We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“NEVER A 4* HOTEL!” 2 of 5 bubbles
Review of Hendon Hall Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hendon Hall Hotel
Ranked #420 of 1,087 Hotels in London
Certificate of Excellence
lincolnshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“NEVER A 4* HOTEL!”
2 of 5 bubbles Reviewed 7 August 2009

A complete disappointment. Room small, bathroom dirty, Staff unreliable with exception of one receptionist who did try her best to sort out our complaints. Waited 1 hour for breakfast, poached eggs like rubber bullets, had to complain numerous times. No staff to wait table, others complining likewise. Bar staff ellusive. Kitchen staff could be seen smoking outside, not a good sign. Would not return or recommend unless greatly improved. Moved onto Har & Hounds a 3* hotel near Tetbury, Gloucestershire, Stunning!!

  • Stayed August 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank LincolnshireDumpling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

592 reviews from our community

Traveller rating
    244
    210
    72
    38
    28
See reviews for
113
236
21
137
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 21 July 2009

I reserved an executive room, we arrived fairly late, approx. 11pm.

The room was very dusty, the mattress and valance were smaller than the base of the bed, the quilt was larger than the quilt cover, which had no fastenings at the bottom, therefore the quilt hung out the bottom of the cover. The bathroom was very small and did not appear to be very clean, so much so we didn’t bath or shower in the morning. The TV is fixed to the wall, on a fixed arm, only able to watch it standing up!

We were woken at 8am by the gardeners cutting the hedges just outside our room.

Breakfast took over 40 minutes to arrive and they were not busy. Ended up only being 3 people in the restaurant by the time our breakfast arrived, 40 minutes wait for under-cooked pancakes and 2 rashers of bacon and 2 broken fried eggs, really didn’t seem worth it.

  • Stayed June 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Elle077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 12 July 2009

Arrived at Hendon Hall a little earlier than book in time (3.00pm) which seemed to be a problem. Receptionist less than welcoming however a room was available. The room was very comfortable though the aircon was rather noisy. At reception we were given inaccurate information re Middlsex University that it was 5 mins on foot - this was completely wrong and we took a taxi. Breakfast was plenty and enjoyable though simple scrambled eggs and bacon took quite a while to arrive. The hotel is a lovely historic house with character and in a peaceful setting.

  • Stayed July 2009
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dants111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 17 June 2009

We booked this hotel on the back of using a different hotel owned by the same operator (Hand Picked Hotels - Nutfield Prior). Our many experiences at Nutfield Prioy have always been excellent and I can't recommend this particular hotel highly enough, however Hendon Hall was a complete disappointment. The room was basic, the bed was the smallest double bed that I have ever slept in, the water kept running cold so a shower/bath was off the menu. At breakfast time there weren't enough staff servicing or working in the kitchen as we had to wait around 50 minutes for a full English, repeatedly ask for the normal breakfast wants, tea, coffee, toast, cutlery and condiments, breakfast was very very poor. Our stay was so bad I was going to complain when checking out with a view of not paying...but in a typically English way I smiled, said nothing and paid the bill. If the room was £50 I wouldn't feel the need to complain but balancing the cost against the experience I would never stay at another Hand Picked Hotel again other than Nutfield Priory.

  • Stayed March 2008, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank MattHegarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
2.4 mi away
Glenlyn Hotel
Glenlyn Hotel
#483 of 1,087 in London
4.5 of 5 bubbles 513 reviews
0.9 mi away
The Hide London
The Hide London
#55 of 1,087 in London
4.5 of 5 bubbles 913 reviews
1.4 mi away
Premier Inn London Hendon (The Hyde) Hotel
Show Prices
Show Prices
Show Prices
2.2 mi away
BEST WESTERN Palm Hotel
BEST WESTERN Palm Hotel
#490 of 1,087 in London
3.5 of 5 bubbles 750 reviews
6.2 mi away
Hotel 55
Hotel 55
#411 of 1,087 in London
4.5 of 5 bubbles 376 reviews
2.6 mi away
Clayton Crown Hotel
Clayton Crown Hotel
#431 of 1,087 in London
4.0 of 5 bubbles 1,273 reviews
Show Prices
Show Prices
Show Prices

Been to Hendon Hall Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hendon Hall Hotel

Property: Hendon Hall Hotel
Address: Ashley Lane | Hendon, London NW4 1HF, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#186 Business Hotel in London
#230 Romantic Hotel in London
#277 Family Hotel in London
#288 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hendon Hall Hotel 4*
Number of rooms: 57
Official Description (provided by the hotel):
Hendon Hall Hotel in North London is ideal for a relaxing stay in a beautiful mansion with terraced gardens, yet with easy access to the West End and central London. With a large free car park, the hotel is easily accessible from the A1 and M1. Hendon Hall offers 57 bedrooms - a mixture of classic, executive and junior suites all of which were refurbished in 2010 to a high standard.The property offers the self-contained Pembroke Suite, a function space with its own entrance, reception area and bar that can cater for up to 200 guests. The Pembroke is ideal for weddings, celebrations or business meetings and events. Hendon Hall is home to the 2 Rosette fine dining Garrick Restaurant and serves afternoon teas in its lounges or outside gardens as a speciality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Priceline, Odigeo and Hotels.com so you can book your Hendon Hall Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hendon Hall London
Hendon Hall Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing