Hotel is well located in modern district and well connected to the center. There is TESCO and shopping center near the DLR station in the neighborhood.
Furniture is stylish but old, they should change beds but generally room was clean.
Internet did not work in one of our rooms, in the other room it was very slow. There is kettle and tea/coffee set in the room. Cleaning and room service staff is very good.
The rest of staff, especially reception and manager are failure. We had to rebook this hotel and the final price according to the booking was cheaper. However, we were charged by the receptionist with more expensive price. We checked in late evening and we did not notice it. We paid cash. The next day we checked our booking and inquired the manager.
We saw the check in papers with the more expensive price he printed out and we paid the day before....and there was correction put by the receptionist handwritting that we paid cheaper price! This thief just took 30 GBP to his pocket!!! Manger said it will take some time to clarify it, but we will be reimbursed on the day of our check out.
Of course on the day of our check out nothing was clarified. The staff had heard it for the first time, there was no manager, just duty manager who said they cannot give back that money because he is not able to decide!
It is a disgrace for the 4* hotel!!!
My advice: check your bills in Britannia International twice and pay by card so at least you have proof!!!
- Official Description (provided by the hotel):
- Modern Hotel situated in Canary Wharf, London's popular Docklands area. Canary Wharf, Jubilee line underground station is a 5 minute walk away. DLR stations South Quay and Heron Quay are within 5 minutes walking distance. Enjoy the shopping and lively atmosphere of Canary Wharf. ... more less
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- Also Known As:
- Britannia International London
- Hotel Britannia International