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“cannot wait to return”

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DoubleTree by Hilton Hotel London -Tower of London
Ranked #243 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed 25 June 2014

From the minute we arrive in this hotel everything was perfect for us. The facilities and staff are excellent and we will definitely be back. For a long weekend in London this hotel could not have done more to make our stay a wonderful one

  • Stayed: June 2014, travelled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Ingrid318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 27 June 2014

Dear 'Ingrid318'

Thank you so much for the wonderful comments, we're absolutely delighted to hear your stay could not have been more perfect!

We hope to have the opportunity of creating many more happy memories for you & your loved ones...

Warmest regards
Amy

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2,802 - 2,808 of 5,827 reviews

Reviewed 25 June 2014

Just disappointed in the room - internet connection did not work on the first day. No mini bar - needed to request same. The tv although a Apple Mac - too small and impractical. Whilst there one of the lifts was broken and it took at least 10 mins for one to arrive and then was too crowded.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Lucy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 27 June 2014

Dear 'Lucy O'

We're really sorry there had been aspects of your stay that had been disappointing. I am aware our Assistant Director of Sales Irene, has been in contact with you, and I hope this will mean we are able to welcome you back to our hotel for a better experience soon.

We would provide items for our mini bars on request and offer complimentary bottled water for each guest. I'm very sorry you had been unaware of our mini bar package service.

If Irene and I can assist you with anything further please do let us know.

With kind regards
Amy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

There will always be cheaper options than the Double Tree Hilton in London, but the every penny was worth it. The service throughout our stay was very friendly and helpful. The sky lounge on 12th floor offers great vistas of London and I recommend you upgrade your room to the exec package to get best value. This was a one night stay to celebrate our anniversary and we were not disappointed.

  • Stayed: June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We had two nights at this hotel for a London break and thoroughly enjoyed our stay. The hotel is well positioned near the Tower of London and Tower Bridge, easily accessible in a few minutes on foot from Tower Hill underground or Docklands Light Railway, and just off the number 15 bus from central London. It also offers some car parking spaces.

We particularly liked the light, modern feel of the hotel from the glass atrium reception to the fabulous roof top bar with views of the Tower of London, the Shard, the Gherkin etc: a great place to sip a mojito on a summer night.

We booked a standard room with an optional upgrade to executive and were pleased to get the upgrade on arrival. For an extra £30 a night this gives a bigger room on the higher floors, with bathrobes, large shower, table and chairs and floor to ceiling windows plus it includes breakfast and all-day access to the executive lounge. The lounge offers free coffee, tea and soft drinks all day and complimentary wine and nibbles from 5pm to 8pm: a nice extra.

The room was quiet and the bed comfortable and there was plenty of wardrobe space and cupboards, hair drier, iron, free mineral water, tea and coffee, plus a minibar. Complimentary Wi-Fi, air conditioning and an Apple iMac entertainment system complete the package.

Breakfast offered a choice of hot meals, pastries, cereals, fresh fruit, ham, cheese etc, all very good, which could be taken in the quiet of the executive lounge or in the busier restaurant.

We found this hotel very good value for money and a relaxing base for sightseeing, with a walk over Tower Bridge and by the Thames recommended. There are also boat trips from the pier and open-top tourist buses. St Katharine's Dock, with its lively mix of pubs and restaurants is very near as well.

Room Tip: Worth upgrading to the executive rooms with access to the executive lounge
  • Stayed: June 2014, travelled as a couple
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1  Thank skiingcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

I stayed at this hotel for both business and pleasure - I had a business trip which my husband joined me at the end of and we booked ourselves 2 extra nights so I wouldn't have to move all my things. So happy we did because the hotel is in a great area. You have the financial district around the corner (where my company's office was), Leadhall Market and the Tower of London both within less than a 5 minute walk, a tube station 1 minute down the street and you cannot beat the rooftop terrace. I wish I had had another night to spend up there - the view is beautiful. I also loved that they have Mac computers in all the rooms that double as the TV. Additional small thing but they give you warm cookies upon arrival which was such a nice touch. I also had some problems with my credit card and the staff were all very helpful with making sure to notify me ASAP when any packages arrived.. Looking forward to a return visit.

  • Stayed: October 2013, travelled on business
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Thank Kait M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We really enjoyed this location. Close to the financial district and the Tower of London castle.
The roof-top bar is a great place to chill after walking all day.
The executive club is convenient and always stocked with drinks and their delicious cookies.

  • Stayed: June 2014, travelled with family
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Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

i have stayed in this hotel before and have found it to be consistently high quality. the location is superb, just a short walk from tower bridge and tower of london. couple of minutes from tube and dlr. great for business or pleasure trips. really friendly and helpful staff and fantastic facilities. rates are quite reasonable for location also. all round great hotel

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Anthony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #243 of 1,072 Hotels in London
Price Range: £125 - £386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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