townhouse, it has evolved into an exclusive hotel that infuses contemporary chic with classic luxury and exceptional personal service. Indulge in Gordon Ramsay's Michelin Star 'Maze' restaurant, host inspired events and enjoy our hotel's ideal access to Hyde Park and the West End. ... more   less 
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Also Known As:
Marriott London
London Marriott

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