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“Hilton Doubletree, Tower of London”

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DoubleTree by Hilton Hotel London -Tower of London
Ranked #253 of 1,075 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed 19 June 2014

Why stay anywhere else? You've seen the rest, now stay at the best. Superb service, good food, clean comfortable bedrooms, what more can you want. This has to be the best hotel I have ever stayed in London, and I have stayed in more than a few over the last 40 years.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 20 June 2014

Dear 'Martin S'

Wow, what fantastic compliments you have given us! Thank you so much, it is a real honour to hear that you consider us as one of the best hotels you've stayed in. We couldn't be happier.

If ever we can be of assistance please reach out to us.

We hope to welcome you back soon!

Amy

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2,864 - 2,870 of 5,886 reviews

Reviewed 18 June 2014

arrived sat 14th june late lunchtime......pulled up to car park and pressed buzzer.....was told do drive back to hotel front and get pass off concierge ( inconvenience)....I see concierge to be told that car park is full ( why not inform me via the buzzer at car park????)......however he was helpful in directing me to a free parking area ( at weekends) around the side of hotel...fair play.
I checked in and was upgraded to a exec room on the 10th floor as this is due to Hilton honors status (diamond member).....this was appreciated and room was spotless and bed comfy...mini bar was empty but that's fine by me and room was on the small side but this was just a one night stay so again no problem......we went for a wander around st katharines dock nearby, nice views billy!, and on our return to hotel we went to the exec lounge.....no afternoon tea here like full service Hiltons ......we returned to lounge in the eve and it was busy....nice atmosphere but it is a small lounge.......canapés - smoked sausage and spicy shrimps (no vegetarian option?).......we went out for dinner and returned around 1 am.......hotel was quiet and we slept very well due to the very comfy beds....I went to the hotel gym before breakfast for a run and it was clean and looked new....breakfast was good too, the granola is the best ive ever had!!! and the service was good too.......check out was swift as I used the express check out option.
CONCLUSION - I liked it here, I would probably stick with Hilton tower bridge in future as I like to take afternoon tea, however we did enjoy our stay here and would be happy to recommend .

  • Stayed: June 2014, travelled as a couple
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Thank wizla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 19 June 2014

Dear Guest,

Thank you for your review, I'm pleased to see there had been many positive take aways from your stay such as your room, the helpfulness of our staff and breakfast to name a few!

We hope you can reconsider returning when the opportunity arises...

Kindest regards
Amy

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Reviewed 17 June 2014

From even before we arrived the staff at the hotel could not have done more to make this part of our honeymoon a truly special experience. Before we arrived we received an email saying that we had been upgraded due to us celebrating our honeymoon. When we arrived I found that we had been given a room on the top floor, access to the executive lounge and a free English breakfast every morning. Just superb!
The lengths the staff went to help us was amazing and they were all friendly and very approachable. In addition to this the room and hotel are spotlessly clean and the rooms look smart with decor which suits the modern feel of the hotel. Quite honestly I do not have a bad word to say about this hotel and I would return in a heartbeat. Thanks to all the staff which made this truly special for us.

  • Stayed: June 2014, travelled as a couple
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1  Thank tommybanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 19 June 2014

Dear 'tommybanny'

First of all, you're welcome! I'm so delighted to hear how our team had ensured you could be 'wowed' from the word go, even before you had arrived at our hotel. Just fabulous!

If possible, I would like to understand who specifically from our team, had been assisting you. If you have any time, I would love to hear from you, where I will ensure these team members can receive special recognition for their efforts.

Thank you for sharing details of your experience, and congratulations, from all of our team we wish you both a lifetime of happiness!

Amy

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Reviewed 17 June 2014 via mobile

The double tree has a great bar on the 12th floor, the views of London stretch from canary wharf to tower bridge all the way along to the shard. Music is great, drinks are well made. It is pricey, but along with that comes exclusivity and quality. Great place to see London from.

Stayed: May 2014, travelled with friends
1  Thank Paulcurtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 20 June 2014

Dear 'Paulcurtis'

Thank you for your great comments about our beloved 12th floor bar the Skylounge! We think the views are great too :). Thank you for the lovely feedback, our team appreciate it!

Have a super weekend
Amy

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Reviewed 17 June 2014

Very nice hotel, very good service especially from the helpful "concierge" at the counter, who helped us change our trip to Wimbledon. Very nice breakfast, good service there too. Magnificent view from the Sky Lounge. Will gladly return.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank BirtheDenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 19 June 2014

Dear Guest,

Thank you for your review, I'm delighted our Guest Services team were able to offer you their assistance. That is great to hear that you will look to return to our hotel in the future (thank you). If there is anything we can assist you with in the meantime, please reach out to us anytime!

Kind regards
Amy

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Reviewed 16 June 2014

Great room, fairly simple and minimally decorated. Very comfy bed, nice bathroom facilities. Apple Mac TV and keyboard nice touch.
Bar area is light and airy, breakfast in the Sky Lounge was good too, amazing views. Good service, efficient and staff were pleasant and helpful.

  • Stayed: June 2014, travelled on business
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Thank VCA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 20 June 2014

Dear Reviewer,

Thank you for your feedback, I hope the style of our guest rooms would not deter you from visiting us again. We added new artwork to our guest rooms and corridors not too long ago, that focus on the local area. We appreciate certain styles can appeal more to others and we thank you for being honest.

Our team hope to welcome you back to our hotel in the not too distant future,

Warmest regards
Amy

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Reviewed 16 June 2014

We came back to the hotel for our wedding anniversary, we had a great four night stay in one of the suites which is great to relax in after visiting various attractions! Service is excellent in this hotel & staff are friendly & pleasant! Not too far away from transport links.

Stayed: June 2014, travelled as a couple
Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #253 of 1,075 Hotels in London
Price Range: £122 - £381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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