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“Nearly perfect.”
Review of Hendon Hall Hotel

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Hendon Hall Hotel
Ranked #453 of 1,068 Hotels in London
France
Level 5 Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Nearly perfect.”
Reviewed 5 December 2009

I picked this hotel because it was out of the congestion zone and had a car park, because the photograph attracted me and because it was near where I grew up, many years ago. I got an extremely good price through Hotels-London, and spent two nights there. During the day I took bus and Underground downtown. The hotel was utterly pleasant: room not large but charming and comfortable, staff extraordinarily helpful, restaurant (for dinner) exceptional. The only drawback was during the second night, being awoken by loud TV talk in the wee hours and not being able to locate the room it came from -- it went on till after breakfast. I suggested they put stickers on the TVs with an urgent request to mind the neighbours. But I have since recommended the hotel to everyone, and would definitely stay there again. A real pleasure, and at a (for London) remarkably low price.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roger41France
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hendon_Hall, Sales Manager at Hendon Hall Hotel, responded to this review, 12 March 2010
Thank you for your comments. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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622 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
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English first
Leeds
1 review
Reviewed 1 September 2009

From reading previous reviews we were in 2 minds about booking this hotel, however we were very pleased that we chose to do so! We arrived earlier than the specified check-in time but received a warm welcome and were able to check in early. The overall presentation of the hotel is excellent, somewhat dated in certain areas but to be expected in such a historic building. The room was a good size, well presented and very clean. The service we received from the staff was excellent and the breakfast was well worth the money. The only draw back with this hotel is its distance from the tube station and from the centre of London. The website states that it is a 10-15 minute walk to the nearest tube but it is far more than that through an area that isn't particularly nice. We chose to drive to the station and leave our car in one of the many side streets (no fee or permits required on a weekend or bank holiday). Its then 11 stops to Leicester Square so a bit of a trek into the centre of the city. That being said, we believe that the quality of the hotel was worth it and would definitely stay at this hotel again and have no hesitation in recommending it.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamster169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
1 review
Reviewed 26 August 2009

I was a little unsure about staying here based on reviews I read before, but I was attending a wedding at the hotel.
I have to say it was struly wonderful. Check-in was speedy, room was really nice, had lots of character. The barman always had a smile and really knew his stuff.
Breakfast was really quick, even though the hotel was full.
Will definately look to book other hotels in the group.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrphotochap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 August 2009

This is now the 4th time I have stayed in a Handpicked hotel, and it will definitely be the last. I have stayed in the Woodhall Hotel in Leeds, part of the Handpicked range, which is without a doubt one of the best hotels, if not the best hotel I have ever stayed in. It's such a shame the quality of service in Woodhall has not been extended to the rest of the chain. I'm afraid Handpicked seems to have expanded too quickly, and totally lost focus on quality of service. They seem to be just churning out new hotels, which looks glossy on the outside meaning they can charge sky high prices, but completely lack basic levels of service. I recently stayed in Rookery Hall, in Nantwich, which was extremely disappointing, and I'm afraid to say Hendon Hall was much the same. The issue is always service, and getting basics right. It's ok having a fancy wine list at £8 a glass, but if you can't even manage basic things like check in, don't open a hotel chain. Check in was shockingly poor. It was busy, and I don't mind that, but we stood in a queue on the right handside, only to be called over to another desk on the left by a member of staff. What proceeded was a shambles. We handed over a credit card and signed the check in card, only for the member of staff to wander off somewhere with our card, and start ordering a taxi for another guest! After keying in the details, he then advised he wasn't able to complete our check in, as he didn't have correct access. So we ended up queuing again. Our room which was nearly £120 a night, was no better than the average Travelodge, and not the usual high spec interior I expect from Handpicked. We ordered drinks to the room, and surprise surprise, they didn't arrive, so we ended up going down to the bar ourselves. In fairness the breakfast buffet was very good quality, and far better than the shambles at Rookery Hall which saw me wait over an hour for a breakfast order, only for raw boiled eggs to arrive. All in all, the hotel just looks like a rush job re-furbishment, and is no way a 4 star. Another gripe was not being able to park onsite, as local residents are clearly using it to park in. Hanpicked, please, please, take a serious look at yourselves, and get the basics right, before more people like me, stop using you in droves.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartinHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lincolnshire
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2009

A complete disappointment. Room small, bathroom dirty, Staff unreliable with exception of one receptionist who did try her best to sort out our complaints. Waited 1 hour for breakfast, poached eggs like rubber bullets, had to complain numerous times. No staff to wait table, others complining likewise. Bar staff ellusive. Kitchen staff could be seen smoking outside, not a good sign. Would not return or recommend unless greatly improved. Moved onto Har & Hounds a 3* hotel near Tetbury, Gloucestershire, Stunning!!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LincolnshireDumpling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2009

I reserved an executive room, we arrived fairly late, approx. 11pm.

The room was very dusty, the mattress and valance were smaller than the base of the bed, the quilt was larger than the quilt cover, which had no fastenings at the bottom, therefore the quilt hung out the bottom of the cover. The bathroom was very small and did not appear to be very clean, so much so we didn’t bath or shower in the morning. The TV is fixed to the wall, on a fixed arm, only able to watch it standing up!

We were woken at 8am by the gardeners cutting the hedges just outside our room.

Breakfast took over 40 minutes to arrive and they were not busy. Ended up only being 3 people in the restaurant by the time our breakfast arrived, 40 minutes wait for under-cooked pancakes and 2 rashers of bacon and 2 broken fried eggs, really didn’t seem worth it.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elle077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 July 2009

Arrived at Hendon Hall a little earlier than book in time (3.00pm) which seemed to be a problem. Receptionist less than welcoming however a room was available. The room was very comfortable though the aircon was rather noisy. At reception we were given inaccurate information re Middlsex University that it was 5 mins on foot - this was completely wrong and we took a taxi. Breakfast was plenty and enjoyable though simple scrambled eggs and bacon took quite a while to arrive. The hotel is a lovely historic house with character and in a peaceful setting.

  • Stayed July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dants111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hendon Hall Hotel

Property: Hendon Hall Hotel
Address: Ashley Lane | Hendon, London NW4 1HF, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#186 Business Hotel in London
#230 Romantic Hotel in London
#277 Family Hotel in London
#303 Luxury Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hendon Hall Hotel 4*
Number of rooms: 57
Official Description (provided by the hotel):
Hendon Hall Hotel in North London is ideal for a relaxing stay in a beautiful mansion with terraced gardens, yet with easy access to the West End and central London. With a large free car park, the hotel is easily accessible from the A1 and M1. Hendon Hall offers 57 bedrooms - a mixture of classic, executive and junior suites all of which were refurbished in 2010 to a high standard.The property offers the self-contained Pembroke Suite, a function space with its own entrance, reception area and bar that can cater for up to 200 guests. The Pembroke is ideal for weddings, celebrations or business meetings and events. Hendon Hall is home to the 2 Rosette fine dining Garrick Restaurant and serves afternoon teas in its lounges or outside gardens as a speciality. ... more   less 
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Also Known As:
Hendon Hall London
Hendon Hall Hotel London

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