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“Lovely hotel in a great location” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel London -Tower of London

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DoubleTree by Hilton Hotel London -Tower of London
Ranked #223 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersGold level
St Helens, England
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Lovely hotel in a great location”
4 of 5 bubbles Reviewed 29 January 2013

I picked this hotel as the price and area where right and the reviews were very good. The Hotel is located just a few minutes away from the Tower Hill tube station, Tower of London, Tower Bridge and Tower bridge pier for the boats.
The hotel is very impressive inside with a large glass ceiling above the lobby bar and and a large reception area. At check-in you are given a warm chocolate cookie (a tin of which you can purchase, i noticed), however it would have been better if we had been given this after we had checked in as by the time we had finished all the details and got to our room for a well earned cuppa, the cookie was just about warm. It was lovely none the less.
Our room was located on the 5th floor and was at the back of the hotel with a floor to ceiling window overlooking a lovely little pub and looking upwards towards a new skyscraper in the process of being built. A view of the Tower would have been nicer but this was not unpleasant as I believe that some of the rooms may have only had an internal window overlooking the bar's glass roof. The room was a good size and the bathroom was immaculate with a walk in shower, toilet and sink and plenty of towels. The bed was nice with plenty of pillows although it was quite low down. The only disappointment, as with most city hotels, is that there are never enough drawers to put your things away, especially as we were staying for 4 nights. I would be a good idea to have portable drawers which could be put into rooms were people are staying for more than a couple of nights (take note city hotels). The room was very warm on arrival and the climate control was a little strange and the room always seemed on the warm side no matter how low I put the temperature, The TV was an Air Mac I think they are called, basically an Apple Mac TV which is also a computer and goodness knows what else, the handset resembles a I-pod nano which is a novelty however there were very few instructions on how to use or to alter the brightness on the TV which was very dark and we had to get the maintenance in to sort it. Turns out you have to go to the computer mode and do it that way, of course you do.

They have a gym which is small but not bad, it has towel for use and a water cooler, however there is no pool in the hotel. There is a rooftop bar which unfortunately I did not get the chance to visit although the price list was quite high. The breakfast room was quite spacious with plenty of choice for both continental or full breakfast although we did have to ask to some more hot water for our tea as it was only just warm on the first morning. There are free papers available at the entrance to the breakfast room however most people seem to have a tablet beside them these days.

I would highly recommend this hotel for anyone, business or pleasure primarily for it's location. Hope you think it is as good as we did.

Room Tip: Try and get an outside room on a high floor so you get a good view.
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  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Janet66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (854)
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English first
London, United Kingdom
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 28 January 2013

I booked a fantastic last minute deal to spend one night on the 10th floor in one of the hotel's executive rooms with my partner.
The room, which was extremely clean, had some spectacular views over London. The complimentary bar was a very good perk as was the Apple Mac PC in the room. In terms of decor, the room loses a few points with furniture that appeared to be quite cheap and very cold white washed walls that are already showing marks despite the hotel being very new.
We had breakfast included in the deal and it was absolutely delicious, of extremely good quality and had such a wide variety of foods that I can't believe any guest would be disappointed!
Another fantastic perk was the late check out option. We really got time to relax on the day of checkout which you don't tend to find happens when you need to be out of the room at the usual checkout times of 11am or 12am.
The whole stay was so relaxing too with staff knowing when to offer assistance and when to leave guests to their own devices.
We stayed at the weekend, and the city being considerably less busy during this time, this hotel proved to be a relaxing retreat! Would definitely stay here again.

Room Tip: Look out for online offers and the e upgrade option you get when you book direct online. Well worth...
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  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Minty2238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 28 January 2013

We stayed here to celebrate our recent engagement and were thoroughly impressed by the attention to detail and level of service we received. Upon check-in (at 11am) we were informed we could check into a standard room however we'd received a complimentary upgrade to an executive room which we could have at 3pm. We opted to go for the executive room and received our warm cookies (a nice touch) and placed our bags with the concierge.

We went back at 3pm to find our room with an exquisite view of the Shard. We also had complimentary minibar with a selection of spirits, a bottle of red wine, chocolates and a hand written note and poem from the staff! In addition we got late check-out (3pm) and inclusive breakfast!

The room was modern and the use of the iMac was fantastic as it meant I could watch on demand services. The internet was speedy too - d/l of 6Mbps I noticed.

On the Saturday we visited the Skybar - while although busy, the staff were very attentive and helped contribute to a relaxing atmosphere.

Overall they really made sure to treat us on a special occasion and I would recommend this hotel to anyone looking for a modern hotel in a tranquil location with good transport links.

Room Tip: We had a room on the front facing the river - anything above floor 9 will have good views of the tow...
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  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jackcoyle7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 January 2013

We were visiting our son in London, and really loved this hotel. The room was small, but had everything that you needed. Hotel staff were very helpful and welcoming. We did enjoy the Skybar and stayed in there for far too long, which was reflected on our hotel bill! It is definitely worth a look.

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Netherlands
Level Contributor
86 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 26 January 2013

Was back here after two years - when it was still the Mint Hotel.

At check in was still seen as return guest and was smooth with a treat as a gift.

Rooms are a bit bare but cover the essentials and sleep quality is high. The concept of an imac as computer and tv is intersting and I would appreciate as a tourist. However as the TV qualities are now perfect (slow changing channel speeds and small screen) and I dont need a pc when travelling on business this is not ideal .

Check in and out is efficient and polite - as is service on other areas when required.

  • Stayed December 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Esploratore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 January 2013

We stayed in a room on the 6th floor with an outside view, if we go back again I would request a room on a higher floor for the view. We arrived at 11am hoping to drop off our bags as check-in was not until 3pm, we were in our room for 11.30am, amazing service and friendly staff. Bed was one of the comfiest I have slept in. Heating was perfect and easy to control, though bathroom could have been slightly warmer. Used Apple Mac to check-in for our return flight and printed boarding cards were complimentary, thank you. Hotel would have been given an excellent marking but our breakfast on both days was cold.

  • Stayed January 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Patricia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarleton, United Kingdom
Level Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 26 January 2013

My wife recently stayed at the hotel on business and loved the hotel, she found the staff helpful and the rooms large and comfortable. The sky lounge for cocktails had great views of the Tower of London, LondonBridge and The Shard.

Dinner was underneath in The Natural Kitchen and that was really handy and great food.

Great place for buisness which she would well recommend.

Stayed January 2013, travelled on business
Helpful?
Thank jid563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Property: DoubleTree by Hilton Hotel London -Tower of London
Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #223 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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