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“Worst Experience”

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Norfolk Plaza Hotel
Ranked #920 of 1,063 Hotels in London
Dublin, Ireland
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Worst Experience”
Reviewed 4 February 2014

Norfolk Plaza Review
Where do I begin? Ah yes…Photos can paint pretty pictures; therefore giving first time tourists to London a feeling that a restaurant, bar or indeed their main port of call, hotel, are just what they expected.
I saw the pretty pictures portraying the Norfolk Plaza; read the good reviews and thought it as my ideal place to stay two nights while in London for a soccer match.
Lovely rooms; vast bar area; clean reception.
The reception was clean and the staff friendly….so was Norman Bates! At least he made sure the showers were well attended too!
I have never been asked before to present my visa/bank card so that reception can make a copy. I gave £20 instead; which I received back on gladly leaving.
Bar; when settled in the room, I went to reception and asked was it open and told no. Later, that day, I returned and saw a light in the bar. I entered and it was still closed.
Now to the rooms; my room in particular, 110. The rooms shown on the hotel’s web site must be of another hotel or perhaps I was magically transported elsewhere. I climbed the well-worn carpeted stairs (one step had carpet repaired with nails; probable safety hazard) to an equally well-worn first floor corridor. While walking along the creaking corridor, I had an unnerving sense of disappointment. I am sure someone followed me but it was the floorboards springing back into place.
The doors leading to other rooms are drab and not saying “welcome to your room”.
Passing through two fire exit doors, I arrived outside room 110. Holding the key, I wondered ‘will I or won’t I’. I did.
I was tired from traveling and looked forward to meeting a mate later who I haven’t seen in over forty years. What the heck; unpacked and hung my clothes carefully in a dodgy wardrobe, then inspected my two day home.
First, the bathroom. I should have left!
Loose tiles around the toilet bowl; the glass shower door on the bath couldn’t open; the shower head was so filthy I’m sure I noticed something growing from inside it. The wall tile grouting was also filthy. I filled the bathroom sink to wash the grime from my hands after turning on filthy taps then watched the water take an age to drain away; it was blocked.
Paper had been stuffed in hole on the inside of the door. I should have left! (Later, I had a stand up wash at the sink. Remember those good old days?)
On closer inspection of the room and facilities, I really should have left.
The view from the windows was of another drab building; I’m sure I saw a note in an opposite window; Get out quick! Cup, saucers and electric kettle were placed pre-carelessly on a narrow shelf. The electric lead to the kettle was short. (tip; (if you are desperate to stay)take out the lead from kettle before pouring boiled water into cup)
The floorboards creaked, the walls remained thin and the bed was awful. Two single beds, hiding ripped wallpaper, were of equal quality; uncomfortable (I had a choice). The pillows disappeared and levelled out. Now the night-time fun begins. The Plaza states that no pets are allowed; I’m sure that there were elephants in the room above. The ceiling creaked and thumped for most of my stay. I reckon I had four hours sleep per night. It appeared to me that the hotel catered for homeless families looking for temporary accommodation; if so, tourist should be made aware of the fact.
I could have complained to reception but I wasn’t in the humour of moving to another possible disaster.
Breakfast; maybe I should have realised that I wouldn’t be receiving a full English or boiled egg and toast when booking. The food offered at the buffet counter was vile. I endeavoured to create my own bowl of muesli; awful, and the coffee was cold. The staff again were polite though.
This Hotel is a disaster. It is need of a full health and safety inspection because the place has gone beyond covering the cracks with paint and wallpaper. In fact, I may forward this review to the London tourism board. How they permit this three star hovel to provide accommodation is bewildering.
There has to be another Norfolk Plaza. There are 119 positives and 156 (+1) of this place. I think the positives stayed on the upper floors. How can premises be so divided with its décor and cleanliness or lack of. Do the owners actually read all the reviews or merely stick to the more favourable.
Avoid

Room Tip: choose another hotel
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  • Stayed February 2014, travelled solo
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Helpful?
12 Thank Bosspat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Lisbon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2014 via mobile

I stayed here for a weekend with my girlfriend. We are on our twenties therefore traveling on a budget so we considered this hotel because of its location/price relation. Location is in fact very good but the room smelled funny, in a bad way, when we arrived and the water in the shower was never hot enough during all weekend. The staff, although nice, didn't seem to concerned about it and I noticed other guests complaining about the same issue. In a nutshell, this is a very good area but consider another hotel, even if you have to pay a little extra.

Stayed February 2014, travelled as a couple
Helpful?
Thank Le_Figaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 6 January 2014

I stay here all the the time with work and I hate it, it's a horrible over priced hotel.
It has poky unclean bathrooms also very dated furnishing and the tvs are a joke 3 fuzzy channels, plus there are cockroach outside of the lower windows which puts you off having the windows open at night.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smudge710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 31 December 2013

The Norfolk plaza hotel was a clean friendly hotel, a little dated ,the room we had was on the 4th floor and was serviced with a lift. I found the location excellent just a short stroll from paddington station ( on the bakerloo tube line).the breakfast was continental but for just £3.50 you could upgrade to a full English breakfast,the bar was quite cheap too considering its Central London location.i would recommend this hotel for theatre breaks as it's much cheaper than the show and stay hotels esp if you use alpha rooms ! I have given it 3 out of five but that's because I couldn't give it 3 and1/2.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank gary w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 December 2013

Only 60 euros in the middle on London with a very pleasant service. The hotel is planning to go under renovation, which it definitely needs, but when I think about my needs: one night before a meeting just next to the Paddington station (train from Heathrow) I could not imagine anything better. My employer will be happy for this savings. Clean room, pleasant service - that is all you need for abt 10 hours you spend there.

I have spent many many nights in 5* hotels, but for this purpose this hotel was excellent - and... it did not rain in London!

Hope when you come back after renovation, the price will still be affordable - I will come back, thanks to the location and service. But not for the whole week ;-)

Looking forward to seeing what your plans are,
Riitta

Room Tip: No fitness centre and no pool - I was not looking for them either, as I was traveling in business
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  • Stayed December 2013, travelled on business
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Helpful?
Thank Riitta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 December 2013

Check in less than smooth - reception staff claimed we had only paid for one room (we booked 2 on the same transaction!) still not sure if this has been sorted out or not. Our first room was on the 2nd floor and was booked as a twin, but to our surprise was actually a double suite - bit worn and , shabby, but was clean. Our second room was a double on the 5th floor and was a total disgrace - tiny, with holes in the carpet, curtains and bedding and the whole room was unclean. We complained at reception and were told "we're full so can't swap rooms". After standing our ground the room was changed to a twin on the second - not quite what we had booked but at least it was cleaner and a little less shabby (very strange positioning of the tv though - you walk into the wall mounted tv on your way into the room!). All in all I really don't rate this hotel, I really don't mind a hotel looking worn, however dirty rooms and holey bedding and curtains is just poor. The reception staff were also less than helpful, and really don't seem to know what is going on. Best avoid and book a different hotel.

Room Tip: Don't have a room on the fifth floor!
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  • Stayed December 2013, travelled with family
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Helpful?
1 Thank Kathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beersheba, Israel
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 November 2013

Inspite of great location and decent breakfast, the room was very worn out and low in cleaning standards. Maintenance also needed improvement. The heat was put on rarely so the room wasn't warm enough which is critical in London in November. extra blankets were in terrible shape. The staff is indeed very friendly but without solutions for faults.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharonaR2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Norfolk Plaza Hotel

Property: Norfolk Plaza Hotel
Address: 29-33 Norfolk Square, London W2 1RX, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Wheelchair access
Hotel Style:
Ranked #920 of 1,063 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Norfolk Plaza Hotel 3*
Number of rooms: 87
Official Description (provided by the hotel):
Centrally Located Hotel housed within an Edwardian-style building. ... more   less 
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Also Known As:
Norfolk Plaza London
Hotel Norfolk Plaza

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