Firstly I would like to state that the hotel in general had exceeded my expectations. The foyer and style of the public areas from the bar to the lounge was exceptional. Probably one of the best styled hotels I have stayed in and in my line of work I usually attend a number of hotels around the world.
I had recently had time to spend in London with my wife as I travel a lot on business and chose to stay at the Wyndham hotel on this particular occasion.
My first impressions were of delight at the friendliness of the door staff upon my arrival, the problem was when I had to check in. there was an eastern European blonde tall lady receptionist who I hadn’t caught the name of, who was arguing quite loudly with staff near the concierge desk. She instantly gave both myself and my wife dirty looks and was abrupt, disrespectful and rude when we were checking in, as if we were disturbing her. She was annoyed at our simple questions regarding the facilities and made my wife rather upset at the way she came across and spoke to us both. Although she didn't use rude language her tone was harsh and discourteous, not what you'd expect from a five star property. The rest of the stay fortunately was enjoyable and most often the rest of the staff were friendly and helpful and the service prompt, it’s just a shame about the one or two bad eggs.
- Official Description (provided by the hotel):
- Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more less
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- Also Known As:
- Wyndham Grand London Chelsea Harbour Hotel London
- Wyndham London
- London Wyndham