I spent 1 night here with my husband on our wedding night. As I didn't have time to look into hotels I saw the pictures on the website and thought it looked quite nice - bad mistake! Arrived around 1am, went to our room which was cold and there was not even toothpaste in this so called '4* hotel'. Hubby had to go down to reception and ask for some which they did give- but it was a half empty one which belonged to the receptionst!
Then when I was showering, there was a knock on the door and the concierge told my husband that I had to stop because it was causing a leak downstairs! They didn't even offer to move us into another room - did they expect us just not to shower!!?
So only after my husband complained did they finally agree to move us. Intially to across the hall to a similar shabby room. But as hubby kicked up a fuss they then moved us to probably the best room in the hotel which was a four poster room which was quite decent but very dated.
Overall we were very dissapointed, the hotel is very dated, staff were not very helpful and quite frankly ruined our first night as newly weds. On the up side, breakfast was good but that's about it.
- Official Description (provided by the hotel):
- Hendon Hall Hotel in North London is ideal for a relaxing stay in a beautiful mansion with terraced gardens, yet with easy access to the West End and central London. With a large free car park, the hotel is easily accessible from the A1 and M1. Hendon Hall offers 57 bedrooms - a mixture of classic, executive and junior suites all of which were refurbished in 2010 to a high standard.The property offers the self-contained Pembroke Suite, a function space with its own entrance, reception area and bar that can cater for up to 200 guests. The Pembroke is ideal for weddings, celebrations or business meetings and events. Hendon Hall is home to the 2 Rosette fine dining Garrick Restaurant and serves afternoon teas in its lounges or outside gardens as a speciality. ... more less
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- Also Known As:
- Hendon Hall London
- Hendon Hall Hotel London