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DoubleTree by Hilton Hotel London -Tower of London
Ranked #230 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersGold level
uk
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great stay”
Reviewed 24 April 2014

From the moment we arrived we were pleased we had picked this hotel. Warm welcome and warm cookies! Room wasnt ready so they put a call in to housekeeping to prioritise it, and took our mobile number so they could call when it was ready. We had an atrium suite which included access to the exec lounge which was great, from 5.30 to 8.30 every night they had complimentary wine and beer, with nibbles. Breakfast also served there in the morning which was a bit more relaxed than the main breakfast buffet. Suite was quite minimalist, which isnt really our taste but it was fine. Great facilities in the room, kettle, fridge with free minibar items, bathrobes. Great modern bathroom with seperate shower and plentiful high quality bath products. Around the corner from the tower of london and lots of great restaurants within 10 minutes walk. All in all a great hotel with some of the best customer service i have experienced at a hotel? Only slight let down was the bed was quite hard, which was surprising as hilton beds are usually heavenly!

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank anon71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, 25 April 2014
Dear Reviewer,

Thanks so much for all of the wonderful comments you have been able to share on trip advisor, I'm only sorry we didn't quite manage to exceed your expectations and gain a perfect 5/5 review. I'm hoping we are successful next time!

I do apologise you found your mattress on the hard side, if ever you wish to share your further comments about this or anything else please call us anytime.

Kind regards
Amy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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San Francisco, California
Level Contributor
93 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 24 April 2014

As the name makes clear, the hotel is very close to the tower of London. It's a great location for both tourists and business travelers (well, depending on where your meetings are), and it's a short walk to a tube station.

I only stayed one night, but had a good night's sleep in a well appointed, quiet room. The room looked like it had been renovated fairly recently.

I barely stayed long enough to take advantage of any services, but the staff encountered were all friendly and helpful. Check-in and check-out were very speedy and efficient, and the concierge provided helpful directions on how to walk to dinner.

The Doubletree is a reasonable value for the quality and location of the hotel. My actual preference is the Andaz (nicer hotel in my opinion and close to our offices), but it costs almost twice as much! As long as rates show such a disparity, I would be happy staying at the Doubletree again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cillierabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 24 April 2014

the room is very clean and simple, all that you need, however, the room is very dehydrating , i woke up three times because coughing at midnight and lips drying out, the receptionists were generally welcome ( when you checked in ), but when we asked for help later, you will be asked your room number first. Obviously, we treat customers depending on what type of room you can afford. and what I do not like their service is also they try to sell more service when u check in, so do not surprise when you find breakfast is not included after paying £130 for a simple room.

  • Stayed April 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jiachen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, 25 April 2014
Dear 'Jiachen C'

We're really sorry to hear of your dissatisfaction from this stay.

Please may I ask you to contact our hotel switchboard number (0207 709 1000) and ask for Amy in the Executive Office? I can then put you in touch with our Front of House Manager Ioana, who would welcome an opportunity to resolve your concerns and to personally apologise for any misunderstanding that has happened.

Thank you and once again we are sorry you had left our hotel feeling this way.

Kind regards
Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromsgrove, United Kingdom
2 reviews
Reviewed 23 April 2014

After choosing to stay at this hotel earlier in the year for pleasure it seem a shame not to stay again for business when the costs are equal to budget hotels in the vicinity. The hotel is immaculate, staff are accommodating, the rooms are fabulous and then there is the best bar/view in London for a relaxing beer. We have booked again to stay for a wedding in June, toughly recommended.

  • Stayed April 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank jarobson1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tower Hill, London, United Kingdom
1 review
Reviewed 23 April 2014

DoubleTree Hilton Hotel was worth every penny. The staff was helpful, hotel was up to date with the latest technology. The room was clean with breath-taking views. To top it all, The Sky Longue was amazing.

  • Stayed April 2014, travelled with friends
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dhara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Forest
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 April 2014

Didn't stay at the hotel (colleagues did and their feedback was good), but had a drink with them at the 12th floor Skybar, and WOW, what an amazing view of the Tower of London, O2, Tower Bridge.

The drinks were slightly pricey, but it is all worth it for the view. Busy bar, slightly noisy due to wooden floors, but overall a great atmosphere, and can't wait to go back.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank covrich123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

So - London hotels are all impersonal and 'functional' - NOT. Amazingly for the size of hotel the Double Tree managed to be personable, friendly and helpful. Room and hotel quality was excellent and a particular mention for front of house staff - Paggy and Iqbal - Brilliant!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank andrewyoung2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Property: DoubleTree by Hilton Hotel London -Tower of London
Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #230 of 1,063 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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