We booked for 6 nights beginning April on our stop over in London after a nine hour flight from Miami. It has been a year since we had stayed at Hendon Hall and we had really loved it last time. Being Gold card holders they said they would upgrade us to the executive room but only for the first 2 nights and then we will have to move to the classic room for 2 nights and then shift again, we had 4 huge suitcases with us so we said that we would rather stay in one room for all our stay so the classic is fine, we checked in and realized that the bathroom had a terrible smell and could not bare to use it so we complained and as the hotel was full we agreed to move to the executive room for the 2 nights. Even here the corridor had an awful drainage smell but our room was fine so being under jet lag we just settled down. When we mentioned the smell to the receptionist she said we were the first ones reporting it, in a very condescending manner when some of the cleaning ladies had told us that they are having a problem in the hotel on some floors and the maintenance is fixing it. After the 2 nights they moved us again to the classic room which was fine but we requested at the reception if they could please try and keep us there for the next 4 nights again the same receptionist was not at all helpful till we nearly begged her and finally on the day we had to move again we were told we could stay in the same room. I would have expected much better understanding especially as we were staying for a long period. We had breakfast included with our room and we were getting it most days as room service, the ladies serving were really nice and pleasant but one day the chef didn't come so there was no hot breakfast and most days there was something missing on the trays such as jams, tea cups,salt and pepper and cutlery having said that they were very accommodating and brought the missing things quickly.
It is just sad to see these things as Hendon hall is a lovely and charming place though a little dated! We would love to stay there again but after our recent stay will have to think twice.
- Official Description (provided by the hotel):
- Hendon Hall Hotel in North London is ideal for a relaxing stay in a beautiful mansion with terraced gardens, yet with easy access to the West End and central London. With a large free car park, the hotel is easily accessible from the A1 and M1. Hendon Hall offers 57 bedrooms - a mixture of classic, executive and junior suites all of which were refurbished in 2010 to a high standard.The property offers the self-contained Pembroke Suite, a function space with its own entrance, reception area and bar that can cater for up to 200 guests. The Pembroke is ideal for weddings, celebrations or business meetings and events. Hendon Hall is home to the 2 Rosette fine dining Garrick Restaurant and serves afternoon teas in its lounges or outside gardens as a speciality. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Ebookers, Odigeo, Hotels.com, TripOnline SA, HotelsClick, Agoda, getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Hendon Hall Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hendon Hall London
- Hendon Hall Hotel London