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“A lovely hotel, a difficult location”

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Hyatt Regency London - The Churchill
Ranked #113 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 22 June 2014

We stayed here for two nights and were happily upgraded to a Club room, which offered a spacious room, though a view over a rather post-war commercial London. The breakfast each morning was delicious, and the service swift and attentive. As we were on our honeymoon, a welcome bottle of champagne and a tastefully appointed chocolate dessert were most appreciated!

While the hotel was a quick cab from Paddington where we arrived via the Heathrow Express, it was not in easy walking distance to many of the places we had hoped to go - we found nearby Oxford Street incredibly busy and difficult to navigate through the crowds, even on a weekday morning as we headed to the British museum. Due to its location away from St Paul's (where we attended a magnificent Evensong), we were unable to take advantage of the complimentary cocktail hour on the club floor. Upon return, we'll certainly chart out better paths through the area and take advantage of the lovely concierge services in the pristine lobby.

  • Stayed: July 2013, travelled as a couple
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Thank Forster84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this reviewResponded 21 July 2014

We would like to thank you for taking the time to write this review. We were pleased to read that you enjoyed your upgrade to the Regency Club room and enjoyed the amenities that the Regency Club lounges offered. We are sorry you missed the cocktail hour in Regency Club due to traffic, however, we very much look forward to welcoming you back again in the near future.

Kind regards,

Michael J. Gray
General Manager

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1,179 - 1,185 of 2,406 reviews

Reviewed 20 June 2014

Enjoyed our visit to London and our stay at the Hyatt Regency this month. We arrived from the US early in the morning (before 10 am) and the staff let us check in which was nice so we didn't have to store our bags until our room was ready. The conceirge was very helpful for directions as this was our first visit. Hotel was near Hyde Park and most of what we wanted to see was close. Not too far from the Tube- Marble Arch station, but not as convenient as other hotels. Our room was very clean, not real fancy for the price but it is London and we got a great deal on it. Didn't eat in the restaurant but had drinks in the bar - my husband said it was the best Vodka Tonic he ever had and I enjoyed my first Pisco Sour.

  • Stayed: June 2014, travelled as a couple
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Thank vlohokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this reviewResponded 21 July 2014

Thank you for taking the time to write this review. We are pleased that you found the hotel and staff ‘excellent’ and I do very much look forward to passing your kind comments on to the concierge and bar team! We are so pleased that your husband enjoyed his drink in The Churchill Bar. We look forward to welcoming you back again in the near future.

Kind regards,

Michael J. Gray
General Manager

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Reviewed 20 June 2014

very lovely hotel with great staffs. I really enjoyed my stay and was nice it was close to the shopping malls as well. the staffs are always full of smiles which obviously made u feel alot more comfortable.

  • Stayed: June 2014, travelled solo
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1  Thank marykX7567KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this reviewResponded 21 July 2014

Thank you for taking the time to write this kind review. I was pleased to read that you felt comfortable during your stay and I very much look forward to passing your comments on to the teams here. We very much look forward to welcoming you back again in the near future.

Kind regards,

Michael J. Gray
General Manager

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Reviewed 18 June 2014

popped in for an afternoon drink, a piano player was playing softly in the corner of the area, Patrick offered excellent service, was very friendly and served drinks quickly, very comfy relaxing area to sit and enjoy drinks and music.

  • Stayed: June 2014, travelled as a couple
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2  Thank holidays072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this reviewResponded 23 June 2014

Thank you for taking the time to write this review. I was delighted to read that you came to The Montagu for a drink and you enjoyed our piano player and excellent service by Patrick. I look forward to passing these kind comments on to the team. We very much look forward to welcoming you back to the hotel again soon.

Kind regards,

Michael J. Gray
General Manager

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Reviewed 16 June 2014

My husband is a Hyatt diamond and we stayed here in April to celebrate his birthday. We used a suite upgrade but her then upgraded again to a beautiful corner suite with a beautiful separate bedroom and additional powder room. A birthday cake and bottle of champs chilled on ice was waiting for us when we arrived. We had 7 friends over at the room before dinner to celebrate and everyone could sit comfortably. The club level is has 2 sections which are completely separate. They have identical offerings but one is for families and one is quieter and is for business people or adults without kids. We had a wonderful breakfast each morning with several hot and cold selections. The location is perfect-- we walked to Oxford. St. and borrowed one of their giant umbrellas which kept us dry during the rain.
The staff are welcoming, professional, and courteous. We loved everything about our stay and will certainly be back.
Tip: request a room with a view of Portman square. Try the Sunday evening prix fixe meal at the main restaurant.
The outdoor cocktail lounge had the warmest blankets and heaters to keep us toasty while my husband enjoyed a special cigar.

  • Stayed: April 2014, travelled as a couple
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1  Thank stayeatshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this reviewResponded 23 June 2014

We would like to thank you for taking the time to write this kind review and titling it ‘Wonderful stay – we will definitely return!’ I was delighted to read that your husband enjoyed his birthday and you enjoyed your upgrades and treats in your room and in our Regency Club lounge. We very much look forward to welcoming you back again in the near future.

Kind regards,

Michael J. Gray
General Manager

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Reviewed 16 June 2014

Great location in front of a park not to far from Marble Arch. Paid 432 Pounds for one night which did not give the value expected. Got a very small room on the executive floor-clean but nothings special . Breakfast in lounge nothing to write home about and they charged me an extra 25 Pounds for my nephew´s breakfast. Could be more generous with that room price.
More of a mass market hotel with long waiting for the lift to arrive.
Will try a more personal place next time

  • Stayed: June 2014, travelled on business
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1  Thank Karl_Berg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this reviewResponded 23 June 2014

Thank you for taking the time to write this review. I was disappointed to read of your dissatisfaction with you room and breakfast in the Regency Club lounge. We would very much like the opportunity to discuss this with you further. Please feel free to email feedback.hrlondon@hyatt.com with further details. We hope to welcome you back in the future so that we can offer you the best service that we strive to achieve.

Kind regards,

Michael J. Gray
General Manager

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Reviewed 15 June 2014

We ended up staying here for 1 night because a conference was being held here.

I normally stay at Hiltons and spend over 70 nights per year in generally Hilton properties.

The overnight rate for the 1 night excluding breakfast was stg£ 340.

I would stay here again but would not (given what is available elsewhere in London in similar central locations) offer to pay more than say stg£180.

Our room (room no 40x) was in the close to the Lift on the 4th floor and was certainly not suitable for more than 1 person. It was very small and with a few cases of luggage, we were very cramped.

We ordered room service which as very good (arrived promptly and was well presented) but the server could not get the tray table to the other side of the room, such was the tiny gap between the bed and the cupboard.

Anything more than Stg£180 per night and this hotel is way off the mark.

Also all the staff we met had English as a 2nd or third language.

I had an issue at breakfast where the main orders were forgotton and arrived 40 mins later. IN fairness to the staff, they recognised the problem, and wrote off the bill without having to be asked.

  • Stayed: June 2014, travelled on business
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Thank EuroTravellerPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this reviewResponded 23 June 2014

We would like to thank your for taking the time to write this review. I was pleased to read that you enjoyed our ‘very good’ and ‘prompt’ room service. I was disappointed to learn of the issues you experienced at breakfast but was pleased to hear that it was resolved by our restaurant staff. We would be very grateful if you could offer us more feedback by emailing us on feedback.hrlondon@hyatt.com.

Kind regards,

Michael J. Gray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency London - The Churchill

Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#100 Romantic Hotel in London
#100 Luxury Hotel in London
#130 Business Hotel in London
#139 Family Hotel in London
Price Range: £252 - £439 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill

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