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“Outstanding”

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The Chelsea Harbour Hotel
Ranked #136 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 30 July 2014 via mobile

Readers
This is a great hotel. Stayed many years ago when it was Hilton Conrad and it's still as good now.
Rooms well appointed, clean and very modern.
Staff attentive.
Food and drink menu excellent if not a little expensive but, this is in the heat of Chelsea!
Highly recommend it.

Stayed: July 2014
1  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 31 July 2014

Dear David S,

Thank you for choosing to stay at The Chelsea Harbour Hotel.
We are pleased that you have returned to the hotel since it was a Conrad, and delighted that it is still as good now. You kind feedback is greatly appreciated and hope to welcome you back to the hotel in the not too distant future.

Kind regards
Kerrie Hughes
PA to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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770 - 776 of 1,859 reviews

Reviewed 26 July 2014

3 night break in London with 2 kids.....beautiful hotel set in a haven! Granted we had hot weather so it felt like we were in the med overlooking the harbour for meals. However, the room (1 bedroom, 1 living room, 1 hallway, 1 luxury bathroom & 2 toilets...more of an apartment really) was so comfortable, it was difficult to leave! 15 mins into central london on tube, 5 min walk to the amazing Kings Road. The breakfast was to die for...we paid £30 for all breakfasts when we booked on Trivago (it was £25 a head each day in hotel). Hotel staff were amazing...completely going the extra mile at all times. Clean bed linen, towels & new toiletries every day. Pure luxury!

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank KG1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 28 July 2014

Dear KG1967,

Thank you for your extremely kind review following your recent stay at The Chelsea Harbour Hotel.
We were so delighted to read that you and your family enjoyed your three night stay at the hotel. Your feedback is greatly appreciated and we hope to have the opportunity to welcome you back to the hotel soon.

Kind regards
Kerrie Hughes
PA to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

This was my first time back this year and once again I was impressed with the staff, the room and the restaurant. As usual Abdul, George and Frank were there at the door with a warm welcome. I was booked in by a great lady (not sure if it was Helen) and the room was a very nice suite (all the rooms are here). For London the rooms are quite spacious and if you have a balcony it makes it even better. The price has gone up but for London I still think this is great value. From Heathrow the drive is only 25mins. To get right across London to the theatre district is only 20 mins. The weather was warm so we dined out at the hotel restaurant, which is really excellent. I notice the Internet is now free which is a good move for the better. My advice is get a room with a balcony because you'll love it. If its your first time get the harbour view but otherwise the Chelsea side is fine.

Room Tip: Get a room with a balcony. The harbour side is best but the Chelsea side is also fine.
See more room tips
  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank tangodancers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 25 July 2014

Dear tangodancers,

Thank you for your kind review following your stay at The Chelsea Harbour Hotel.
We are extremely pleased that you were impressed on your return visit to the hotel. Your kind feedback regarding the doormen and receptionist will be passed onto them with a great level of pride.
We look forward to welcoming you back to the hotel soon.

Kind regards
Kerrie Hughes
PA to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014 via mobile

We stayed over Christmas for a few days the checking was very efficient the rooms are suites with balconys they are a nice and spacious Which makes a difference for london the dinner on Christmas Day was excellent we had a fantastic stay and will be returning

Stayed: December 2013
Thank Kerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 24 July 2014

Dear Kerry H,

Thank you for taking the time to review your stay at The Chelsea Harbour Hotel over the Christmas period.
We were delighted to read that you enjoyed your stay and that the check in process was efficient and that your suite and balcony was nice and spacious.
We hope to welcome you back to hotel this Christmas, if not sooner.

Kind regards
Kerrie Hughes
PA to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

We have stayed at this hotel so many times over past 12 years, and especially loved the quality and branding of previous owner, Conrad. First slippery slope began when the wyndham chain bought the hotel, trying to encourage families and paying less attention to detail.The service started to deterioate and decor began to look tired.

This hotel is in a beautiful setting, with easy access now to the railway. All rooms are suites with balconies, but suites now looking dated. Service in bar slow.

I believe the hotel has just been sold again and do hope the new owners will return this hotel to its previous glory.

If it had been my first stay my review may have been different. Saddened to see the slippery slope of this hotel.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kernowlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 23 July 2014

Dear Kernowlady,

Thank you for taking the time to review your recent stay at The Chelsea Harbour Hotel.
We were pleased to welcome you back to the hotel again. The General Manager from when the hotel was a Conrad is now back at the hotel, and would be delighted to meet and greet you upon your next visit.
We look forward to welcoming you back to the hotel soon.
Kind regards
Kerrie Hughes
PA to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

Stayed here recently with my girlfriend! Excellent rooms and a beautiful hotel, we had a suite which was well decorated and had all the necessary items, robes, coffee machine and mini bar. The receptionist seemed to be a little arrogant, the one down part about the stay, he was very patronising, but we both arrived from travelling so we were probably not dressed well enough to be considered wealthy enough for the luxury hotel! The food in the restaurant was excellent, well seasoned and presented splendidly! Overall a excellent stay! Would definitely go back again

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Foodlover115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 22 July 2014

Dear Foodlover115,

Thank you for taking the time to review your recent stay at The Chelsea Harbour Hotel.
We were pleased to read that you and your girlfriend had an excellent stay at the hotel. We were disappointed to hear that you found the receptionist to be arrogant. This is not the five star service that we provide and therefore please accept our sincere apologies.
We hope to have the opportunity to welcome you back to the hotel soon.
Kind regards
Kerrie Hughes
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

To treat my Sister for her 60th Birthday we went to this hotel for 1 night. I can honestly say it was the best hotel we have ever stayed in London. The room was superb. There was 3 of us staying and we had plenty of room with 2 toilets and a nice terrace where we sat and enjoyed looking at the boats. The staff were extremely helpful and friendly and could not do enough for you. We had lovely cocktails on the terrace before we went out to eat and also spent a few hours in the pool which was very clean and not very full. Breakfast was also very good
Although the hotel was busy it did not seem so and remained calm and peaceful.

Will definitely return later in the year

  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank A&JEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelseaharbourhotel1, PA to the General Manager at The Chelsea Harbour Hotel, responded to this reviewResponded 22 July 2014

Dear A&JEngland,

Thank you for your kind review following your stay at The Chelsea Harbour Hotel.
We were delighted to read that this is the best hotel in London that you have ever stayed at. Your feedback is greatly appreciated and will be passed on with a great level of pride.
We look forward to welcoming you all back to the hotel again.

Kind regards
Kerrie Hughes
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chelsea Harbour Hotel

Address: Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour)
Region: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Spa Hotel in London
#81 Romantic Hotel in London
#85 Family Hotel in London
#114 Business Hotel in London
#114 Luxury Hotel in London
Price Range: £197 - £2,121 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chelsea Harbour Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more   less 
Reservation Options:
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Also Known As:
Wyndham Grand London Chelsea Harbour Hotel London
Wyndham London
London Wyndham

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