We stayed at the Imperial last week for 3 nights. The staff were generally very nice and the location was fantastic.
The Hotel is tired and dreary and quite unappealing. Our bedroom was a twin room with what can only be described as upgraded camp beds. They were incredibly uncomfortable. We had a lovely view of Russell Square and were on the seventh floor, but due to the windows being in desperate need of upgrading the noise level was truly horrendous. The bathroom is split into 2 with the toilet being separate and it stunk beyond belief of urine, it was quite apparent it was in the grout on the floor tiling. The shower was loose from the wall and sprayed and flooded the bathroom every time it was used and the towels though clean were paper thin and stained, it was really unpleasant.
The breakfast was cold and was quite unappealing.
I was told when I booked the hotel through superbreak that I was paying for the location and to be fair that was all I paid for and I would never stay here again.
- Official Description (provided by the hotel):
- The Imperial Hotel is the flagship of Imperial London Hotels. We're proud of it for a reason. Offering breathtaking views over London's greatest public square, it reflects every ounce of our dedication to service and value. Like all our hotels, the Imperial combines a remarkable location with the great facilities and friendly service of a family-run business. At the Imperial, though, while the price remains extremely reasonable, we add an extra dash of something special. The location is remarkable, connecting guests to the rest of London in minutes. In addition to the central Atrium Bar & Cafe, facilities include a casino and a gift shop. Restaurants and cafes offer plenty of choice to families and business travellers alike. Indulge in the intriguing delights of Coffee and Candy. Enjoy a late night at the Night and Day Bar, serving classic pub fare at great prices. And relax; we've been doing this since 1837, and we know how to make your stay a restful one. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ebookers, Traveltool, S.L.U., TripOnline SA and Superbreak UK so you can book your Imperial Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Imperial Hotel London
- Hotel Imperial London