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“Duped” 1 of 5 bubbles
Review of Curzon Plaza

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Curzon Plaza
Ranked #963 of 1,086 Hotels in London
Laguna Beach
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Duped”
1 of 5 bubbles Reviewed 6 July 2012

London Choice (http://www.londonchoice.com) advertise this apartment/Hotel as a deluxe apartment. It was supposed to hold 3 people. per their web site info. When we got to the apartments was no room for three. They only had a room for two. as stated on the reservation. I had tried to clear this up over a month prior to going to London. The owner of the web site David reassure me that it was for three. Not only did it take 10 phone calls to London choice but they a front the operation with a bunch of office people pretending that they will have someone call you back when actually he the owner called from the same number . They have no customer service as touted on their web site. They did not honor their cancellation policy they are basically a shell with no ties or knowledge of what they are selling. I can say that Mayfair Plaza was just as stunned and they tried to accommodate us but the Hotel is in such disrepair that we somewhere else. And lost all our money ....This place I would rate as a half star

Room Tip: Stay away from London Choice they have no idea what they sell on there web site and show pictures o...
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  • Stayed June 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank porscheblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 reviews from our community

Traveller rating
    13
    33
    27
    21
    43
See reviews for
25
48
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35
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 23 June 2012

We selected this hotel due to the good reviews on the website. The checkin process was very good, but that was where the positives ended. The first room we were given was absolutely shocking and we couldn't work out what the smell was. You wouldn't have put your head on the pillows let alone take your shoes off to walk on the carpet. Every room of the apartment had mould covering every bit of furniture and the kitchen was no bigger than a broom cupboard. We complained and were given another room to look at. This was only marginally better, so we decided to check out. They then said that we could have a newly renovated room to look at (don't know why we weren't given that in the first place). This room was much better and clean, until we decided to have a shower. There was no hot water and the pressure wasn't enough to wash the soap from your hair. Once again we complained and they said because we were on the 6th floor they had problem with hot water and the pressure to this level. We stayed one night and checked out in the morning. Very disappointing start to our holiday, but there was no way we would have stayed here and risked getting sick with the mould issues. They did give us a refund for the remainder of our stay in the end (4 nights), but that was after we said we would get the health department to look at the quality of their rooms! Unfortunately in hindsight we didn't take photos to share our experience.

Room Tip: Before checking in, ask to see the room in advance and make sure the room is clean and there is hot...
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  • Stayed June 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Lynda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 23 June 2012

Nothing like the pictures on the website. Awful kitchenette, hugely overpriced. Booked for two nights fled after one.

  • Stayed June 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank lolly3659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 22 June 2012

The owners of this hotel need to sell it or invest some of that money they are making. It's a dump! Great location so refurb each floor at a time then u can double ur money as it is in a great location. Until this happens I will not be staying here, it's depressing!!

  • Stayed July 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Shabbarank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

We had a lovely new years break booked at this hotel with the children, the 2room2bathroom apartment was not great and the bath did not work, the customer service has been excellent and we now have resolved the issue and are in fact returning to a much nicer apartment

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tsd_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old Greenwich, Connecticut
Level Contributor
145 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 20 January 2012

The location, price and cleanliness of this place cannot be beat. That said, it is spartan, at best, and some things need repair, like a window in the bathroom that will not shut properly.

Room Tip: Ask for a room not on the street, as it will be very quiet.
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  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank J David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eckington, null, United Kingdom
Level Contributor
111 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 bubbles Reviewed 16 October 2011

Well maybe there is one apartment that looks like the one on the website. We booked a three bedroom one but on arrival were told that it wasn't available. We ended up with a one bed and a two bed apartment both equally scruffy. The bathrooms looked like they hadn't been touched since the 1970's - turquoise suite and the tiles had been painted over. The bedding whilst clean was strange - a blanket wrapped up in a sheet. The building is very noisy - no double glazing. The location is great, and if you have good ear plugs and are in London for some sightseeing then it is a good base.

  • Stayed October 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Maggie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Curzon Plaza

Property: Curzon Plaza
Address: 56 Curzon Street | Mayfair, London W1J 8PB, England
Region: United Kingdom > England > London > Mayfair
Amenities:
Children Activities (Kid / Family Friendly) Kitchenette
Hotel Style:
Ranked #963 of 1,086 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Curzon Plaza 3*
Number of rooms: 100
Official Description (provided by the hotel):
All-Suite Hotel housed within a redbrick building dating from 1934. ... more   less 
Also Known As:
Curzon Plaza London
Curzon Plaza Hotel London

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