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“Didn't start well but improved”
Review of The Marylebone

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The Marylebone
Ranked #56 of 1,063 Hotels in London
Certificate of Excellence
Stratford-upon-Avon, United Kingdom
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Didn't start well but improved”
Reviewed 24 August 2014

Stayed here for long weekend in London. When we arrived we checked in and where allocated a room and as soon as we opened the door it was obvious it was not the superior room that we had booked and had a huge cot in the room when we don't have a baby!! We went back down to reception and after a rather long wait were reallocated another room, which was much better even though it smelt slightly of tabacco. The rooms and the public areas of the hotel are tastefully decorated and extremely clean. Overall a good place to stay and very conveniently located just a 5 min walk to Oxford Street and also close to the bars and restaurants of Marylebone. One thing to note is that breakfast is ridiculously expensive and a much better option is Patisserie Valerie which is just a short walk in Marylebone High Street and very good quality and value.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long V, Guest Relations Manager at The Marylebone, responded to this review, 28 August 2014
Dear Guest,

Thank you for taking the time to give us such valuable feedback on your recent stay with us. I am very glad to learn that you enjoyed the public areas and the decoration of the rooms, as well as the impeccable cleanliness that we maintain throughout our property. Although I am glad to hear that we managed to turn things around after a less impressive start, I am still disappointed to hear that your arrival experience was below the expectations that we set up for ourselves and for that I want to extend my apologies.

Your constructive feedback will help us bring our high standards to an even higher level, and ultimately help us making our guests' stay even more memorable. I sincerely hope we managed to restore your confidence in The Marylebone Hotel, and it is my wish to welcome you back to the hotel. Thank you once again for sharing your feedback.

Warm regards,

Long Voong
Guest Relations Manager, The Marylebone Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (500)
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Paphos, Cyprus
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 August 2014

stayed in for six days but still the mini bar was empty!! very small shower and room!! overpriced for a room like this! there was no hairdryer in the room. we aloso could hear every little noise from the next room

Room Tip: nothing. it was a bad room
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank georgia p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 August 2014 via mobile

My wife and I came to London from the US to celebrate a milestone wedding anniversary, so the accommodations were very important to us. We were delighted with the service and with our room. The management and staff were top-notch and went out of their way to assist us in any way they could. We will recommend This Maryelbone Hotel to our friends.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Donald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long V, Guest Relations Manager at The Marylebone, responded to this review, 26 August 2014
Dear Guest,

Thank you for taking the precious time to share such a brilliant review from your most recent stay with us. I am absolutely honored to hear that you chose our hotel for such an important occasion and I am absolutely thrilled to hear that we managed to create such a memorable stay for you and your wife.

I appreciate your acknowledgement on our commitment to the personal and genuine service that we are so proud to deliver to all our guests. I will be certain to share your comments with the team, who are always eager to hear from our guests.

Thank you for your kind compliments once again, and I am immensely proud to hear that you will be recommending your friends to stay at The Marylebone Hotel. We are very much looking forward to welcoming all of you for many more memorable experiences and celebrations.

Warm regards,

Long Voong
Guest Relations Manager, The Marylebone Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2014

Right in the heart of the city , close to all the main shops and many areas of interest, parks etc.
Handy for tube and 5 minutes taxi from all the main railway stations.
Lots of lounges for casual business meetings.
Standard rooms not large but nicely furnished and well decorated.
Good coffee shop and restaurants.

Lots of traditional pubs and good eating places in the area if you want some fresh air.

Staff great.

Room Tip: No main roads passing so quiet all around . Top floors have good views of the city and the great arc...
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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank colin e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long V, Guest Relations Manager at The Marylebone, responded to this review, 26 August 2014
Dear Guest,

Thank you for such a complimenting review of your recent stay with us at The Marylebone Hotel. We place a great emphasis on maintaining a highly personalized and genuine service, and I am absolutely delighted to hear that we have successfully achieved this during your stay with us. Your comments about the fantastic location is certainly spot on, with many of London's major attractions reachable within walking distance.

We thank you once again for your lovely comments and very much look forward to welcoming you back to The Marylebone Hotel.

Warm regards,

Long Voong
Guest Relations Manager, The Marylebone Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 August 2014 via mobile

We stayed for four nights with my kids. We stayed on the first floor and didn't like the view. The room was a bit tired but clean. The staff is great and the location is just amazing. The only thing is that you could feel that the building is old and needs some renovation

Stayed August 2014
Helpful?
Thank shaimaessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long V, Guest Relations Manager at The Marylebone, responded to this review, 26 August 2014
Dear Guest,

Thank you acknowledging our commitment to superior service that we are so proud to deliver. I am also very glad to learn that you enjoyed the fantastic location of the hotel in the Marylebone Village, with many of the major attractions in London reachable within walking distance.

Your feedback on the building is certainly very important for us and will be an important focus in our plans for the future.

Once again, thank you for your kind comments and we are very much looking forward to creating many more memorable experiences for your family at The Marylebone Hotel.

Warm regards,

Long Voong
Guest Relations Manager, The Marylebone Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 August 2014

I spent three nights at the Marylebone Hotel and the most striking feature is actually its location, which is conveniently close to Oxford Street for connecting to all other London zones via public transport, but also, and most importantly, is right in the middle of the Marylebone district, with its shops, bars and restaurants.

Upon arrival, we couldn't check in due to a problem with the IT system.
The staff was understandably frustrated with the nuisances this was causing to all arriving guests and did make some efforts to compensate, specifically by providing vouchers for free drinks at the very nice bar within the hotel (six in total, equivalent to almost 100 GBP).
The overall attitude of the staff was positive and sincerely apologetic (shout out to Zohora for being so kind with us!).

When we finally made it through check in, we were welcomed in a nice room. Contemporary furniture, adequately spacious (considering London standards), nice bathroom.
Housekeeping service has proved to be top notch for the entire duration of our stay.

The main issue, and the only one to be honest, was the bed size: a queen bed in what was called a doublebed room for two adults. While this may be practice for some hotels, it came as an awful surprise, given the standards this hotel apparently aims to set.
The bed was simply too small to comfortably accommodate two adults and three sleepless nights subsequently ensued.

Given the rates at this hotel and that sleeping well is the primary need that a room must satisfy, while objectively beautiful, I can't really support the Marylebone Hotel as much as I'd like to.
I would suggest evaluating other options unless you're booking business/suite rooms.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank antonio p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long V, Guest Relations Manager at The Marylebone, responded to this review, 26 August 2014
Dear Guest,

I am very glad to hear that you enjoyed the fantastic location of the hotel in the Marylebone Village, with a majority of London's attractions reachable within walking distance. I am however sorry to learn that our system caused some inconvenience to your stay but also very happy and proud to hear that the team managed it so well and in particular Zohra, who will be very pleased to hear your lovely comments!

In regards to the bed size, we provide our guests with the option of queen and king size beds for most of our room categories. Kindly contact me directly at long_voong@doylecollection.com for your next visit to London and I will personally ensure that we find a room and bed that is more suitable to your needs.

Thank you for taking a moment to share such valuable feedback to our team and I sincerely hope we get an opportunity to welcome you back to The Marylebone Hotel.

Warm regards,

Long Voong
Guest Relations Manager, The Marylebone Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 August 2014

We stayed here for our wedding anniversary by way of a change we decided to stay here the staff were so friendly and nothing was too much trouble we booked a superior room which was very nice modern and clean with a comfy double bed. The bathroom however was very small so I would look at booking a different room when we go back, yes we would return here without a doubt we were presented with a bottle of Prosecco and chocolates on our wedding anniversary which was a lovely gesture.

Room Tip: Make sure if you like a big bathroom you look into which kind of room you need to book. we stayed o...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jeanna1857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long V, Guest Relations Manager at The Marylebone, responded to this review, 26 August 2014
Dear Guest,

I am delighted to learn that you had an enjoyable stay during your recent visit to London and I want to thank you for choosing to stay with us for such a special occasion as your wedding anniversary. I am honored that we could be part of your celebrations.

I very much appreciate the kind comments in regards to the superior service that we are so proud to deliver and I will be thrilled to share your comments with our team.

Once, again thank you for your lovely review and the entire team is very much looking forward to welcoming you and your partner back to The Marylebone Hotel for more wonderful experiences and celebrations.

Warm regards,

Long Voong
Guest Relations Manager, The Marylebone Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Marylebone

Property: The Marylebone
Address: 47 Welbeck Street, London W1G 8DN, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in London
#26 Spa Hotel in London
#55 Romantic Hotel in London
#55 Luxury Hotel in London
#67 Family Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Marylebone 4*
Number of rooms: 257
Official Description (provided by the hotel):
Recognised as one of the finest hotels in London, The Marylebone is a haven of understated and contemporary luxury that turns even the briefest of stays into a genuine pleasure. Located five minutes walk from Bond Street Station in the heart of the fashionable Marylebone Village, the hotel offers a variety of guest rooms that are light filled with Italian marble bathrooms and contemporary furnishings. All rooms include flat screen TVs, air conditioning, complimentary high-speed Wi-Fi, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and still and sparkling water. Guests can enjoy complimentary access to London's trendiest health club, The Third Space, with a fully equipped gym, 18m swimming pool, daily fitness classes and spa with a range of treatments from Dr. Murad. A variety of meeting and private dining rooms are available for social occasions and business events. The vibrant 108 Brasserie and 108 Pantry, combine bar and restaurant to provide chic all-day dining offering simple British dishes made from the finest locally sourced ingredients. Be sure and try a super healthy juice or smoothie from The Juicery at The Doyle Collection, also available across the three London hotels. ... more   less 
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Also Known As:
Marylebone Hotel London

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