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“If you wish to freeze stay at this hotel”

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Hilton London Kensington
Ranked #476 of 1,088 Hotels in London
washington dc
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“If you wish to freeze stay at this hotel”
3 of 5 bubbles Reviewed 22 October 2013

This is, in all respects but one, an excellent hotel,. Great location, relatively good price for such a great location, nice staff, clean rooms. I have stayed there at least 50 iimes and was always quite happy Except, but this is a big one, when Fall and Winter come. The hotel has absolutely no heating. It s a mystery to me. There is a vent that is supposed to heat the rooms but it never works. In summer though it does blow cold air. But in Winter it does the same. I have talked a countess number of times to the staff. and they all shrug their shoulders: nobody knows why it s not working. Then they bring you some old space heaters which in turn do not work, and there you are spending 250 pounds per night and yes, freezing under two blankets in your room. Crazy!

They should realize the hotel is on London, not in the Bahamas,

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cicerone3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,978 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 October 2013

THis hotel has the potential to be excellent. Service needs improving. Rooms can be better. Price could be better so one could say it was good value for money. So improvements needed, but overall good hotel.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Zoff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire, England
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 22 October 2013 credit card Amex Cardmember Review

I've stayed at this hotel at least a dozen times over the last 18 months.

Perfectly acceptable fairly average Hilton hotel - nothing much wrong with it, nor anything exceptionally good about it.

Rooms are reasonably furnished with everything you'd expect to find in a Hilton, although most are slightly on the small side. Top floor rooms are of a very variable size - I had one room there that was so small I complained and was moved. The new room, on the same floor, was the biggest, and best, room I've ever had.

The hotel is not my first choice Hilton in London (at its price point), but I'm quite happy to stay when my first choice Hilton is not available.

Stayed October 2013, travelled on business
Helpful?
Thank IanDT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

Before booking, I read several reviews about this hotel .... many of the reviews were not favourable. However, as I do not know London, I took a chance. My friend and I were pleasantly surprised. The room, though on the smaller side, was well appointed. The beds were very comfortable, contrary to some of the comments I had read. The service was very friendly and efficient. The breakfast was plentiful and delicious. It is located on Holland Park not too far away from the tube and buses run in front of the hotel. Also convenient is the Westfield Mall located about a five minute walk from the hotel. Of course I do not know what things are like during the busy summer months .... At this time of the year (beginning to mid-Oct.), the hotel was still somewhat busy and I certainly do not hesitate to recommend it.

Room Tip: We were in room 5065 ... twin beds, no view but quiet which is what we wanted. Street side might be...
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank folke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 21 October 2013 via mobile

I wanted to thank the Executive Lounge Supervisor Miss Lopez and Nicholas from the Reception for their fantastic behaviour, dealing with an issue we had. That was lovely Service and they really cared to make our stay as nice as possible. Our room's now perfect, we have everything we Need to enjoy this Hilton property and London. I will recommend this both for Hhonors status guests (the Lounge is perfect) as well as normal guests.

Stayed October 2013
Helpful?
2 Thank SelSal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 20 October 2013

Very nice hotel, with very good instalations and very nice acommodation!
The bar is open 24 hours, what is very friendly...

It´s very near of the most interesting points, you can go by your own or catch a táxi!!

The people of the hotel are very kind!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Ridge, New Jersey
Level Contributor
180 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 20 October 2013

The hotel is in a great area, near Holland Park and the Shepard's Bush mall. The subway/tube is very convenient to the hotel.

The rooms are very small. And we even had the executive room. I can imagine how small the standard rooms are. We had a king bed -- there wasn't much other space in the room other than the bed.

They put a double sheet on a king size bed -- it took 2 requests to get it changed.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kib57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton London Kensington

Property: Hilton London Kensington
Address: 179-199 Holland Park Avenue, London W11 4UL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#314 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Official Description (provided by the hotel):
Expect a warm welcome the moment you arrive at Hilton London Kensington. We’re located in the leafy district of Holland Park, 30 minutes from Heathrow Airport, with excellent transport links into Central London and three different tube lines nearby. Spend a leisurely day at Westfield London Shopping Centre, just 5-minutes away, the largest mall in London features 265 high-end shops, over 50 restaurants, a spa and a cinema. After a busy day taking in the sights of London, retreat to one of our stylish rooms or suites. Enjoy the fresh, bright décor of a guest room, choose a deluxe room for extra amenities or upgrade to a suite for a separate living space. Executive rooms offer Executive Lounge access with free continental breakfast, afternoon refreshments and an open bar. Start the day with a hearty buffet breakfast or nutritious light bite in the chic WestEleven restaurant, serving innovative dishes prepared with the freshest ingredients. Meet with friends over cocktails in the Avenue Bar & Lounge, or enjoy a freshly brewed coffee while surfing the web. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 
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Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington

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