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“Excellent hotel”

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DoubleTree by Hilton Hotel London -Tower of London
Ranked #256 of 1,078 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed 29 December 2013

I had an excellent stay here over Christmas 2013. Rooms were clean, all staff were friendly and efficient, and breakfast was excellent (if a little slow on 26th due to the chef having a hangover apparently). Lunch in the Sky lounge on the 26th was disappointing and if it hadn't been the Christmas break, would probably asked for most to be re-prepared (stale bread is not a good taste in a cheese sandwich). But overall, an excellent short stay.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 30 December 2013

Dear Guest

Thank you for your feedback on trip advisor and for giving us a perfect 5/5 for your experience overall, we really appreciate it!

Naturally though I had been a little concerned after reading some of your comments, and therefore if you do have any time to contact me, I would welcome an opportunity to discuss this further so we can understand what may have happened. I can be contacted on +44 (0)207 709 1000, and if you ask for Amy in the Executive Office, my colleagues will direct your call to my line. Thank you!

Thank you for your review and we hope to welcome you back to our hotel in the future.

With kind regards
Amy

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3,334 - 3,340 of 6,008 reviews

Reviewed 28 December 2013 via mobile

We checked in last 21and 22dec2013 for a business trip.i was surprised because of hospitality and accomodating staff of this hotel! Very clean and big rooms ! Nice to stay and feel comfort! My compliments !

Thank eveamorin5
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 30 December 2013

Dear Guest

Thank you for your comments and for choosing to stay at the DoubleTree Tower of London for this recent business trip! It is great to hear you were impressed by our facilities and the friendliness of our staff (thank you) and I hope this means we are able to welcome you back again in the not too distant future.

In the meantime if our team and I can be of any further assistance please do not hesitate to contact me.

Warmest regards
Amy

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Reviewed 28 December 2013

Second stay at the Doubletree Tower Bridge. First stayed here in February 2013, great room then, great room last night. Excellent check in with Jorge who was very friendly, very efficient and handed me my complimentary warm cookie with more to come if I wanted, who wouldn't ?!

Had room 1015 which was on the Executive Floor, beautifully clean and well appointed, my only gripe ? Those wretched Apple TV's, they are so complicated, tried unsuccessfully for 30 minutes to load a DVD, tho the manual said "please be patient - this can take up to 25 seconds to load" - yeah right, I gave up in the end and went to bed lol. Please Hilton, get shot of Apple !

Check out early this morning was again, very efficient and ultra friendly from Lorca, I shall be returning to this great hotel, great location and great staff.

Room Tip: All rooms are excellent, try to get a room with a view of Tower Bridge
See more room tips
  • Stayed: December 2013, travelled solo
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Thank Rich A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 30 December 2013

Dear 'Rich A'

It is fantastic to hear you had chosen to return to the DoubleTree Tower of London after your stay with us in February (thank you!), and to see you were particularly impressed by certain members of our team is very pleasing indeed. We have informed our Reception Managers accordingly so we can recognise these individuals for doing a great job!

We're really sorry however that you were somewhat disappointed with the iMac in your room. We have provided new user instructions for our iMacs, however your comments will be taken on board, and we hope this wouldn't deter you from coming back again in the future.

Once again thank you for taking the time to share your experience on trip advisor and please let our team and I know if there is anything we can help you with!

Kindest regards
Amy

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Reviewed 27 December 2013

This is a beautiful hotel in a good location. The staff are all very friendly through our stay included hot cookies on arrival. . The standard queen room was excellent and very clean. We eat up in the sky lounge with views over the Tower of London and London Bridge. The food was excellent. If you want to stay in a hotel with Iconic views of the London sky line then this is it. I would recommend this hotel. The tube station is only five minutes walk away as well.

  • Stayed: October 2013, travelled as a couple
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Thank Kevin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 2 January 2014

Dear 'Kevin N'

Thanks for your very kind review and for taking the time to explore the hotel's facilities, namely the Skylounge! Thank you for specifically mentioning you had thought the food in Skylounge to be excellent, and your room had been cleaned to a high standard (our housekeepers do a marvellous job).

May 2014 bring us gorgeous weather to our City so our guests and visitors have every opportunity possible to enjoy the views from the Terrace!!

If we can ever be of assistance in the future please let us know.

Kind regards,
Amy

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Reviewed 27 December 2013

This is a great little hotel, particularly because I only paid £115 per night and stayed for 3 nights. It is right next to the Tower of London and Tower Bridge and very handy for the tube. The rooftop bar is amazing and would be lovely to sit out in the summer with great views over Tower bridge and of the Shard and Gherkin. Only problem at weekends is that not of the pubs close to the hotel are open because it is in the city of London and is more popular with workers. Also I was disappointed that I didn't get Hilton Honours points. I'm not sure why but maybe because the rate was cheap, I wasn't eligible.

Stayed: November 2013, travelled with family
Thank Kelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 30 December 2013

Dear 'Kelly A'

Thank you for your feedback from this stay in November, and it’s great to hear that you're already thinking of coming back to Skylounge to take in the sun's rays in the summer!! It’s a great spot to enjoy the fine weather that's for sure!

By all means please do not hesitate to contact me regarding the issue of receiving Hhonors points from this stay and I would be happy to look into this and to help explain why this was the case. I'm sorry for any disappointment this had caused and we are delighted you have decided to join our Hhonors rewards program.

We hope to welcome you back to the DoubleTree Tower of London and our family of hotels soon,

Kindest regards
Amy

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Reviewed 22 December 2013

I was welcomed by friendly staff, a choc chip cookie and a bottle of red wine in my room. The rooms were neat, clean and comfortable.
Positives:
- Warm welcome,
- Friendly service,
- Bottles of water are placed in your room each day as well as biscuits,
- Comfortable bed

Negatives:
- The room service food from the bar is not good,
- The cupboards to hand your clothing is in an awkward corner in the room (small as well),
- Heater is too loud,
- Bathroom door is not able to stay open and closes itself each time,
- The soap dispensers in the shower & bathroom do not work well and is frustrating to use when wanting to wash hands/shower.
- Rooms are a bit dull where there is not enough lighting available,
- Internet connection is bad, this did not help when having to work from the room and for calling home via skype.

  • Stayed: December 2013, travelled on business
    • Value
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Thank saffachapter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 2 January 2014

Dear Reviewer,

Thank you for going into detail, about what had been positive and what we could have improved on during your stay in December.

We do very much appreciate being given specific feedback, on what areas of the hotel stop any of our guest's experience from being great, to being perfect, and we will ensure your comments are taken on board.

I apologise you had been effected by a lack of internet connection in your room and if you had chosen not to report this to us, I'm very sorry for how this will have effected being able to connect with your loved ones.

If you do ever know of a time you will be returning, please may I ask for you to contact me directly, as I would welcome an opportunity to assist with your reservation and ensure any return stay is not marred by the same issues.

Thank you again for your feedback and we wish you a very happy New Year.

Kindest regards
Amy

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Reviewed 21 December 2013 via mobile

Stayed in this hotel a few weeks back for my girlfriends birthday. Got a great rate of £115 on a Friday night in December. The room was lovely. You even had your own Apple Mac! We stayed in a standard queen room and although a touch on the small side it had everything you needed from complementary water to an ironing board. As I said earlier, it was my girlfriends birthday and guest relations gave us a lovely happy birthday plate with chocolates and a card. Nice touch! The sky bar was great! Unfortunately there is some building work going on next to the hotel but the view over tower bridge and the shard was stunning. Drinks were on the pricey side but for a hilton in Central London it was to be expected. On the night out I lost my wallet and the guest relations manager Lee Mills kindly gave me and my girlfriend a glass of champagne to cheer us up and for her 30th. The tube station is a 2 minute walk as was the Tower of London. Over all this is a fantastic hotel with great staff who were very helpful from start to finish. I would happily recommend to all my friends and family.

Stayed: December 2013, travelled as a couple
Thank Petehowarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #256 of 1,078 Hotels in London
Price Range: £103 - £371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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