Arrived to what appeared a well presented hotel. Friendly staff on arrival and lobby older style but presents well. On entering our 'executive room, (don't be fooled by room name) it was very obvious not a 3* standard even in the UK - this was more .student/ low end tourist accommodation. Good space with larger bathroom offering two sinks and appeared reasonably clean. Can accept older styles and not so modern facilities but having just travelled 12.5 hour flight we just needed to 'flop' for a couple of hours before dinner, OMG - we initially turned a blind eye the making of the bed, but on placing ones body onto this so called bed we quickly sank in the totally broken mattress. When you only sat on its edge the sides were crumbling. On taking closer inspection quickly realised beds are roll away style and pushed together. Explained our disappointments to reception staff who quickly tried to locate another room, but on their inspection and discussion with House Keeping were told all bedding same style and quality. All bedding is rolled in and out according to how many guests are staying in each room. This is not how the web page defines this property - although web page has limited images, on our departure the taxi driver commented that they do hear many stories not being 3* as advertised? You pay for what you get. But this is certainly lacks even 2* comforts. Management were obliging and offered for us to find alternative accommodation.
- Official Description (provided by the hotel):
- The Imperial Hotel is the flagship of Imperial London Hotels. We're proud of it for a reason. Offering breathtaking views over London's greatest public square, it reflects every ounce of our dedication to service and value. Like all our hotels, the Imperial combines a remarkable location with the great facilities and friendly service of a family-run business. At the Imperial, though, while the price remains extremely reasonable, we add an extra dash of something special. The location is remarkable, connecting guests to the rest of London in minutes. In addition to the central Atrium Bar & Cafe, facilities include a casino and a gift shop. Restaurants and cafes offer plenty of choice to families and business travellers alike. Indulge in the intriguing delights of Coffee and Candy. Enjoy a late night at the Night and Day Bar, serving classic pub fare at great prices. And relax; we've been doing this since 1837, and we know how to make your stay a restful one. ... more less
- Reservation Options:
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- Also Known As:
- Imperial Hotel London
- Hotel Imperial London