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“Good location and service with pleasant extras”

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DoubleTree by Hilton Hotel London -Tower of London
Ranked #234 of 1,067 Hotels in London
Certificate of Excellence
GreenLeadersGold level
England
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good location and service with pleasant extras”
Reviewed 6 May 2014

This hotel is located only a minute or 2 from the tube station (in zone 1), it was clean, with friendly and efficient service. Upon arrival, we were given warm cookies and able to check into our room immediately, in spite of being there 5 hours ahead of the normal arrival time.

We opted for room only, as I only eat a small amount for breakfast. There are lots of cafe chains nearby- eat, pret a manger, etc. More difficult to find somewhere open for breakfast on a Sunday, but after a 5 minute search, found a starbucks. Just 2 mins from the hotel is what seems to be an independent cafe called 'The Kitchen', which serves full English Breakfast for c£7 before 11am.

We made use of the Mac in the room, especially for finding good restaurants open on a Sunday (there are plenty, but we were looking for something specific), and also had a drink in the roof top bar, with its excellent view of tower bridge.

For anyone looking for a good base in London, I'd recommend this hotel, unless you're after a small, personal hotel with its own character.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Doppodomani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Belfast, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 May 2014 via mobile

This is easily one of the best hotels I've stayed at in London. Not really a budget option but perfect for couples or a business stay. 2 mins walk to the tube station, Natural Kitchen restaurant is outstanding, as is the Sky Lounge on the top floor. Really great hotel.

Stayed February 2014, travelled as a couple
Helpful?
Thank paul_mcnally_design
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2014

My partner & I stayed in this wonderful hotel last week, when we had our anniversary. Not only a beautiful beautiful hotel, with amazing deco & a wonderful atmosphere but also exceptional servise & great cocktails & dishes at the restaurant. The rooms are spacious & very clean. It definitely worths every penny & I highly recommend for couples as well as corporate meetings.The location is really convenient as it is based in the Westend.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JenS27811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

Large, clean and luxurious but very affordable especially in such a central location in London. Fantastic breakfast, lovely clean room with great amenities, quiet. Many events/launches on the go so we had our dinner in the lobby - but no complaints. We were looked after very well and the warm cookie on arrival is a lovely touch! Sky bar was very impressive!

  • Stayed May 2014, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank stephie_hermes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cork
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 May 2014 via mobile

Just stayed in this hotel for 3 nights. We booked through booking.com which in the weeks coming up to our trip worked out about £200 cheaper than booking directly with the hotel. The location is excellent it's right beside the Tower of London where there is a lovely walk down by the river and some nice restaurants. The hotel was very clean and the rooms were everything you needed including an Apple iMac complete with built in television! We had an early arrival due to the time of our flight so we emailed ahead to see if we could get an early check in and the room was ready when we got there which was perfect. There is a roof top bar which has a lovely view over London but it's very expensive - 2 bottles of beer £14. The tube station of tower hill is a 1 min walk from the hotel so very well connected to the rest of London.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank okeeneye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, 6 May 2014
Dear Guest,

Thank you for your review after your recent stay at DoubleTree Tower of London. I'm thrilled you liked our location which meant you could enjoy London by foot and explore the many restaurants, bars and other attractions near to us! I'm only sorry we didn't quite manage to 'tick all the boxes' to receive a perfect 5 out of 5 review and I hope we will get the chance to welcome you back and improve on this last stay.

Thank you again for your comments,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 May 2014 via mobile

The location of the hotel is great with easy access to public transport and points of interest. There are lots of decent bars and restaurants nearby too!
The hotel staff are very friendly and go out of their way to meet your needs- the cookie on arrival was lovely!
The main frustration was the fact that the wifi rarely worked and the price of everything... although when in London I guess this is to be expected. The drinks in the sky lounge are SO expensive!
We will definitely return when we visit London again.

Stayed May 2014, travelled as a couple
Helpful?
Thank DMitchell2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, 6 May 2014
Dear 'DMitchell2012'

Thank you for saying you will be back, we really appreciate it & are delighted you will look to return! I really apologise however that you had been affected by recent issues with our Wi-Fi, which have been rectified and we working to ensure this cannot happen again.

We do feel our prices in Sky Lounge are in line with other similar rooftop venues and I hope this wouldn't stop you coming to Sky Lounge in the future.

If we can help you with anything in the meantime do let us know,

Kindest regards
Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leigh-on Sea, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 May 2014

This was our second stay at this hotel and once again we were greeted with a wonderful warm cookie this time unfortunatly we could not get an upgrade which was slightly dissapointing, however the view from our room made up for that we were on the 10th floor with a perfect veiw of the tower of london and tower bridge. The room we stayed in was the executive room it was a wonderful room apart fom the slightly stained tiles in shower cubicle and rust under shower/handwash holders. We had room service on both nights the food as always was amazing although it did take us a while to get hold of room service on the second night.Breakfast was much better this time much more relaxed and lovely choices of food. i would highly recommed this hotel and look forward to returning in the near future

Room Tip: request a higher floor
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trudy015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, 6 May 2014
Dear 'Trudy015'

Welcome back! Thank you for choosing to return to DoubleTree Tower of London for your trip to London. Our departments will be made aware of your specific comments such as the tiles in your shower and the difficulties you'd experienced in contacting Room Service and I apologise for any inconvenience this had caused. Thank you for mentioning we had been able to allocate a room with a view (there are very few rooms that would offer a view like this, so that is great), and for saying you would recommend us. Thank you!

We look forward to welcoming you back very soon and do let us know if our team can help you with anything in the meantime.

Warm regards,
Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Property: DoubleTree by Hilton Hotel London -Tower of London
Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #234 of 1,067 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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