I stayed one night at the hotel, so that I could attend a gig at the O2 Shepherds Bush. I booked and paid for a Single Room in advance through an online hotel website, and I was aware that the place has received mixed reviews on here. But the excellent location close to the venue and to Shepherd's Bush tube station were the deciding factor.
Well, I can't say that I have any real complaints. Check in was fast and courteous, and the gentleman on duty assigned me a single room with a walk-in large shower (no tub), looking out onto a side street, which was just what I wanted.
The room was not huge - but it is a single, and has a large double bed, which inevitably takes up a lot of space. Nevertheless, it left room for a desk and a small chair and table, and enough room to move around. It was considerably larger than some other single rooms I have stayed in, both here and abroad, usually for longer than one night, so I found it perfectly comfortable.
Cleanliness was of a good standard, and there were plenty of towels and a good selection of toiletries. (In case you are curious, they supply shower gel, facial soap, shampoo, conditioner and body lotion). Water in the shower was of a good pressure and easily temperature controllable.
The room was equipped with a mini-car, iron, ironing board, hairdryer, TV, alarm clock/MP3 speaker, small safe, and a kettle/teamaking items. I only used the latter three, and had no problems with any - there was plenty of tea and coffee and a decent selection of free-to-view TV channels..
The bed was extremely comfortable, and as far as I could tell, the air conditioning worked just fine (I didn't need to do much with it since the temperature outdoors wasn't extreme). The air conditioning WAS a little noisy, but I didn't have it on during the night so that wasn't a problem for me.
The hotel itself was quite busy during my stay as it seemed there was some kind of black-tie event going on downstairs. Nevertheless, all the staff I encountered were polite and helpful, and the concierge in particular gave me clear directions to the O2 on request. Check out the next morning was equally efficient.
I did not order breakfast, and nor did I use the spa/leisure facilities..
If I had any complaints at all, it would be that given the cost of the rooms, having to pay an extra £15 per day for in-room Internet access seems excessive. In the modern age, This is a problem in hotels throughout the UK (even in Japan I had free LAN connections) and needs to be addressed by customer pressure - there's really no excuse for such high prices now - I'm sure it's cheaper to provide than the gym or sauna (neither of which I used but still paid for).
Additionally I would have appreciated at least a bottle of free water in the room as well as the tea and coffee. Again, for the cost of the room I don't think that would be unreasonable, and I have had that provided elsewhere.
In general however, I'd stay there again and certainly recommend it to anyone needing a place to stay while attending a gig or shopping at the Westfield.
- Official Description (provided by the hotel):
- The Hilton London Kensington is located close to a lot of London event venues and some great shopping too. Only about a 7-minute walk from Holland Park underground station and one of the main central tube lines, Hilton London Kensington is surrounded by places to eat, drink, shop, and watch bands. There is always comedy or music at the Hammersmith Apollo - a simple walk away, or sporting events at Wembley stadium - a short train ride away. And with the modern, well-stocked Westfield shopping center located just across the road, when you stay at Hilton London Kensington you can shop all day. Whatever you chose to do in your spare time, the hotel itself is bright and airy. All the rooms have an LCD flat screen TV and a mini bar. If you don’t want a night in, relaxing in your comfortable room and don’t want to venture too far either; choose to dine in the romantic West Eleven restaurant after making the most of the 24-hour gym and the relaxing sauna and steam room. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more less
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- Also Known As:
- Hilton London Kensington Hotel London
- London Hilton
- Hilton Kensington