From the moment we arrived we were pleased we had picked this hotel. Warm welcome and warm cookies! Room wasnt ready so they put a call in to housekeeping to prioritise it, and took our mobile number so they could call when it was ready. We had an atrium suite which included access to the exec lounge which was great, from 5.30 to 8.30 every night they had complimentary wine and beer, with nibbles. Breakfast also served there in the morning which was a bit more relaxed than the main breakfast buffet. Suite was quite minimalist, which isnt really our taste but it was fine. Great facilities in the room, kettle, fridge with free minibar items, bathrobes. Great modern bathroom with seperate shower and plentiful high quality bath products. Around the corner from the tower of london and lots of great restaurants within 10 minutes walk. All in all a great hotel with some of the best customer service i have experienced at a hotel? Only slight let down was the bed was quite hard, which was surprising as hilton beds are usually heavenly!
- Official Description (provided by the hotel):
- At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more less
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