Having never stayed in Canary Wharf before we took the decision as a family to stay at a well know chain of hotels, notably "The Four Seasons". All I can say is we chose well, it was my Birthday and upon arrival my wife and I at reception received a glass of Proseco each which was fantastic and un-prompted. Arrival to our room and what a view of the Thames utterly fantastic, we then used the facilities of the Thames Clipper which is all close at hand and far move convenient than the Underground. Returning back to the hotel we had booked the Italian Restaurant for dinner along with six other guests, once again faultless, for both business and family weekends away I would recommend this hotel 100%, faultless.

Spent 3 weeks here on a business trip in 2010.
The service staff are exceptional.
I spent a long time in the hotel (almost 20 days in a row) that everyone knew my name and would greet me when I came back from work.
The front desk was exceptional- when I ran out of DVD's to watch they would ask me to list out what I wanted and they would see if they could buy it.
On my check out- the staff packed the luggage in the chartered car for me when I was away.
The food at the restaurant was not good and not many food options around.
The gym and swimming pool are away from the main building which is not so good when it's freezing cold!
On the whole- a good business hotel especially for those who work in canary wharf (like me).

The Four Seasons is always a splurge for us but we never felt it wasn't worth it. We kicked off our 25-day European trip here for two nights. I had a hotels.com free night credit combined with a great room rate offer. We were then offered a £100/night room upgrade upon check in which we took, but looking back on it for us I don't think it was worth it. I know it was a great offer nonetheless - we just never used the other room. The only reason I wouldn't score this hotel perfectly is the bed isn't as comfortable as any of the other Four Seasons properties we've stayed at (especially Houston!), and the room decor seemed a bit blah and dated. The service met our high expectations. I think everyone in the hospitality industry should stay at a Four Seasons to understand what great customer service really is. It's executed flawlessly throughout their brand and they make you feel like a superstar at every point of contact.