We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bankside stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Mercure London Bridge
Ranked #305 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
An Accor traveller
Uk
105
Reviewed 25 September 2011

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureBankside, General Manager at Mercure London Bridge, responded to this reviewResponded 14 October 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review
Reviews (2,042)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,279 - 1,285 of 2,042 reviews

Reviewed 25 September 2011

After recently staying in the pretty dreadful Mercure Hotel in Reading - I had almost certainly wiped Mercure from my list of Hotel chains to use. In fact I was most put out to find that on a particularly busy night in London (fashion show week so it seems) - that the Mercure London City Bankside was the only place I could get availability.

With the Reading Hotel's grimly basic rooms and cold stodgy congealed breakfast buffets still front of mind I arrived with low expectations.

The Bankside is great. The room was the polar opposite of the Reading experience. Huge bed with thick fluffy pillows and quilt, nicely decorated, great modern bathroom with plenty of colourful and aromatic potions, and a comfy chair from which to watch the sizeable TV.

Best of all was breakfast. Even though there was a buffet, unlike Reading's cold affair, this was fresh and hot. And you could even order extra dishes that were cooked to order. The staff were friendly, eager to help and very smart.

So Mercure is back on my list of places I will stay. But I would suggest that they send some of the Bankside staff to Reading and get them to teach those staff how to engage with their customers.

  • Stayed: September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Roger E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBankside, General Manager at Mercure London Bridge, responded to this reviewResponded 14 October 2011

Many thanks for the review.
We always welcome feedback and my team and I are glad that you enjoyed your stay with us.
I hope we can be part of your future travel plans.
Kind regards,
Florian Jourdhier
Generla Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2011

Booked as a romantic weekend away for my other halfs birthday. Friday and Saturday Bed and breakfast.

On arrival we rang the hotel when at home to ask if we had to go through the congestion zone and again when we couldn't find the car park.

When we arrived at the car park the receptionist came out and very rudely said there was only parking for 7 cars and we would have to park on the street. The hotel advertises parking and as there is only very limited space they should state this on their website especially when parking on the road is £4.80 an hour.

After explaining to the receptionist that we were not parking on the road, i asked for the manager, she bought out a male receptionist who said he would be back to help us in 5 minutes.

45 minutes later we were STILL waiting in the car for someone to come out, in the end I had to go in and demand to speak to the manager, who was very helpful and let us park in the car park and when it came to 6am we parked on the road as it was free all weekend.

You think that would be it of the poor customer service, but NO it was only the start.

The next morning at breakfast, we asked for Tea and Coffee, but there was no milk on the table. We asked for milk and a little jug was bought over. When going to get some cereal there was no milk there either, my other half asked a waitress who said 'I've just put some on your table, what else do you want me to do' HOW RUDE CAN YOU GET?

All in all overpriced, poor customer service, the staff spoke very poor english and we will NOT be going back or recommend to a friend

Travelled as a couple ages 22 and 29. September 2011

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Victoria1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBankside, General Manager at Mercure London Bridge, responded to this reviewResponded 14 October 2011

I’m so sorry that you were disappointed by your experience saying with us.
I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter,and will take appropriate actions to correct the isssues you raised.
Kind regards,
Florian Jourdhier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
An Accor traveller
London
1
Reviewed 21 September 2011

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureBankside, General Manager at Mercure London Bridge, responded to this reviewResponded 14 October 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 September 2011

Location was pretty good! 5 minutes from Millenium Bridge & Tate Modern. And about 10 mins away from St. Paul's Cathedral. Also near 2 tube stations (London Bridge & Southwark). Free wifi in the lobby is also a bonus!
Good-sized rooom & clean, and also near convenience store which is handy as our booking did not include breakfast.

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank habek77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBankside, General Manager at Mercure London Bridge, responded to this reviewResponded 12 October 2011

Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure London City Bankside again very soon.
Kind regards,
Florian Jourdhier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2011

Stayed twice on business and found this to be a reliable bet close to London Bridge, good size and standard at a reasonable price for a London hotel. Clean rooms. Reception staff always welcoming and friendly.

  • Stayed: May 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Thank eddie299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBankside, General Manager at Mercure London Bridge, responded to this reviewResponded 12 October 2011

I’m so glad that you had an enjoyable time during your stay at Mercure London City Bankside.
I hope we can welcome you back to the property in the near future.
Kind regards,
Florian Jourdhier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2011

I stayed at the Mercure London Bankside for the best part of a month (excluding weekends) whilst training for my new job and can safely say having stayed at many luxury hotels that this is one of the worst 4* hotels I have ever encountered.

I have copied some emails I sent to the management:

"Firstly, my second name is xxxxxx - since stopping at the hotel it has often been mispelt and I have also received correspondance for Mr xxxxxx. Albeit a somewhat small difference I hope you can appreciate my annoyance at it's continual occurrence.

Secondly, I am currently in my second week in room 516. During the first week my kettle was faulty. I had to request for it to be changed three times and this issue was not resolved in a timely fashion. My TV also required re-tuning and the room smelt of smoke when I first entered. During this week I had an additional guest for 2 nights and paid £40.00 in advance on their arrival for their stay. The day after they left, I had exceeded my £25.00 dinner allowance and paid an additional £4.80 cash to the restaurant to cover my bill. I asked for a receipt and was instructed to go to reception. I went to reception and two members of staff could not resolve my query. Gladys was one member, and there was a gentleman on the desk with her. Gladys began dealing with the query but could not find the transaction on the system. The gentleman intervened but did not listen to my query and proceeded to contact the bar asking them to charge me for my drink so he could invoice me. I then had to re-clarify my query and it was met with infectious laughter between the reception staff who intermittently apologised. It was not professional. I was then told I would need to wait 20 minutes for a receipt. As I had plans I agreed and expected one to be complete upon my return to the hotel which was around 11:15pm. Upon my return reception was manned by an extremely helpful gentleman who had no bill to hand - I can only assume the query was not followed up before his shift and he no knowledge of my earlier conversations. I tried to explain my situation and he apologised, he then however tried to invoice me for a 3rd night my guest did not spend at the hotel. He was apologetic and assured me he would arrange a receipt for me. When I awoke a bill was tucked into my door and receipted the two night stay of my guest - the drink issue remained unresolved! Later that week upon check out I wished to clarify the drink issue to see if a receipt had surfaced, at that point the receptionist again tried to invoice me for a drink - I trust you can understand my annoyance!

My second week in 516 - I took a deep breath in the hope some issues that I had found with the room had been resolved and as I am being provided accommodation through my employers I was being lenient the first week. I am not one to complain for the sake of it and was prepared to over look some issues but with the above situation and my friend finding a dead fly in her salad at dinner I feel I cannot let things lie. I have photographic evidence should you wish to see the faults. Firstly, the bath tub had hairs and soap scum in it - basic cleanliness should be standard. Many of the fittings in the bathroom are loose and the seal on the door is coming away. It is always neatly tucked in after cleaning but works loose. I do not wish to change rooms at this stage in the week as I could do without the hassle but would appreciate a different room for my final stay.

To refer again to the fly - that is not my complaint, however, the service in the restaurant to our group is less than desirable. The tone of the head waiter is rude and unacceptable. Our meals take over an hour to arrive and our drinks can take 20 minutes - soft drinks are not that difficult to prepare! We are never allowed to sit in the upstairs section of the restaurant even when we cannot be accommodated as a large party in the main dining area even though tables are free. I have been told on several occasions it is laid for breakfast but surely the tables could be re-set? The staff are often clumsy, spilling starters up the wall behind our table, are unsure who has ordered what and are often seen taking dishes up and down to the kitchen in an attempt to find out where they should be served. I have also had steak over-cooked and been given the explanation that "the chef was cooking the fish"...one would hope the chef can manage to cook more than one meal at a time."

I received some short somewhat apologetic emails but many of the problems remained the same.

"- since my email informing you of my complaint about the mispelling of my sirname you have repeated the mistake a further two times."

"On the evening of the 18/08/2011 I encountered yet more service issues within the restaurant. My meal took over two hours to arrive (fillet steak) was upon arrival was not cooked rare as requested. My party were informed after we had ordered that some dishes were not available, some dishes arrived with alternative sauces of which we not advised and to say I am dissatisfied with this is putting it mildly. The head waiter (Balach?) was on this occasion very attentive and provided us with some complimentary wine. This gesture was appreciated but I would have rather enjoyed my dinner in a timely fashion. He provided an explanation of short staff within the kitchen and I appreciate the situation was not his fault. Many of the other dishes were served with incorrect side orders and a desert ordered of cheese and biscuits was cancelled after the waiteress informed us that after 45mins waiting for it the chef had not prepared it."

Not a 4*

Some of my colleagues experienced wake up calls at 4am that were not booked, extra charges, and one even had the maid leave most of a "floor's" worth of dirty laundry in her room.

Room Tip: If you are staying here request a superior room...you may at least have one in working order.
See more room tips
  • Stayed: August 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
1  Thank HevNige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBankside, General Manager at Mercure London Bridge, responded to this reviewResponded 12 October 2011

Apologies for not living up to your expectations.
We’ll look into things, and I hope we can welcome you back to the Mercure London City Banksie some time in the future.
Kind regards,
Florian Jourdhier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Southwark
Novotel London City South
Novotel London City South
#255 of 1,077 in London
2,205 reviews
Southwark
Ibis Styles London Southwark Rose
Southwark
citizenM London Bankside
citizenM London Bankside
#87 of 1,077 in London
3,469 reviews
Show Prices
Show Prices
Show Prices
Southwark
Holiday Inn Express London - Southwark
London Bridge
Novotel London Blackfriars
Novotel London Blackfriars
#136 of 1,077 in London
2,355 reviews
Southwark
Hilton London Bankside
Hilton London Bankside
#58 of 1,077 in London
1,794 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure London Bridge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure London Bridge

Address: 75 - 79 Southwark Street, London SE1 0JA, England (Formerly Mercure London City Bankside)
Phone Number:
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#45 Green Hotel in London
#221 Luxury Hotel in London
#282 Family Hotel in London
#333 Romantic Hotel in London
Price Range: £99 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Bridge 4*
Number of rooms: 144
Official Description (provided by the hotel):
Mercure London Bridge is a flagship Mercure hotel located in the centre of London. Enjoy famous nearby attractions such as Borough Market and the Shard, whilst being surrounded by nearby shops and art galleries. On entering this charming hotel, you'll sense its unique atmosphere, making you feel at home. Every detail in the hotel has been carefully considered with your comfort in mind. Experience the hotel restaurant, Marco's New York Italian, courtesy of celebrity Chef Marco Pierre White. The hotel is suited for business hotel stays in London, as well as leisure stays, with 4 flexible meeting rooms for events or conferences for up to 60 people with AV equipment and a dedicated host. Enjoy internet access throughout the hotel. Mercure London Bridge is perfectly located for some London shopping, a cultured day out or some London sightseeing, being situated on Southwark Street, only 8 minutes from Borough Market and an 11 minute walk to London Bridge Station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, TripOnline SA, Booking.com, Expedia, Hotels.com, Superbreak UK, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Mercure London Bridge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure London City Bankside Hotel London
Accor London City Bankside

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing