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The Chelsea Harbour Hotel
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Reviews (1,932)
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Reviewed 25 June 2014

Stayed at The Chelsea Harbour Hotel for my birthday. The Hotel was lovely and clean and our room was excellent. The staff were also very good. The only downside was the spa. Really disappointed as the water was absolutely freezing, my local swimming pool was probably warmer.

  • Stayed: June 2014, travelled as a couple
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Thank Alice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 30 June 2014

Dear Alice S,

Thank you for taking the time to review your stay at The Chelsea Harbour Hotel.
We were delighted to read that you found the hotel to be lovely and clean and that the staff was very good.
With regards to your feedback regarding the temperature of the pool, we have checked the records and the temperature was between 29 and 32 degrees throughout the day.
We hope to have the opportunity to welcome you back to the hotel soon.
Kind regards
Kerrie Hughes
PA to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

We have stayed here a few times over the years. The name has changed - formerly Wyndhams, previously the Conrad. (It also featured a couple of times in the TV series, "The Bill", as "The London Dock Hotel".) Last time there were a couple of concerns over communication errors but this time everything was fine again - well up to the standard were are used to.

Good location, not too far from Central London but notably more affordable than hotels of similar standard in the heart of London. Parking is easy; use the underground car park off Chelsea Harbour Ave, take the first right and you can usually park close to the stairs up to hotel. (Leaving the car park is more of an underground excursion!) Disabled parking area, near lifts, also available.

The bar areas have a fantastic view of the marina. Full meal and drinks service at all reasonable times. Rooms are suite-style, with TV in both bedroom and lounge. Separate air condition for each area. Exceptionally well appointed bathroom. My wife is slightly disabled and we liked the walk-in shower - easy to make a small step in, better than a wet room where water can go all over the place. Separate bath, with its own shower, for those that prefer.

It is very difficult to find a fault with this hotel. One tiny niggle - the instructions for the coffee-making machine did not match the controls. I sussed it on the second attempt.

My understanding is that this hotel has an official five-star rating, and I would happily endorse that.

Room Tip: I don't think you could go wrong with room choice. We have stayed a few times and not had a problem with a room yet.
  • Stayed: May 2014, travelled as a couple
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Thank MacTheKnife01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 24 June 2014

Dear MacTheKnife01

Thank you for your review following your stay at The Chelsea Harbour Hotel.
We were delighted to welcome you back to the hotel, and pleased to read that you felt that the quality has remained the same following the new ownership.
We hope to welcome you and your wife back to the hotel in the not too distant future.
Kind regards
Kerrie Hughes
PA to the General Manager

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Reviewed 22 June 2014 via mobile

Had lunch there today. A perfect place to go. Looking over the harbour/marina. Lunch was excellent and dessert was amazing. Staff are fantastic and so tentative. Nothing is too much trouble and they truly want to please their diners.

Stayed: June 2014, travelled with friends
Thank Anita1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 23 June 2014

Dear Anita1961,

Thank you for taking the time to review your lunch in The Chelsea Riverside Brasserie.
We were delighted to read that you really enjoyed your meal and also the views across the harbour. Your kind feedback will be passed onto the restaurant staff and we look forward to welcoming you back soon.
Kind regards
Kerrie Hughes
PA to the General Manager

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Reviewed 21 June 2014

Fabulous place!. Room was so cozy, clean and spacious. Staff were all friendly and kind. Breakfast was superb! Spa and massage were the best! Highly recommended for everyone. We will surely go back soon. ;)

  • Stayed: December 2013, travelled as a couple
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1  Thank Xmd914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 23 June 2014

Dear Xmd914,

Thank you for your kind review following your stay at The Chelsea Harbour Hotel.
We were so pleased to read that you were happy with your suite, the friendly and kind staff the superb breakfast and the massage in the health club and spa.
We look forward to welcoming you back soon.
Kind regards
Kerrie Hughes
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Ideal location to enjoy London from a Peaceful, quiet and joyful view of Thames. Great suites and perfect service and food. Breakfast is exceptional good. Complimentary sauna, gym and swimming pool. Just few meters from Subway station, connecting to center London.
Free high speed wireless connection.. Everything exceptional good!!!

Room Tip: Ask for suite front to the marina.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ALBERTO T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 23 June 2014

Dear Alberto T,

Thank you for your extremely kind review following your recent stay at The Chelsea Harbour Hotel.
We were thrilled to read that you were happy with the peaceful location of the hotel, the views of the River Thames, the exceptional breakfast and the sauna, gym and swimming pool.
We look forward to welcoming you back soon.
Kind regards
Kerrie Hughes
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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