This is a very different review since I did not stay at this hotel overnite. When we drove to the Royal Park Hotel in our Hertz car were were greeted by the very friendly doorman who unloaded all of our luggage and carried it into the hotel BUT when we tried to check-in we were informed that plumbing problems developed in our room so they had arranged for a transfer to their "sister hotel" (The Cranley) a 10 minute cab ride in Kennsington. This was the same situation described by another Trip Advisor reviewer, AlbuquerquePilgrim during April 2014. The Front of the House Manager, Mark Battle, appeared at the desk and apologized for the problem and arranged for a taxi to transport us to and from the Cranley, and instructed the staff to call The Cranley and schedule us for an upgraded room (we seriously doubt that the ground level room we were booked in at The Cranley, which was half the size of the room we had booked at the Royal Park, was actually an upgrade). The next morning we were invited back to the Royal Park Hotel for a delicious full breakfast which was complementary. Our expensive parking fee, since our car remained at the Royal Park, was also complementary. All in all, for an unforseen event, the manager at the Royal Park made the best of a bad situation and provided exceptional customer service BUT it is noteworthy that another reviewer had the exact same experience at the Royal Park just one week before (did they overbook? I do not want to be a cynical but...). I checked out what would have been the room we had booked at the Royal Park. It was spacious, had a very nice view, the bathroom was big, and there was plenty of space for two people to move around in the room. Although costly, it is London and everything is expensive. The appointments in the room were attractive and the everything in the room looked new and fresh. The room was exceptionally clean. We will definitely stay at the Royal Park during our next visit to London and look forward to dealing with Mark Battle, the Front of House Manager in the future.
- Official Description (provided by the hotel):
- Classical in its 19th-century elegance, The Royal Park is like a grand hotel in miniature. The hotel is ideally located for the visitor wishing to combine the cultural and commercial destinations of the big city with a tranquil and welcoming London residence. The Royal Park is centrally located in the quiet tree-lined area of Westbourne Terrace, bordering Hyde Park and Marble Arch. Hyde Park is to its south and Piccadilly lies east of the hotel. Heathrow airport is a 45 minute car journey, or 15 minutes by train to Paddington, also very The Royal Park is close to the property. Gatwick operates from Victoria station a 10-minute taxi drive away. Great for access to Central and West London. 15 minutes from Heathrow airport on the Heathrow Express. Nearest London underground stations: Lancaster Gate (Central Line) and Paddington Station (Circle, District and Hammersmith and City Lines), both 5 minutes walk.High speed internet access available, 24 hour room service and Concierge, DVD/CD player, two dual line telephones with voice mail, UK and US shaver outlets, LCD TV, Satellite channels, Italian cotton linen sheets, Hair dryer, Electronic safe, Mini bar, Luxury bathroom amenities, Individually controlled air conditioning and heating. ... more less
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- Also Known As:
- Royal Park London
- Hotel Royal Park
- Royal Park Hotel London