Inspite of great location and decent breakfast, the room was very worn out and low in cleaning standards. Maintenance also needed improvement. The heat was put on rarely so the room wasn't warm enough which is critical in London in November. extra blankets were in terrible shape. The staff is indeed very friendly but without solutions for faults.
- Official Description (provided by the hotel):
- Centrally Located Hotel housed within an Edwardian-style building. ... more less
- Reservation Options:
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- Also Known As:
- Norfolk Plaza London
- Hotel Norfolk Plaza