Stayed here on business, the area is excellent but the hotel let itslef down slightly especially given the other options in the area. These are the main points I'd like to make:
- I was told on arrival that, despite my documentation clearly stating that "full breakfast" was included, I was only eligible for a continental breakfast. Cooked breakfast was an extra £10. They blamed the booking agents as is always the way.
- I was expecting a double room with a bath but was given a tiny room (believe it was number 7?) in the basement with no bath, and a tiny bathroom / shower unit. There was also only a very small frosted window overlooking a back alley - just as well it was frosted.
- I complained at reception and asked to be moved but was told that the hotel was full and I'd have to make do with what I had. I was offered a cooked breakfast as a form of compensation which I accepted.
- the staff generally were good, despite my problems, and the reception staff deserve particular credit.
- the full English breakfast was very good with plenty of options on the continental menu too. Probably one of the best breakfast services I've had.
- the bar was nice but not much room and no real feel or atmosphere. On the plus side, the booze was dirt cheap for London - around £2.50 for a bottle of Heineken.
- very good location. Gloucester Rd has plenty of good places to eat and drink, with the underground a 5 minute walk away.
So not an awful hotel in any way, shape or form.If I would have received the room and the breakfast I had expected without the hassle it would probably be a 4/5, but felt let down and will probably choose one of the other hotels in the area in future given the option.
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- Also Known As:
- Grange Strathmore London
- Hotel Grange Strathmore