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“First Class” 5 of 5 bubbles
Review of Hyatt Regency London - The Churchill

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Hyatt Regency London - The Churchill
Ranked #112 of 1,089 Hotels in London
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“First Class”
5 of 5 bubbles Reviewed 24 June 2014

The hotel is strategically located at Portman Quare and very near Bond Street. you can't ask fir a better location. easy access to shops and restaurant and yet not actually on a crowded area.

Hotel service is nice. the only complaint us the room is a bit oytdated.

Other than that, this is a very excellent hotel

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Francis_W67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, 21 July 2014
We would like to thank you for taking the time to write this kind review and titling in ‘ First Class.’ We are delighted that you enjoyed our location and service and that you found us overall ‘a very excellent hotel.’ We very much look forward to welcoming you back again in the near future.

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,091 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Mount Sinai, New York
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 22 June 2014

Went to London on a Tauck tour and was very disappointed with our hotel the Churchill .The hotel we stayed at on the tour in Paris was wonderful, so I was able to compare.The Hotel was small,the rooms average ,the bathroom very average, and the service also very average. There was only one small restaurant which was understaffed. The location of the hotel was also very out of the way and boring

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank TerriJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, 21 July 2014
Thank you for taking the time to write this review. I was very disappointed to read that you did not enjoy your stay at our hotel and found our rooms and service average. I will certainly speak to the teams about your comments. We do hope we are able to welcome you back in the future to show you the true level of high service that we strive to achieve.

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

My husband and I stayed at the Churchill for 5 days in June 2014 and overall, the experience was excellent. The staff allowed us to check in early (after a long Transatlantic flight), addressed our every need and made sure we were comfortable. The rooms are clean, spacious and full attended twice per day. Make sure to visit the Monocle (the bar dedicated solely to Winston Churchill) that is part of the hotel--the drinks are great and the staff will not disappoint. The hotel itself is also in a prime location near Mayfair in London. If you take a hop on-hop off tour, there is literally a stop to pick up the bus less than a block away. You will not be sorry if you stay at The Churchill--wonderful all around!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, 21 July 2014
Thank you for taking the time to write this review. We are so pleased that you enjoyed a ‘great stay’ in our ‘prime location in London’. We are pleased that you enjoyed the bar at the hotel which was designed around the life a young Sir Winston Churchill and his wife Clementine. We very much look forward to welcoming you back to the hotel in the near future.

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

We stayed here for two nights and were happily upgraded to a Club room, which offered a spacious room, though a view over a rather post-war commercial London. The breakfast each morning was delicious, and the service swift and attentive. As we were on our honeymoon, a welcome bottle of champagne and a tastefully appointed chocolate dessert were most appreciated!

While the hotel was a quick cab from Paddington where we arrived via the Heathrow Express, it was not in easy walking distance to many of the places we had hoped to go - we found nearby Oxford Street incredibly busy and difficult to navigate through the crowds, even on a weekday morning as we headed to the British museum. Due to its location away from St Paul's (where we attended a magnificent Evensong), we were unable to take advantage of the complimentary cocktail hour on the club floor. Upon return, we'll certainly chart out better paths through the area and take advantage of the lovely concierge services in the pristine lobby.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Forster84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, 21 July 2014
We would like to thank you for taking the time to write this review. We were pleased to read that you enjoyed your upgrade to the Regency Club room and enjoyed the amenities that the Regency Club lounges offered. We are sorry you missed the cocktail hour in Regency Club due to traffic, however, we very much look forward to welcoming you back again in the near future.

Kind regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilton Head, South Carolina
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

Enjoyed our visit to London and our stay at the Hyatt Regency this month. We arrived from the US early in the morning (before 10 am) and the staff let us check in which was nice so we didn't have to store our bags until our room was ready. The conceirge was very helpful for directions as this was our first visit. Hotel was near Hyde Park and most of what we wanted to see was close. Not too far from the Tube- Marble Arch station, but not as convenient as other hotels. Our room was very clean, not real fancy for the price but it is London and we got a great deal on it. Didn't eat in the restaurant but had drinks in the bar - my husband said it was the best Vodka Tonic he ever had and I enjoyed my first Pisco Sour.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vlohokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, 21 July 2014
Thank you for taking the time to write this review. We are pleased that you found the hotel and staff ‘excellent’ and I do very much look forward to passing your kind comments on to the concierge and bar team! We are so pleased that your husband enjoyed his drink in The Churchill Bar. We look forward to welcoming you back again in the near future.

Kind regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 June 2014

very lovely hotel with great staffs. I really enjoyed my stay and was nice it was close to the shopping malls as well. the staffs are always full of smiles which obviously made u feel alot more comfortable.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank marykX7567KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, 21 July 2014
Thank you for taking the time to write this kind review. I was pleased to read that you felt comfortable during your stay and I very much look forward to passing your comments on to the teams here. We very much look forward to welcoming you back again in the near future.

Kind regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
192 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

popped in for an afternoon drink, a piano player was playing softly in the corner of the area, Patrick offered excellent service, was very friendly and served drinks quickly, very comfy relaxing area to sit and enjoy drinks and music.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank holidays072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, 23 June 2014
Thank you for taking the time to write this review. I was delighted to read that you came to The Montagu for a drink and you enjoyed our piano player and excellent service by Patrick. I look forward to passing these kind comments on to the team. We very much look forward to welcoming you back to the hotel again soon.

Kind regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency London - The Churchill

Property: Hyatt Regency London - The Churchill
Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#97 Luxury Hotel in London
#100 Romantic Hotel in London
#130 Business Hotel in London
#139 Family Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill

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