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“Another good stay”

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Novotel London West
Ranked #426 of 1,069 Hotels in London
Arlington, Virginia
Level 5 Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Another good stay”
Reviewed 10 June 2013

I get to London once a year and this has become my place. It is convenient and well run. A good place for solo, business, or family travel. Staff is courteous, helpful and enthusiastic. The breakfast service needs some polishing up but it is not terrible.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Arlington_Wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review, 2 July 2013
Dear Guest,

Thank you for taking the time to review us on TripAdvisor following your last stay at Novotel London West.

Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave a positive impression.

We look forward to welcoming you back to the hotel next year.

With best regards,

Emilie Sibourg
Guest Relations Manager
Novotel London West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,735 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (341)
Date | Rating
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English first
Mumbai (Bombay), India
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 June 2013

We were booked into a room that was too far from the lift bank. On request we were shifted to a room much closer to the lift bank. Some rooms are really far from the lifts which can be troublesome at the end of a tiring day. But the receptionist was very helpful. Located very close to Hammersmith station which has excellent connection to all parts of London.

Room Tip: Hotel has very long corridors hence chose one that is close to elevators.
See more room tips
Stayed May 2013, travelled with family
Helpful?
Thank deyasini2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwardHobson, Director of Sales at Novotel London West, responded to this review, 11 June 2013
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level 6 Contributor
218 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 8 June 2013

Surprise because I had to overnight because of a flight cancellation. Very impressed with this hotel. Check in was quick, room large and clean, comfortable bed, also sofa, desk & chair, 3 plug ins for electrical which is a real bonus, great lighting in the bathroom and I really liked the colour of the counter in there...it made it so much easier to see what was on the counter so you didn't forget anything.

I left too early for breakfast but did have lunch in the bar area which was super! and dinner later on that evening at the buffet. Now what was neat about that is that the tables for one have a small t.v. on the wall with a set of headphones so you can sit there and watch the telly if you so choose. Food was fine at the buffet with lots to choose from - great salads.

There is free wifi on the lobby floor, and a lovely terrace outside the bar area that you can sit out on as well. They als had a really nice gym for those who use them.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ICanTravelPanama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwardHobson, Director of Sales at Novotel London West, responded to this review, 11 June 2013
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 June 2013

We stayed at the Novotel in Hammersmith for one night with two children. Having lived in the area for many years we knew the location was ideal. The hotel is only a few minutes walk away from an underground and bus network and Heathrow can be reached in 30 minutes, as can most parts of central London.

Our room was booked via a booking site at a very reasonable rate and we were extremely happy with our room. While it was compact for four of us, and the two children were tight on the sofa bed, the room and bathroom were well laid out, clean and comfortable. We opted for a room only rate as we knew we could get breakfast nearby in numerous cafes.

The hotel is busy and seems to be popular for stopovers by flight crews and tourists from Heathrow. Despite it being so busy, we found the staff to be helpful and a request for extra towels was dealt with quickly with no fuss.

Room Tip: Ask for a room facing east so that you can see London's taller landmarks in the distance.
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrogTF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwardHobson, Director of Sales at Novotel London West, responded to this review, 6 June 2013
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hk
Level 1 Contributor
1 review
Reviewed 3 June 2013

good location, just a 5-minute walk
excellent neighbourhood with great restaurants, supermarkets and lots more
great breakfast buffet though the choices of food never changes
spacious tidy and modern room
nice staff
overall a very enjoyable experience

Room Tip: request a room nearer to the lift
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karis0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwardHobson, Director of Sales at Novotel London West, responded to this review, 6 June 2013
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
81 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 3 June 2013

This is a very substantial well placed hotel with easy access to the m4 m25 corridor. My room was modern, clean and comfortable. The staff were very helpful and the ground floor reception smooths access in and out. There are actually two receptions on the first and ground floor I assume because of the size, scale and magnitude of the premises.
My highlight was the food which was out of this world. I had huge pieces of lamb and a choice of virtually anything to go with it. I followed it up with a cheese board and some fudge brownies.
Breakfast I choose a Singapore dish of noodles and a fried egg on top.
You have to go there if only for the food.
It clearly caters for every Nationality and was busy with tourists from East and West.
Top marks fron me. It was a business trip and Pre paid so can't comment on price . Whatever it was it was worth it!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rogerCaymanIslands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwardHobson, Director of Sales at Novotel London West, responded to this review, 6 June 2013
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 June 2013

Price was fair, room a good size, nespresso coffee in executive room.
No free wifi, air conditioning that does not work ( room far too hot), walls quite thin ( could hear neighbours getting in at 1 am).

I was on a reduced rate on business; would have been extremely disappointed if I had been on the full rate.

Stayed June 2013
Helpful?
Thank eureka100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review, 2 July 2013
Dear Guest,

Thank you for taking the time to write a review following your stay at Novotel London West.

We are sorry to hear your stay did not fully meet your expectations, and appreciate your feedback as this is our best resource for improving guest services.

I am delighted to inform you that Wifi is now complimentary in our hotel (up to a certain speed). A premium high speed connection can also be purchased if required (for Skype, conference calls...).

We hope that you would give us another chance to meet your expectations next time and provide you with a wonderful experience.

Kind regards,

Emilie Sibourg
Guest Relations Manager
Novotel London West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London West

Property: Novotel London West
Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#292 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel

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