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“Great, but staff issues!?!”

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The Chelsea Harbour Hotel
Ranked #188 of 1,068 Hotels in London
Certificate of Excellence
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1,700 reviews from our community

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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
Reviewed 3 January 2014

1 - Nice large clean and comfortable rooms/suites perfect for US tourists
2 - Excellent pool
3 - Quiet and scenic location
4 - Easy to catch a taxi
5 - Courteous staff

1 - Had to wait 2 hours for our room and this appears to be a common trait for this hotel - there were several other families waiting in the lobby - after a long flight its the last thing you need.
2 - Too far from main London attractions will cost $50-60 taxi ride
3 - Private car service is expensive and a waste
4 - Restaurant and Bar - attractive but very pricey ($150/couple without drinks)
5 - No close by restaurants and pubs (only 1 and they don't open until 6pm) - you have to taxi to Fulham or Kings Road ($15-20)

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Thank Marcello A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, 6 January 2014
Dear Marcello A,

Thank you for taking the time to review your stay at the Wyndham Grand London Chelsea Harbour.
We are thrilled that you were pleased with your suite, the pool, the location and the staff.
Please note that check in is from 3pm, and we try our best to accommodate an early check in, but this cannot be guaranteed. With regards to London attractions, please note Imperial Wharf train station is a short walk from the hotel, providing you with excellent links in and around London.

Kind regards
Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chelsea Harbour Hotel

Property: The Chelsea Harbour Hotel
Address: Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour)
Phone Number:
Region: United Kingdom > England > London > Chelsea
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Spa Hotel in London
#81 Romantic Hotel in London
#114 Business Hotel in London
#124 Family Hotel in London
#149 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Chelsea Harbour Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more   less 
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Also Known As:
Wyndham Grand London Chelsea Harbour Hotel London
Wyndham London
London Wyndham

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