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“The Good, The Bad and The Ugly”
2 of 5 bubbles Review of Imperial Hotel

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Imperial Hotel
Ranked #560 of 1,088 Hotels in London
Thornton Cleveleys, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“The Good, The Bad and The Ugly”
2 of 5 bubbles Reviewed 2 June 2014

We stayed at the Imperial last week for 3 nights. The staff were generally very nice and the location was fantastic.
The Hotel is tired and dreary and quite unappealing. Our bedroom was a twin room with what can only be described as upgraded camp beds. They were incredibly uncomfortable. We had a lovely view of Russell Square and were on the seventh floor, but due to the windows being in desperate need of upgrading the noise level was truly horrendous. The bathroom is split into 2 with the toilet being separate and it stunk beyond belief of urine, it was quite apparent it was in the grout on the floor tiling. The shower was loose from the wall and sprayed and flooded the bathroom every time it was used and the towels though clean were paper thin and stained, it was really unpleasant.
The breakfast was cold and was quite unappealing.
I was told when I booked the hotel through superbreak that I was paying for the location and to be fair that was all I paid for and I would never stay here again.

Room Tip: Not facing Russell Square, the view is nice but the noise level is very high.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicolle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (434)
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england
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

I have just returned, hotel a little tired needs up dating room not bad plenty of storage, could not understand the bathroom arrangements, you go to the toilet then you have to go into the bathroom to wash your hands how strange in these times of strict health and safety. The hotel is close to various attractions, close to Euston Station a ten minute walk, close to the underground two minute walk, breakfast English missing mushrooms and hash browns to many staff on for me and you still end up sometimes getting your own cup of coffee or tea I have been to larger dinning rooms at various hotels abroad with less staff and I have had no problems, I counted one day we had ten staff on and I still had to get my own tea as they serve it in thermos flasks. Overall not a bad hotel if any of the hotel staff read this a small sink in toilet would be useful and a make over on the outside would make it more presentable, so well done.

Room Tip: Back a little noisy front the same choose a high room a little less noise, plenty of lifts.
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank windrider9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 31 May 2014 via mobile

Myself and my daughter recently stayed here for 2 nights . We found the staff polite and helpful also the twin room was clean and the beds quite comfortable . The breakfast was not very nice but overall I thought it was very good value . They held our luggage for most of the last day as our flight was at 9:30 at night .

Stayed May 2014
Helpful?
Thank Vercingeterix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 31 May 2014

We spent more than a week at the hotel recently. The room we got has amazing view to the backyard of the hotel; all the windows of the rooms overlook our room. When we asked to change room staff made no effort to help. Big room but a tiny television screen. Skip the breakfast!near the hotel there are several cafes that are open from seven in the morning. For nine days the menu has not changed, the bacon, beans and pork sausages were awful. No fresh fruits and vegetables and no cheese at all, no cakes for desert and the coffee is awful. The internet most of the time did not work staff was indifferent to the complaints and did not bother to help. There is no air conditioning in the rooms and windows open a crack, It is impossible to ventilate the room. The toilets certainly require renovation .Need a ladder to climb to the bath, children and old people cannot go into it. We will never go more there

Room Tip: dont choos this hotel
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  • Stayed May 2014, travelled as a couple
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Helpful?
3 Thank IsraelMen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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london
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 30 May 2014

We booked here after the theatre to save us rushing back to the station for the last train home. Not sure it should be a 3 star hotel. The place was basic and in need of freshening up. When we checked in, we asked for a quiet room, and was told they only had a room facing the main road (i.e. noisy traffic), or a room with disabled facilities, facing the court yard, which only has a shower in the bathroom - no bath tub. So we asked if they would offer us a complimentary upgrade - well, that fell on stoney ground. The room (at the end of a very corridor) was adequate. We only had 2 bath towels in the bathroom for the 2 of us - no hand towels, the towels were so thin, they were barely absorbent. Then there are the cheap, tiniest plastic bottles of (combined) shampoo and bath gel, I have shoulder length hair; 5'3" UK size 8 (US 4), and had to use both bottles to wash my hair and have a shower. Considering it's a double room, you'd thought they cater for 2 people. The breakfast was self service, again adequate is the best I can say about it. Although the staff at breakfast were helpful and cheerful.

Room Tip: If you want a quiet room, specify when you book, and not leave it tip check in.
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Service
Helpful?
Thank TravelUpsAndDowns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosh Haayn, Israel
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 29 May 2014

I knew I took a 3 star hotel so I didn't have expectations to get a fancy room. However, I was still disappointed to find a very basic room, with so uncomfortable beds. we had to sleep on the extra blanket so we won't feel the matress springs in our bed.... The rooms which is facing the main street is very noisy and the windows are too old. Ask for a room to the inner side.
The towels are poor and need to be refreshed by new ones.
Give up the breakfast and go eat outside.
Location is perfect, just 2-3 minutes from the Tube.
The staff is very helpfull and nice.
Unfortunately, can't recommend. The rooms need some Renovation.

  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Hagit H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

I'd read some mixed reviews on this hotel, but still booked it. My wife read some reviews ( bad ) the night before we were due to leave for the hotel and was a little concerned.
To be honest I thought what have we let ourselves in for.
How surprised we were. Hotel whilst not looking amazing from the outside, was really nice inside. Our room 804 was lovely and spacious and nicely decorated and immaculately clean with lovely ensuite facilities.
Location was amazing, near enough to eveything, but far away enough to be nice and quiet. We were situated at the back of the hotel overlooking the courtyard.
Breakfast was fine ( not fussed on the sausages...my only gripe ). Staff polite...prices in the Day and Night bar were fantastic, you can save a fortune if you drink in there. All in all a great trip and would definitely recommend to friends and family.
For the price of the hotel a real bargain...thanks very much Super break.

Room Tip: If you want a quiet room get one at the back of the hotel.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MrNeilWarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Imperial Hotel

Property: Imperial Hotel
Address: 61-66 Russell Square, London WC1B 5BB, England
Region: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Casino and Gambling Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Casino Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 448
Official Description (provided by the hotel):
The Imperial Hotel is the flagship of Imperial London Hotels. We're proud of it for a reason. Offering breathtaking views over London's greatest public square, it reflects every ounce of our dedication to service and value. Like all our hotels, the Imperial combines a remarkable location with the great facilities and friendly service of a family-run business. At the Imperial, though, while the price remains extremely reasonable, we add an extra dash of something special. The location is remarkable, connecting guests to the rest of London in minutes. In addition to the central Atrium Bar & Cafe, facilities include a casino and a gift shop. Restaurants and cafes offer plenty of choice to families and business travellers alike. Indulge in the intriguing delights of Coffee and Candy. Enjoy a late night at the Night and Day Bar, serving classic pub fare at great prices. And relax; we've been doing this since 1837, and we know how to make your stay a restful one. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Traveltool, S.L.U., TripOnline SA and Superbreak UK so you can book your Imperial Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Imperial Hotel London
Hotel Imperial London

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