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“Nice rooms, hotel and bar for public not for guests”

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DoubleTree by Hilton Hotel London -Tower of London
Ranked #243 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed 23 July 2014

Nice hotel and staff and rooms, although they were a little average if anything and on a par to a Park Inn that I stayed at recently. Was really disappointed by going to the rooftop bar (partly why I booked this hotel), to find it frequented mainly by non-hotel guests and the music so loud that you could barely hear the barman to place an order - not that there was any space on either of the nights I was there. Would be nice if one of the attractions of the hotel for guests was actually able to be utilised by guests. But the Bavarian Bar around the corner was much more accommodating!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank NatalieW83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,722 - 2,728 of 5,827 reviews

Reviewed 22 July 2014

This hotel had a lovely lobby, and the room and bed were very comfortable. It is a very short walk to the Tower of London and other nearby sites. The roof bar was a perfect place to go and offered a magnificent view of everything nearby.

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank N0t4Us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

great location by tower bridge. close proximity to tower hill tube station. kept immaculately clean, rooms spacious, good climate control. staff very helpful. free wifi. great soundproofing in rooms - didn't hear a thing all night

fantastic hotel

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank leftfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 23 July 2014

Dear 'leftfoot'

Thank you for mentioning you thought our hotel sound proofing had been a stand out feature from your stay, I'm delighted this allowed you to relax and enjoy your room at the DoubleTree Tower of London.

Do let us know if ever we can be of assistance in the future. We hope to see you again soon!

Amy

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Reviewed 22 July 2014

I recently stayed for a long weekend at the DoubleTree Tower of London while tagging along on a business trip with my husband.

LOCATION: Steps away from the Tower Hill tube stop. Easy walk to Tower of London, Tower Bridge, and the Thames. There are pubs and restaurants in the area, all within walking distance. The neighborhood is very quiet compared to the West End.

ROOMS: Rooms are of course tiny and you have to pay more for a room with a view of the river and the bridge. The bath contains a shower stall, no bathtub. The amenities are good quality. Plenty of room on the vanity for toiletries. Our king bed was very comfortable and featured a "pillow bar" with various levels of fluffiness.

FOOD: We upgraded to the Executive Room and were able to visit the main floor lounge for breakfast, snacks and drinks. Breakfast was excellent, and they put out hot items and cold.

ENTERTAINMENT: Go to the rooftop "Sky Lounge" it features an amazing view. We had perfect weather and enjoying a stunning view of nighttime London.

STAFF: I found that the staff were attentive and professional. No issues during our stay. The concierge got us tickets to the play at the Globe Theatre (also very close)! Excellent!

In all I thought that the hotel was a great value. I normally book a flat for longer stays but I think the DoubleTree will be a top contender for hotel stays because of the location and walkability.

Room Tip: Upgrade to a bridge view!
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank MissBirdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 23 July 2014

Dear 'MissBirdy'

Thank you for your comments! It sounds like you made full use of your time at our hotel, and managed to see some of the sights of London which is great. I hope you enjoyed the Globe theatre, a fantastic thing to do, with such a great history!

We look forward to having you back as our guest in the near future.

Take care
Amy

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Reviewed 22 July 2014

2 minutes from Towerhill tube station on the District and Circle lines means very easy to get around London. Room was usual Hilton standard, clean, had all amenities but no minibar, just water. We checked in at 930am and skipped the huge check in queue by just collecting our key at 245pm. Staff were polite and helpful. The Skylounge was nice, it seemed a bit over run with non guests booking out tables which was a bit of a disappointment. Staff there were a bit hit and miss, either really nice or downright rude which again spoiled the experience there a bit.
Overall, would stay again and would recommend.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank bibyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Had a reservation for one night. When I arrived, the staff were struggling with a computer failure & there was a queue of people waiting to check in. Staff were apologetic, friendly, professional, & worked the queue with cookies and fruit juice.

The room was immaculate, a good size & the air conditioning worked beautifully.

The bed was firm and comfortable.

I had a great stay, & the location of this hotel is great for exploring London, without the overcrowded streets around Soho.

Room Tip: Request a quiet room, with views of the Tower of London if possible.
  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank roosterza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this reviewResponded 23 July 2014

Dear 'roosterza'

Thank you for your comments regarding our teams efforts during a wait at check in whilst we had experienced some issues with our system. I'm sorry this had happened, but I'm pleased this didn't negatively impact on your enjoyment of our hotel.

We look forward to welcoming you back before too long. Thank you for recommending us to others, we really appreciate it!

Amy

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Reviewed 21 July 2014

It's a nice enough and new enough hotel to a very good standard. We arrived and there was a queue like you see at a hostel. They gave us cookies whilst we waited but, poor start. Then have us the wrong door card so we had to go back downstairs so not great first impressions !

The hotel as a whole was nice though. Sky bar on the top floor with great views. Premium prices for the drinks though and the service from the Eastern European staff didn't reflect this. Some training issues required and it would be a top notch middle-end hotel though. A Dorchester it is not, but the prices were on par with premier inns which they could trump for quality easily.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RossminsterCase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #243 of 1,072 Hotels in London
Price Range: £125 - £386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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