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“Exceptional!”

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The Chelsea Harbour Hotel
Ranked #192 of 1,069 Hotels in London
Certificate of Excellence
Reading, United Kingdom
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Exceptional!”
Reviewed 22 April 2014 via mobile

Stayed here on the Saturday of the Easter weekend and was overwhelmed by the service, style and elegance of the hotel. Was upgraded to a penthouse suite as our room wasn't ready by the stated time, the concierge was so apologetic even though they gave us a really stunning room.
We ate in the restaurant in the evening and the food and service was second to none. When we got back to the room it had been cleaned and tidied and the ice bucket filled!
The views are stunning and the harbour area is very peaceful.
This is a 5* hotel in every respect and is easily one of my favourite hotels in London.

Stayed April 2014, travelled as a couple
Helpful?
Thank seasidegirl26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, 24 April 2014
Dear seasidegirl26,

Thank you for choosing to stay at The Chelsea Harbour Hotel.
We are thrilled that you enjoyed your stay at that the hotel, and that the hotel is one of your favourites in London. Your kind feedback will be passed onto the team members and we hope to have the opportunity to welcome you back to the hotel again soon.

Kind regards

Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,709 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (328)
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English first
Baltimore, Maryland
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 April 2014

I chose this hotel because it offered a suite and we were taking our teenage daughter to London. We booked it through British Airways and were offered 1 free night out of 4 nights and included breakfast. We saved over $1,400 by staying here and spent no more than $200 on taxis, so it was still a good value. The hotel was lovely, our beds were comfortable, the food was great, and the service was excellent. Breakfast included both a continental breakfast buffet and a hot made to order English breakfast which was very generous so we saved a lot of money by eating only 1 other meal each day. The hotel was quiet and we ate on an outside balcony overlooking yachts, which really beats the noise of the city. We did take the train to the City one time and it was easy. A five minute walk to the overland Imperial Wharf stop, taken to either West Bromfeld or Earls Court and change for the tube, which goes everywhere. But with 3 people it was easier and less costly to cab it.

Room Tip: ask for a view - we did not, but it may be worth the extra cost
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivian1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, 23 April 2014
Dear Vivian1953,

Thank you for taking the time to review your stay with the Tripadvisor community.
We are pleased that you and your family were happy with the value of your stay at the hotel, the comfortable beds and the great food and service. We hope to welcome you back to the hotel on your next visit to London.

Kind regards
Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 April 2014 via mobile

We ( myself, my husband and 2 children, 5 & 8 ) are currently midway through a 3 night break at this hotel and are very pleased with all aspects of our stay. We arrived in the morning and were greeted enthusiastically by all members of staff. The staff took our bags so we could go off into London to commence our sightseeing. We took a bus from kings rd, it was very easy. When we returned our bags had already been placed in our room. The room was very spacious with lots of nice touches such as plenty of bottled water, a coffee machine and a kettle. There was 2 bathrooms which made life easier and 2 balconys. Not long after arriving in our room, housekeeping arrived and made the sofa bed up in the lounge area. A good nights sleep was had by all. Breakfast was delicious. Enough choice to suit us all. I would highly recommend staying in this hotel and we will be returning. Thank you to all staff who made it a pleasurable stay.

Stayed April 2014
Helpful?
1 Thank cutelilfamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, 22 April 2014
Dear cutelilfamilyof4,

Thank you for your kind review following your recent stay at The Chelsea Harbour Hotel.
We are thrilled that you and your family enjoyed your stay at the hotel, and that you were pleased with the enthusiastic staff members, your spacious suite and the delicious breakfast. We really appreciate your feedback and hope to have the opportunity to welcome you back to the hotel soon.

Kind regards
Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portugal
Level 6 Contributor
405 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed 15 April 2014 via mobile

Booked the hotel for a couple of days for a weekend break
The hotel is modern rooms are spacious , we had a harbour view suite which was very good
My only surprise was that for a Hotel of this quality the bed was poor and uncomfortable , I would expect a bed with a mattress toper for a Hotel of this value.
Staff were very helpful
Breakfast very good

Stayed April 2014, travelled on business
Helpful?
2 Thank Weldge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, 16 April 2014
Dear Weldge,

Thank you for taking the time to review your recent stay at The Chelsea Harbour Hotel.
We are pleased that you were happy with your spacious suite and the marina view, the helpful staff and breakfast. Please note we are investigating your feedback regarding the quality of bed. Thank you once again for your feedback and we hope to welcome you back to the hotel in the not too distant future.

Kind regards
Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, Illinois
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 April 2014

Family vacation to London from USA. The reviews of this 5 star hotel were good, so we booked and were guaranteed a harbour view suite with a large balcony. We got neither. Hotel staff and customer service was extremely poor resolving issue. We were told room type was not guaranteed, even though it was right there on our reservation. Room was not ready on time and my family had to wait in the lobby with our luggage till after check in time. Staff was not concerned and could have cared less. We had to keep asking if our room was ready. We stay at 5 star hotels every year on holiday, and the extra cost is always worth it, but the Chelsea Harbour Hotel is far from 5 stars. Poor customer service, poor concierge service, the room was OK but needs updating, location a bit off and entrance odd. We booked The Wyndam Grand Hotel and on day 2 the hotel switched names to the Chelsea Harbour Hotel, which may have caused the negative issues we experienced, but a true 5 star would have resolved our issues and work hard to ensure we were satisfied, don't waste your time or money at the Chelsea Harbour Hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CorLen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, 15 April 2014
Dear CorLen,

Thank you for taking the time to review your stay at the hotel.
Please note that when booking a room through Priceline, your room type cannot be guaranteed. The front desk team did their best to find a room that was suitable for your and your family. Please accept our apologies for any inconvenience caused.

Kind regards
Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 April 2014

We stayed here with our two kids (3, 2) for 1 night. The suite was perfect for us-2 large rooms with a great bathroom. We were delighted. The view weren't amazing but as we have loved in central london for many years and this was more of a kids break it did not matter. We had a couple of issues which the hotel sought to resolve ASAP. Exactly what you would expect. The hotel is very kiddy friendly and the staff were all lovely to our children. The pool was quiet and the kids loved it. My husband also enjoyed a spa treatment-which he said was great. We would defo go back if in that part of london and would be happy to recommend.

Room Tip: Make sure air con works as rooms can get hot. We were on the 7th floor and it was lovely and quiet.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, 14 April 2014
Dear melferg,

Thank you for taking the time to review your recent stay at The Chelsea Harbour Hotel.
We are pleased that you and your family enjoyed your stay at the hotel. We are delighted that you were pleased with your suite, the swimming pool and the treatment which your husband had in the spa. We hope to have the opportunity to welcome you all back to the hotel soon.

Kind regards
Kerrie Hughes

PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 6 Contributor
206 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 10 April 2014

We stayed here one night recently in a Marina View suite. It is easy enough to get to the hotel by the Thames Clipper, although it is not well signed from either the pier or the train station, and to get to it you have to go through a rather bizarre office complex. But once there it is a superb hotel. All staff were friendly, particularly the bar manager. Our suite was lovely, a separate lounge and bedroom, large bathroom and two toilets. We had a balcony overlooking the marina, a perfect little spot to sit in robes the next morning having a coffee. We also had views of the Thames and could see the Shard and the London Eye.

Cocktails in the bar were gorgeous, we ended up having too many! We also had breakfast the next morning, which was of a very high standard too. The restaurant and bar both have terraced areas where you can sit out overlooking the marina.

On the whole, I thought this hotel was superb, one of the better ones we have stayed in in London (and we have stayed in lots), and it is also considerably cheaper than some others as it is not in the centre of London. I would stay here again in a second.

Room Tip: Go for a Marina Suite overlooking the marina, it's just lovely to sit out on the balcony.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cruella55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham123, PA to the General Manager at The Chelsea Harbour Hotel, responded to this review, 11 April 2014
Dear cruella55,

Thank you for your kind review following your stay at The Chelsea Harbour Hotel.
We are delighted that you enjoyed your stay at the hotel, and your kind feedback regarding the bar manager is greatly appreciated. We hope to have the opportunity to welcome you back to the hotel in the not too distant future.

Kind regards
Kerrie Hughes
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chelsea Harbour Hotel

Property: The Chelsea Harbour Hotel
Address: Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour)
Phone Number:
Region: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Spa Hotel in London
#81 Romantic Hotel in London
#114 Business Hotel in London
#124 Family Hotel in London
#150 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Chelsea Harbour Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more   less 
Reservation Options:
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Also Known As:
Wyndham Grand London Chelsea Harbour Hotel London
Wyndham London
London Wyndham

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