I checked in to the hotel and found the pillows provided to be very lumpy and uncomfortable . I phoned housekeeping to request a feather pillow . I was informed by a very rude woman that there were pillows in the room. Yes I can see them ,but they are very uncomfortable and I would like a feather pillow please . No you must use the pillows we have provided "click "
On to general impressions of the room . The mattress is horrible approx 3 in of foam thrown on top of the bed also very uncomfortable . The bathtub has a folding glass door designed to stop the water from flooding the floor. Well it fails miserably it is impossible to have a shower and not put water all over the floor.
The carpets in the room and passageways also are in dire need of cleaning
The location is good but as a hotel dr choice it wouldn't be my first choice
- Official Description (provided by the hotel):
- Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more less
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- Also Known As:
- Novotel London West Hotel London
- Accor London West
- London Novotel