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“Okay, if a little chintzy and in need of refreshing”
Review of Durrants Hotel

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Durrants Hotel
Ranked #565 of 1,069 Hotels in London
Dawlish, United Kingdom
Level 6 Contributor
295 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
“Okay, if a little chintzy and in need of refreshing”
Reviewed 6 March 2014

Clean rooms, decent price, pleasant staff and well-situated in central London.

Down-sides are that the table in the room wasn't big enough to take a laptop and be able to work on and the bathroom was looking a bit tired.

Durrants is also another example of a worrying trend for charging extras for what used to be standard, in this case tea and coffee. No drinks facilities in the room, so if you want a cup of tea, that'll be a call to room service and a £4 charge for the pleasure. Too many hotels are doing this and, though it seems like a small thing, it is most unwelcome in the mind of this reviewer.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DawlishRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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497 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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  • Danish first
  • English first
  • French first
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English first
St Albans, United Kingdom
Level 4 Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 6 March 2014

This hotel lacks atmosphere - you are "greeted" at every turn by questioning impolite staff - a facade of quality service manned by poorley trained staff with little or no comprehension of the English language - over priced and stuffy - try the Holiday Inn round the corner - its not pretending to be what it is not

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Graham H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
Level 5 Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 14 February 2014

Having stayed at Durrants for the first time, I was rather impressed. The main appeal of this hotel is the olde world charm of the hotel. With distinct air of a private members' club, it manages oddly to feel both cosy and slightly aloof at the same time.

The room we stayed in badly needed of a few updates. Wallpaper was peeling in places and a broken hanger and loose wardrobe tracks stood out. However the rest of the hotel was utterly charming, particularly the young man on duty who carried my suitcase and the Italian gentleman in the restaurant. My partner however, echoed the sentiments of other reviewers - that the (Eastern European?) reception staff were cold and rude.

I would certainly return, as the good points out way the bad.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobdobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vermont
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

I have stayed at Durrants extensively over the past 6 years. The staff are very friendly and attention, the breakfast elegant and fast. The small bar has an old club feel with oil painting of the hunt - and the location in Marylebone is very convenient. It is never noisy, and they often have great sales.

Room Tip: Ask for a room with an old fashions bath tub for a good soak!
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JodieVermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brentwood, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 January 2014

Loved the hotel - loved the staff - loved the whole experience - look forward to going back. Thanks to everyone who made our stay so enjoyable - quite pricey but worth it - I am saving for next stay already.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dassalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glasgow
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 25 January 2014

stayed for 3 nights at durrants hotel, when I arrived although I had pre paid the total amount for the stay I was asked for a further £150 for "cover" in case I ate there etc, I refused to pay & after some debate they agreed.
the room although decked with designer shower gel, shampoo & surplus cushions, had no tea making facilities which is basic in any hotel todaybook! & a definite no no in my , the shower dribbled out & after 20 mins it peaked at luke warm but had an immovable head so I could nt actually stand under it.
the bed was so uncomfortable I had 3 bad nights
the staff were adequate but distant.............the all over view for me was dull & a bit depressing & certainly would never stay there again

max glasgow

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank max g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherborne, United Kingdom
Level 6 Contributor
176 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 23 January 2014 via mobile

I've stayed here a few times when getting a good rate and always come away wishing that I could be let loose on turning the place round. It looks lovely - planting, lighting etc outside and the lovely old world 'club' feel inside - its in a great location BUT it just could be so much better. Despite asking for a room near to the lift, because of walking difficulties, and knowing that the hotel was 'quiet', I was in a room that meant meandering down corridors, through doors etc and then on my own the next day, got completely lost! My room was minute - probably the smallest room I've ever had. It was supposed to be a double but thank goodness it was just me - the bed was only accessible one side as it was pushed up to the wall. Why not 'delight' me by putting me in a larger room to showcase the best of what the have? I'm sure this hotel has faithful customers that like the old style of the place but my sense is that with some investment there would be a much better customer experience and people would return more willingly.

Stayed January 2014
Helpful?
1 Thank oldrectorycottage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Durrants Hotel

Property: Durrants Hotel
Address: 26-32 George Street, London W1H 5BJ, England
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#313 Business Hotel in London
#340 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Durrants Hotel 4*
Number of rooms: 92
Reservation Options:
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Also Known As:
Durrants Hotel London

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