Following a mix-up over rooms when checking in, I spoke to Guest Relations Manager Giota who sorted the problem immediately, gave us complimentary drinks and snacks and ensured everything was in order each time she saw us. I would return just for her helpfulness and her smile. The sky bar which serves food outside, weather permitting, has great views of The Tower, The Shard and Tower Bridge. The food in the City Restaurant was very average. There were only 4 tables occupied but they forgot our pudding course and had to be reminded. Beware that there is a 12.5 % service charge added to all bills for food and drink. My partner suffers from claustrophobia and cannot travel in elevators but the solitary staircase is difficult to find.
- Official Description (provided by the hotel):
- At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more less
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