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“Could be better” 3 of 5 bubbles
Review of DoubleTree by Hilton Hotel London -Tower of London

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DoubleTree by Hilton Hotel London -Tower of London
Ranked #223 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersGold level
lake worth, United States
1 review
“Could be better”
3 of 5 bubbles Reviewed 2 January 2014

Upon arrival we were entitled to upgrades if available,this was not address by staff and not until after I came back from the room having to complain about a.c./heat not working did I receive attention. The rooms are very small and dark,if you are in for 1 or 2 nites o.k. any more and there is not room for your clothes. Had a good $ includ. breakfast buffet

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (854)
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English first
Birmingham, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

Our experience at this hotel was great from start to finish. We did only stay for one night but still. We managed to get a reduced rate room which was a bonus to start off with. We arrived at the hotel approximately 3 hours before we were allowed to check-in but this was not a problem and we were able to check in early. We have stayed at a DoubleTree before so knew what to expect, although the free cookie upon checking in was a welcome treat! The hotel is very modern and in a great location - no more than a 2 minute walk around the corner to Tower Hill tube station and only a short walk to the Tower of London, Tower Bridge, St Katharine's Dock, the Shard and the Monument. The room itself was modern, well furnished and had a queen size bed. Not the biggest room in the world but this is London. The only other niggle would be that there wasn't a bath. But that's only a small issue. The staff were very friendly and just as helpful; they were able to extend our check out time by 2 hours to 2pm, free of charge, meaning we were able to make the most of our time in London. Overall, would highly recommend this hotel.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank will_green05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
5 of 5 bubbles Reviewed 2 January 2014

This hotel was fabulous, given that our room was right above a train station it was silent and the roof bar at night was a lovely setting to enjoy a splended cocktail. Only dissapointment is that we did get disturped twice in the morning by housekeeping once at 8 am the second time at 10 ish, both times before we had fully accepted the morning and where not out of bed!

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Madeleine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poznan, Poland
Level Contributor
161 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

We stayed 2 nights in the DoubleTree. Great Location, 2min walk from Tower Hill Underground (District and Circle Line) & Tower Gateway (DLR) - fantastic service throughout the entire time. We got our room already at 9am. Hotel very clean, very helpful staff. We had an executive room on the 9th floor with a great view, rooms for London Hotel proportions spacious. Not spend to much time in the room and therefore even not tried the iMac entertainment system. Breakfast at executive breakfast area ok but nothing special. Overall a great hotel for everyone who likes to receive great service anytime.

Room Tip: Executive room on the 9th floor with view on "The Shard" and Thames River or Tower Bridge
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 1 January 2014

Excellent location and well greeted on arrival. Stayed New Years eve but there were plenty of staff to assist. All staff were attentive, friendly and welcoming. I booked this hotel on the morning of New Year's Eve at the last minute and chose a queen guest room. On arrival, we were told that we had a twin room, however the mistake was rectified instantly. We were given warm free cookies too which was very tasty and a nice gesture.

The hotel entrance is modern and staff are helpful and willing to assist at all times. The room itself was extremely clean and spacious, as you would expect. The view wasn't terribly great but didn't really bother us as we weren't going to be in the room much.
The bathroom was clean (few slight wear and tear marks but nothing bad) and provided shampoo, and other toiletries. The bed was meant to be a queen or king however I am pretty sure it was a large double at the most, and very high up!

The room had a desk and chair, table and chair, ironing board and iron, safe, hair dryer, fridge, wardrobe and hangers, Apple TV and computer! Free wifi however I didn't use this, luggage stand, free water and magazine.
5* room without a doubt.

Breakfast was not included and £15 per person (if you got a voucher from reception otherwise £21 if you turned up) which we decided to skip.

We received an envelope to put the room keys in under the door and post these in the easy checkout box which was extremely helpful considering the queues as you can imagine on New Year's Day.

I would rate this hotel highly and recommend it to anyone. The location is central however tucked away slightly, but if you are after quality and location without the views then this is perfect.
I can't really fault this In any way... Maybe the price of the breakfast, however we chose not to add this on booking so maybe would have been cheaper in advance.
Our room was also cancelable up until 4pm on the day which is great.
We were only in London for 14 hours so hardly at the hotel, however on our experience, we would definitely visit again and definitely recommend. Thanks for making New Year's Eve that much better.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gadoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

Myself and my 12 year old son had a fantastic 2 nights here.. brilliant location.. lovely friendly staff.. loads of free yummy cookies! Great views, delicious breakfast.. all you could ever ask for!! I will be back!!

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank zulujock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, 2 January 2014
Dear Guest,

Thank you for sharing your feedback on trip advisor and for choosing the DoubleTree Tower of London for this special getaway with your son. I hope you were able to enjoy your fair share of cookies (our Reception desk can take requests!!) and thank you for saying you had liked our location and our team were all friendly and welcoming which is always fantastic to hear.

I'm delighted you will plan to visit us again in the future (thank you) and if there is anything we can do to help make this return stay even more enjoyable, please contact us anytime.

Happy New Year from all of our team,

Kind regards
Amy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 30 December 2013

We had a horrendous trip into London but it was made better by the warm friendly welcome we got at the hotel (and the warm cookie :-)). The reception area was very grand and check in was quick and easy!

The sky bar is great and the drinks are not too badly priced. We will certainly stay again!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoundWorldin246days
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, 2 January 2014
Dear Reviewer,

Thank you for your comments following this stay in November, and I'm sorry to hear you had a not so great journey into London. To know we had made a difference in terms of offering you a warm welcome when you had arrived, is fantastic to know, and I want to thank you for your praise of our team. We really appreciate it!

I'm thrilled you will be wanting to stay with us again and I hope your journey next time around is a little more comfortable!

Until then, have a happy and prosperous 2014,

Kindest regards
Amy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Property: DoubleTree by Hilton Hotel London -Tower of London
Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #223 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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