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“Great stay and friendly reception staff” 5 of 5 bubbles
Review of Novotel London West

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Novotel London West
Ranked #397 of 1,086 Hotels in London
Cambridge, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great stay and friendly reception staff”
5 of 5 bubbles Reviewed 30 May 2014

Our son enjoyed speaking and showing off his Italian and French to the girls on reception lol. Breakfast was great in the morning the breakfast crew were very, very good and we ate like Kings. Some reviews on here are so picky? Aren't people awful? Would go back again for sure. Luckily hotels are now aware of people posting reviews over the silliest of things and always out to get staff.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review, 6 June 2014
Dear Guest,

Thank you very much for taking the time to feedback your stay at the Novotel London West.

I personally practiced some French with your son and I was amazed by his languages skills. It is also a pleasure to read that you enjoyed your stay with us and that all our staff were assisting you.

I am delighted to read you will be returning to stay with us in the future and that you were not deterred by other comments made by past guests.

Kind regards,

Audrey Sablery
Guest Relations Manager
Novotel London West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,479 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (324)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, Kentucky
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 29 May 2014

Terrible leisure facilities.
Parking extortionate when told originally there was free parking. Unhelpful staff. Small room (suprrior room), far too small for a family of four. Air conditioning broken and blood stained towel left in the room.

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank zali1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review, 6 June 2014
Dear Guest,

Thank you for reviewing your stay at the Novotel London West.

I am sorry to read that your stay was not up to your expectations and according to your experience not as advertised.

Please feel free to contact me directly should you wish to visit us again as I would be happy to ensure that you are well looked after.

Kind regards,

Audrey Sablery
Guest Relations Manager
Novotel London West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed 28 May 2014

Stayed here for 3 nights and i must say we will not be returning nor using Novotel ever again. The rooms look tired and in need of urgent refurbishment. The toilet flush was not working properly and we had a proper Chinese water torture going on during the night. The air con was just blowing hot air. Reported it to the reception and it got fixed. But the electricity kept cutting off in the middle of the night. This made the whole experience hard to enjoy. Dirty carpet in the room but the sheets were clean, the beds were squeaky and with a slight toss and turn everybody was up. Upon checking out i was asked how our stay was and i told the receptionist what went on. She apologised and did not charge me for the small bottle of water we had from the mini bar in our room.great. Problem solved!

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Pete J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review, 6 June 2014
Dear Pete,

Thank you for taking the time to share your feedback with us.

I am truly sorry that you experience did not live up to your expectations as we strive to provide exceptional customer service to all our guests.

Should you wish to return to our hotel, please feel free to contact me directly and I will personally do my best to ensure your stay to be the most comfortable.

Kind regards,

Audrey Sablery
Guest Relations Manager
Novotel London West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 May 2014

We had a warm welcome, the children loved the Reception area with the revolving doors and spinning chairs and the breakfast was excellent. The room was fine - a little small for 4- and we were very happy with our special night away!

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review, 6 June 2014
Dear Sarah,

Thank you for taking the time to review your stay with us on Trip Advisor.

I am happy to read that our hotel and service lived up to your expectations for a special night away.

We very much look forward to welcome you back on a future trip to London.

Kind regards,

Audrey Sablery
Guest Relations Manager
Novotel London West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

The staff were very friendly staff on check-in and made a fuss of my children with some free gifts. The room was clean and so was the bathroom. The breakfast was lovely and there was a wide variety of food on offer. Would stay here again.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank discodolly2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review, 6 June 2014
Dear Guest,

Thank you very much for your feedback after staying at the Novotel London West.

It is with pleasure that we receive your compliments towards our staff and I am glad to read that your children were well looked-after.

Your comments are very much appreciated and we look forward to welcoming you back for another great experience with us.

Kind regards,

Audrey Sablery
Guest Relations Manager
Novotel London West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 May 2014

Easy hotel to find, easy parking and check-in. Lacks drawer space in the room but otherwise good. Free WiFi. We only stayed 2 nights but room was not cleaned while there. Good close proximity to Hammersmith Apollo.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AngelaBatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review, 6 June 2014
Dear Angela,

Thank you very much for taking the time to review your stay at the Novotel London West.

I am delighted to read that you enjoyed our stay with us and appreciated our location.

I hope that we will have the opportunity to welcome you back in the near future.

Kind regards,

Audrey Sablery
Guest Relations Manager
Novotel London West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London West

Property: Novotel London West
Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#281 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
Reservation Options:
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel

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