Norfolk Plaza Review
Where do I begin? Ah yes…Photos can paint pretty pictures; therefore giving first time tourists to London a feeling that a restaurant, bar or indeed their main port of call, hotel, are just what they expected.
I saw the pretty pictures portraying the Norfolk Plaza; read the good reviews and thought it as my ideal place to stay two nights while in London for a soccer match.
Lovely rooms; vast bar area; clean reception.
The reception was clean and the staff friendly….so was Norman Bates! At least he made sure the showers were well attended too!
I have never been asked before to present my visa/bank card so that reception can make a copy. I gave £20 instead; which I received back on gladly leaving.
Bar; when settled in the room, I went to reception and asked was it open and told no. Later, that day, I returned and saw a light in the bar. I entered and it was still closed.
Now to the rooms; my room in particular, 110. The rooms shown on the hotel’s web site must be of another hotel or perhaps I was magically transported elsewhere. I climbed the well-worn carpeted stairs (one step had carpet repaired with nails; probable safety hazard) to an equally well-worn first floor corridor. While walking along the creaking corridor, I had an unnerving sense of disappointment. I am sure someone followed me but it was the floorboards springing back into place.
The doors leading to other rooms are drab and not saying “welcome to your room”.
Passing through two fire exit doors, I arrived outside room 110. Holding the key, I wondered ‘will I or won’t I’. I did.
I was tired from traveling and looked forward to meeting a mate later who I haven’t seen in over forty years. What the heck; unpacked and hung my clothes carefully in a dodgy wardrobe, then inspected my two day home.
First, the bathroom. I should have left!
Loose tiles around the toilet bowl; the glass shower door on the bath couldn’t open; the shower head was so filthy I’m sure I noticed something growing from inside it. The wall tile grouting was also filthy. I filled the bathroom sink to wash the grime from my hands after turning on filthy taps then watched the water take an age to drain away; it was blocked.
Paper had been stuffed in hole on the inside of the door. I should have left! (Later, I had a stand up wash at the sink. Remember those good old days?)
On closer inspection of the room and facilities, I really should have left.
The view from the windows was of another drab building; I’m sure I saw a note in an opposite window; Get out quick! Cup, saucers and electric kettle were placed pre-carelessly on a narrow shelf. The electric lead to the kettle was short. (tip; (if you are desperate to stay)take out the lead from kettle before pouring boiled water into cup)
The floorboards creaked, the walls remained thin and the bed was awful. Two single beds, hiding ripped wallpaper, were of equal quality; uncomfortable (I had a choice). The pillows disappeared and levelled out. Now the night-time fun begins. The Plaza states that no pets are allowed; I’m sure that there were elephants in the room above. The ceiling creaked and thumped for most of my stay. I reckon I had four hours sleep per night. It appeared to me that the hotel catered for homeless families looking for temporary accommodation; if so, tourist should be made aware of the fact.
I could have complained to reception but I wasn’t in the humour of moving to another possible disaster.
Breakfast; maybe I should have realised that I wouldn’t be receiving a full English or boiled egg and toast when booking. The food offered at the buffet counter was vile. I endeavoured to create my own bowl of muesli; awful, and the coffee was cold. The staff again were polite though.
This Hotel is a disaster. It is need of a full health and safety inspection because the place has gone beyond covering the cracks with paint and wallpaper. In fact, I may forward this review to the London tourism board. How they permit this three star hovel to provide accommodation is bewildering.
There has to be another Norfolk Plaza. There are 119 positives and 156 (+1) of this place. I think the positives stayed on the upper floors. How can premises be so divided with its décor and cleanliness or lack of. Do the owners actually read all the reviews or merely stick to the more favourable.
- Official Description (provided by the hotel):
- Centrally Located Hotel housed within an Edwardian-style building. ... more less
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- Also Known As:
- Norfolk Plaza London
- Hotel Norfolk Plaza