Booked here through a a family friend. The staff behind the counter barely spoke any english. Booked a room for 3 people. First room we got had 1 bed and a fold out couch bed. NOT what we booked. Asked to switch rooms, told the hotel was booked until morning. Slept on the couch bed and felt the support rods poking me in the back every time I rolled over.
Moved into another room the next day. Got 3 beds on the 5th floor. Air conditioning was broken with a note ssaying it was. By the time you wrote the note and got it taped to the AC unit, you could have had it fixed! Looked like the note had been there for about a year. Used the glasses in the room and when we got back later in the day...THEY WERE STILL THERE! They didn't even bother to replace them. Had to go down to the front desk to ask for new ones! There was dust on the ceiling fan as if they hadn't dusted the place for a month or 2 and it came falling down when the fan was turned on. The tube had planks of wood on either side as if the tube broke and they fixed it the cheap way. They also left toilet paper in the toilet and were too lazy to flush it.
Only positive was the breakfast was good. First and only time I will be staying here!
- Official Description (provided by the hotel):
- Traditional Hotel in quiet location, a few yards from Hyde Park, convenient to Bayswater & Queensway tube stations. ... more less
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- Also Known As:
- Henry Viii London
- Hotel Henry Viii
- Henry Viii Hotel London