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“Unimpressed”
Review of The Rembrandt

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The Rembrandt
Ranked #222 of 1,068 Hotels in London
Certificate of Excellence
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Unimpressed”
Reviewed 30 April 2014 via mobile

Stayed here for two nights on the fifth floor, window overlooked roof well and shabby flats. Room quite clean but looked tired, shower head really dirty and chips in bath and vanity unit ( repair kits readily available ) the wide gap under main door meant we could hear everyone passing in the corridor and light around the door edge,creaking floors,noises from next door room (soundproofing ?) leisure facility's on website not made clear there is a charge. Dining rooms tables cleared whilst still eating, buffet breakfast luke warm, plates cold
Would not recommend this hotel

Stayed April 2014, travelled as a couple
Helpful?
4 Thank Toshtosh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarovaHotels, Guest Relations Manager at The Rembrandt, responded to this review, 7 May 2014
Dear Toshtosh1

Thank you for reviewing The Rembrandt, following your stay with us in April. As we are not a purpose built hotel, all of our rooms do vary in size and shape, like most central London hotels not all of our bedrooms have views and I am sorry that you were disappointed with the room allocated to you, which looked across into a residential property. We do try and deal with any guest queries, as and when we are made aware of them, the team do their utmost to offer alternatives or solutions, especially if guests are unhappy with their bedroom allocation. I have made sure your comments have been discussed with my housekeeping and maintenance team, so that the issues highlighted can be resolved. It is always disappointing to receive negative feedback and I do hope you would reconsider and return again in the future.

Kind regards
Lesley Denyer
Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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London, United Kingdom
1 review
Reviewed 27 April 2014

Great location in knightsbridge and a cozy feel, Rembrandt is a fabulous hotel. Room of a good size comfortable bed and staff were polite and friendly. Chose to stay here due to location of shops and restaurants nearby. Great place to stay!

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank NigB788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarovaHotels, Guest Relations Manager at The Rembrandt, responded to this review, 29 April 2014
Dear NigB788

Thank you for taking the time to review The Rembrandt following your recent stay. I am thrilled that you describe us as a fabulous hotel with a cozy feel. I am delighted that we provided clean, comfortable accommodation in a great location. We are extremely lucky to be close to world famous museums and shopping, as well as having an abundance of restaurants, cafes and bars within easy walking distance. I do hope that we will now be your London Hotel of choice and trust that we will have the pleasure of welcoming you back in the near future.

Kind regards
Lesley Denyer
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level 6 Contributor
120 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 23 April 2014 via mobile

Looked for a hotel near to Royal Albert Hall found Rembrandt. What a lovely clean welcoming hotel. Nothing was too much trouble, it was clean,quiet and had a certain air of calmness about it. Considering in the centre of London this was a great find.
Good selection at breakfast
Staff very polite and helpful
Will use this hotel again when next in London, especially at RAH.

Stayed April 2014, travelled with friends
Helpful?
Thank pauline s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarovaHotels, Guest Relations Manager at The Rembrandt, responded to this review, 25 April 2014
Dear pauline s

Thank you for taking the time to review The Rembrandt and for awarding us your top score. I am delighted that you think we are a “great find” in London, this is a lovely compliment as we strive to be a “home away from home” for all of our guests. I am pleased that we provided clean, quiet, welcoming accommodation, where nothing was too much trouble. Thank you for your kind comments regarding the polite, helpful staff, I will ensure that your feedback is shared with the team. I do hope that we will now be your preferred London hotel, especially when visiting the Royal Albert Hall, we are already looking forward to welcoming you back.

Kind regards

Lesley Denyer
Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level 6 Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 23 April 2014

Well I stayed there with a friend. We had a twin room and the room was quite big and the bath was also nice, except that there was no toilet brush. The staff was helpful and we also went to the resteraunt once, which was ok but the food was not the best, and the price for the food was quite expensive. All in all the hotel is a nice place to stay and the location is good. And for the price level in London the price we paid was fine

  • Stayed February 2014, travelled with friends
    • Value
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Helpful?
2 Thank RichieQ0203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarovaHotels, Guest Relations Manager at The Rembrandt, responded to this review, 25 April 2014
Dear RichieQ2003

Thank you for reviewing The Rembrandt following your stay in February. I am delighted that you enjoyed our location opposite the V&A and close to Harrods and Hyde Park. I am pleased that we provided clean, comfortable accommodation that was spacious with a nice bathroom. Overall, I believe that we provided value for money in a good location – I do hope that you would consider returning to us on your next visit to London.
Kind regards


Lesley Denyer
Customer Service
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Mount Kisco, New York
2 reviews
Reviewed 19 April 2014

It was a difficult search to find a nice hotel at a great location that would accomnodate 3 persons in one room in London without breaking our travel budget. I hit the Jackpot with the Rembrandt. The hotel is a 3 min walk to the underground, 2 minutes from the museum district, and 10 minutes from Harrods Dept Store. The two blocks next to the hotel had many lovely cafe's and restaurants. It is also just a 15 min walk to Kensington Gardens. I brought my 13 and 15 year old daughter and upgraded to a executive room that had a pull out couch and king bed and little desk. The bath room was medium size but beautifully updated with travertin marble and modern fixtures and great water pressure on the shower. The pull out couch was not very comfortable for sleeping and the King mattress had lost a little bit of firmness, but for the price of the room, I had no complaints and the room was very quiet even on the first floor. The colors and fabrics in the room were very tasteful in a deep pretty turquise. I loved the English elements like the inset wall unit for Tea and Coffee. The breakfast was included with the room and the buffet was huge with a wide selection of hot and continental breakfast choices. The dinning hall was sunlit and nice. The staff was wonderful and very attentive and help us make reservations for several events. There are two computers in the lobby for checking your email or surfing the internet free of charge for guests. We had a maintenance issue with the bathroom and they came up right away and fixed it within 15 minutes of our arrival into the room. I loved the British atmosphere of the hotel and appreciated that the guests were from all over Europe and that I did not feel like I was in the United States. My only regret is that we only stayed 4 days.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank Monique R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarovaHotels, Guest Relations Manager at The Rembrandt, responded to this review, 25 April 2014
Dear Monique R

Thank you for your descriptive review of The Rembrandt and for awarding us your top score. I am over the moon that you describe your stay with us as fantastic. Our guests are multi-cultural and I am thrilled that we provided a British base for you in London with a friendly, authentic feel. We strive to offer good value for money and I am pleased that you feel that you struck lucky with the quality of the triple room for the price that you paid, in a central and safe location. Breakfast is included in all of our rates and I am delighted that you enjoyed the wide selection of items offered in Palette Restaurant. I hope that we will now be your London hotel of choice and that on your next visit you will be able to relax and enjoy a longer stay with us. Please Come Back Soon!

Kind regards


Lesley Denyer
Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey, United States
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 April 2014

This was my 2nd trip to London. This hotel was excellent! Landed in Heathrow and took the tube right to S. Kensington stop. It was a 5 minute walk to The Rembrandt. Check in was quick and nice. Harrods is a 10 minute walk down the street. Near the tube station there was a cute square with a dozen restaurants and bars. And with the tube so close all of London was at our fingertips. You MUST go to the hotel bar. Excellent service, friendly wait staff. They knew our names after one visit and remembered what we drank. You just go visit them! The daily breakfast that was free was perfect. Just enough choices to hold us over until lunch out. It was a nice addition to our stay. Our phone charger didn't work and the front desk was nice enough to let us borrow one for our trip. The room was cute and clean. Spotless actually. Quiet as well. I literally cannot say anything bad about our stay. I would stay here again in a heartbeat!

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank Gene_R_12_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarovaHotels, Guest Relations Manager at The Rembrandt, responded to this review, 25 April 2014
Dear Gene_R_12_12

Thank you for reviewing The Rembrandt, I am delighted that this was your second stay and that you will return to us again in a heartbeat. As we are on the Piccadilly underground line, our guests have an easy direct route from Heathrow into South Kensington and we are a short walk from the tube station. We are extremely lucky to be opposite world famous museums, close to Harrods and within walking distance of Hyde Park and the Royal Albert Hall, basically a perfect location for shopping or sightseeing. I am thrilled that you enjoyed 1606 Lounge and that you experienced excellent service with the team remembering not only your drinks but also your name. Our Concierge are extremely knowledgeable and helpful and are always on hand to assist guests with maps, reservations, directions or iphone chargers! I am pleased that we provided clean, quiet comfortable accommodation in a great location. We are already looking forward to welcoming you back for your third visit.

Kind regards
Lesley Denyer
Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 April 2014

Stayed here for one night when seeing a show at the Royal Albert Hall. The hotel is in a perfect location, just 5 mins walk away from the Royal Albert Hall. It is also perfectly located for the V&A museum, which is just across the road. We also walked to Harrods from the hotel, which was only around a 5 minute walk away, the South Kensington tube station is also within walking distance.

The room itself was lovely, very spacious for London, with everything you need for a short stay, including a hairdryer, minibar, toiletries and bath robes. Bed was extremely comfortable, only issue we had with the room was the air conditioning unit was very loud, however we turned it off and it was fine. This may have been an issue in hotter weather though.

Breakfast was nice, presented as a self-serve buffet, with tea and coffee served at your table. Food was plentiful and tasty, although several items were colder then I would have like, especially the scrambled egg.

Overall it was a very pleasant stay, and I would recommend to family and friends and would stay again if in the area.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jazzpafc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarovaHotels, Guest Relations Manager at The Rembrandt, responded to this review, 25 April 2014
Dear Jazzpafc

Thank you for taking the time to review The Rembrandt following your recent stay and visit to The Royal Albert Hall. Like you we love our location which is perfect for sightseeing and shopping, we believe that we have everything on our doorstep. We are opposite world famous museums, V&A, Natural History and Science as well as being within walking distance of Harrods, Hyde Park and the Royal Albert Hall. Guests also have access to a direct 24hr bus route into the West End and we are in between two underground stations, South Kensington and Knightsbridge so travelling around the capital is easy. I am thrilled that the room was clean and comfortable with all of the amenities that you would expect from a superior four star hotel; including mini-bar, bathrobes and hairdryer. Personal recommendations are always the best, so I am delighted that you would have no hesitation in recommending us to your family and friends. I do hope that we have the pleasure of welcoming you back later in 2014.

Kind regards

Lesley Denyer
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Rembrandt

Property: The Rembrandt
Address: 11 Thurloe Place | Knightsbridge, London SW7 2RS, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Spa Hotel in London
#156 Business Hotel in London
#169 Luxury Hotel in London
#202 Romantic Hotel in London
#218 Family Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Rembrandt 4*
Number of rooms: 194
Official Description (provided by the hotel):
The Rembrandt Hotel is located in Knightsbridge, tastefully combines elegant Edwardian architecture with contemporary design and is ideally located with exclusive access to designer shops and many of London's famous museums. Guests can relax with a drink or light meal in the 1606 Lounge Bar or enjoy a delicious Carvery in Palette Restaurant. Guests of The Rembrandt also have access to the adjacent Aquilla Health and Fitness Centre at a reduced rate. ... more   less 
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Also Known As:
The Rembrandt Hotel London
Rembrandt Hotel London

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