We came up to London for a special treat and booked a hotel above our usual cheap and cheerful, but were disappointed in the size and appointments of the very bland room we had paid nearly £300 per night for. There were not even two comfortable chairs and the wardrobe was minute! However having expressed our disappointment, we were politely and speedily upgraded- two floors higher (more sky) but exactly the same size and fitments- the extra was admission to the Executive Lounge for drinks, snacks etc at no charge and free robes which surely ought to be available to everyone in any room these days. On the plus side, the bed was extremely comfortable, the air conditioning quiet and effective, and the room very quiet with no external noise, the shower was superb, and the location for us was perfect, while breakfast was excellent so the hotel is to be congratulated on getting right the basic bed and breakfast concept.. The Sky bar staff appear to be a surly bunch, rather preoccupied with themselves and most reception staff found it hard to smile a friendly greeting.
A very mixed bag then and the most easily remedied problem is - train the staff to smile at guests, and all else will appear better.
- Official Description (provided by the hotel):
- At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more less
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