Just spent two weeks in the U.K. Started with the Strathmore and ended with the Strathmore. They cancelled our room because we weren't there at 2:00 p.m....(flew in from the states) and our room the first week was 119 pounds...then returned a week later to a charge of 289 pounds. Told that they charge on availability! The only problem with that is this room was not a $500.00/night room. Acceptable by London standards I guess, but when we returned a weeks later, they had cut a night short for us, so we didn't have a room for the night. I asked them to find a room for us that was close. They called the Radisson around the corner, and told us that we would have a 119 pound room there, and then when we go to the Radisson they told us it was 140 pounds. When they called the Strathmore to determine who they talked to, they told them that "we" had made the mistake about the night, and couldn't identify the person that they had talked with! All in all, they could have cared less, and made that very clear. The Radisson staff went out of their way to work with us....ended up cancelling at the Strathmore due to rude staff and really a so, so room. We did have a nice view, but if that had been my total London experience, it would have been a very bad one.
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- Also Known As:
- Grange Strathmore London
- Hotel Grange Strathmore