Stayed here for a romantic few days in Decemeber. From arrival to departure all the staff were friendly, helpful and personal, sorting out anything we asked for. The room was lovely, we asked for the open plan bathroom/bedroom although it may not be to everyone's taste! Chinatown on your doorstep and a short walk from Piccadilly and lots of the main theatres. Breakfast was lovely and so were the cocktails in the bar - although book if you want to get a table there on a weekend evening.
The only negative was the slight noise made by the fan next door; we were told this on arrival and also that it was being looked into,it didn't affect us very much anyway! Will definitely look to stay here again.
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