My first stay at Durrants in London and my last.
Location - beautiful area and close to everything,
Staff at times helpful.
Bellman insisted on taking my luggage and then did not deliver it to my room for 30 minutes - I had to call to have it delivered.
Minutes later I got to a call to ask when I was checking out - I informed them I had checked in 30 minutes ago - they just put the phone down - no apology.
Very little smiling from the Head Concierge - his staff were much more attentive
Front desk always in the back office - never on the desk
Room was so HOT - no air conditioning - a poorly functioning fan and window opened a centimeter. VERY UNCOMFORTABLE
TV was an apple powered system - did not work well at all - kept sticking.
Save your money and stay elsewhere.
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- Also Known As:
- Durrants Hotel London