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“Value, Service & Location”

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Hilton London Kensington
Ranked #508 of 1,081 Hotels in London
Reviewed 12 June 2014

Public transportation access is key to me when I look for a hotel in a city because it saves money (car park fees) and reduces stress (a train can't veer off course, of course). The Shepherd's Bush tube station is a short walk from this hotel. Holland Park Avenue is on several bus routes with a stop just steps away from the Hilton London Kensington.
We also discovered so much to do within walking distance of the hotel. When we arrive from the states we like to walk around to stay awake and help ourselves adjust to the time zone. Holland Park is a beautiful place to explore. We found shops, restaurants and cafes everywhere along our route. The Westfield Mall has a variety of restaurants within a 10 minute walk.
Specifically about the hotel - everything was wonderful. The staff were friendly and polite. The breakfast offered a variety of foods to suit British, American and Mediterranean palates. The personable young woman who seats guests was a pleasure. There were plenty of open computers for us to use near the elevator bank, including a printer.
I would not hesitate for a second to re-book this hotel. It has all the attributes I look for when I am traveling.

  • Stayed: May 2014, travelled with family
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Thank Anita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this reviewResponded 16 June 2014

Dear NitaMarie,

I was thrilled to learn that you had a wonderful stay with us and am most grateful for you sharing your experience with TripAdvisor. I am pleased that you were able to take advantage of the glorious weather we are having and that you got to explore our beautiful location.

I have shared your kind comments with the team here and they were equally as delighted to learn of your satisfaction. I think I speak on behalf of everyone when I said that we very much look forward to welcoming you back to Hilton London Kensington on your next holiday from Chicago!

Kind regards,

Linda Griffin
General Manager

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2,249 - 2,255 of 4,480 reviews

Reviewed 12 June 2014

very good locatio,all the people very kind,good room ,good fitness center,for me very important,with sauna,i'll return. people that work in this hotel speaks every language and this make more easy everythingh for the guests

  • Stayed: June 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank zapaolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

This is the second time that I have visited this hotel and wont be the last!! I arrived on Saturday morning at 10.30 and was delighted that a room was already available. As we are Gold members we were upgraded and were able to use the Executive Lounge.
The lounge was excellent with all needs catered for and very attentive staff. Which is lovely as often you really feel that you are just in a room with a few nibbles but with no one to help you.
Breakfast service was very efficient and offered a good selection.
Concierge were wonderful and nothing was too much trouble.
Overall an excellent hotel in a great location.
Will be back again

  • Stayed: June 2014, travelled with family
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Thank 774SallyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this reviewResponded 16 June 2014

Dear 774SallyB,

Thank you very much for sharing your experience with all on TripAdvisor. I am delighted that you had an excellent stay with us! The team here have also seen your kind feedback and were all pleased that they were able to make your stay even better, especially our Concierge team.

We all very much look forward to seeing you again soon here at Hilton London Kensington!

Kind regards,

Linda Griffin
General Manager

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Reviewed 10 June 2014

We just returned from our stay at the Hilton London Kensington Hotel. This was a return stay for us, and this stay was even better than the first! We arrived on my birthday, and had requested an upgrade, which was granted by the extremely welcoming staff! The surprise treat and drinks that arrived soon after our check-in was a testament to the personal service that they provide.
As Hilton Honors Gold members, we enjoyed access to the well-stocked Executive Lounge, as well as a great buffet breakfast each morning!
Special mention should be noted for the terrific concierge staff; Rashid and Tim go "over & above" to be sure that guests' concerns are quickly addressed.
The nearby shopping mall, and the wonderful transportation choices (bus at the doorstep & 2 underground stops) make the Hilton London Kensington the perfect choice. We will definitely return!!

Room Tip: If a HiltonHonors member, request an upgrade!!
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank roed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this reviewResponded 16 June 2014

Dear roed,

Thank you so much for posting such a kind review on TripAdvisor. I am delighted that you and your partner had such a wonderful stay and, most importantly, that we were able to make your birthday even more special! I am also pleased that Tim and Rachid did not fail in delivering the first class service which we pride ourselves on here at Hilton London Kensington.

Thank you once again for your kind comments, we very much look forwarding to welcoming you back and once again... Happy Birthday!

Kind regards,

Linda Griffin
General Manager

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Reviewed 9 June 2014

We stayed here for our wedding anniversary and could not praise the hotel enough. Every member of staff we encountered wished us a happy anniversary! We were given complimentary champagne and an upgrade for breakfast on one day which was great.
The hotel itself had large rooms (as far as London goes) and is in a good location- right across the road from Westfield shopping centre, 2 minutes walk from Shepherds bush station.
The breakfast is great- buffet style that catered for all dietary needs if you ask.
Great hotel- we will definitely be back

  • Stayed: May 2014, travelled as a couple
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1  Thank reviews4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this reviewResponded 16 June 2014

Dear guest,

Congratulations on your wedding anniversary! I am so pleased that we were able to do our bit in making your special celebrations evening more memorable.

We very much hope that you choose Hilton London Kensington as your base when you are next visiting London.

Kind regards,

Linda Griffin
General Manager

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Reviewed 7 June 2014

Check in a lengthy wait. Only 2 beds/towels in a room for 3! 1 tea bag upon arrival. Sticky juice marks on bed side. All that aside, after complaining we were put right and looked after very well. Excellent breakfast. All in all a nice hotel, good location.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Dennis-the-Men
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this reviewResponded 11 June 2014

Dear Dennis-the-Men,

Thank you for taking the time to provide us with your feedback on TripAdvisor and via our survey. I was pleased to learn that on the whole you enjoyed your stay with us and that our Duty Manager was able to immediately address the issues experienced.

We hope you see you and your family back at Hilton London Kensington in the future.

Kind regards,

Linda Griffin
General Manager

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Reviewed 6 June 2014

Stayed here now on 2 occassions and this last visit was better than the 1st. So would definitely recommend this as a central London hotel for business or pleasure. Excellent breakfast also.....

It is also in a good location for shopping with a large shopping center nearby + some great bistro restaurants on your doorstep

Room Tip: Book breakfast......... it is well worth it. An excellent buffet !!!
See more room tips
  • Stayed: May 2014, travelled on business
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1  Thank Philip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this reviewResponded 11 June 2014

Dear Philip D,

Thank you for sharing your experience with all on TripAdvisor. I was pleased to learn that you had a very good stay with us and that you have stayed with us on more than one occasion and remain satisfied.

We all very much look forward to welcoming you back for your third stay here at Hilton London Kensington!

Kind regards,

Linda Griffin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Kensington

Address: 179-199 Holland Park Avenue, London W11 4UL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#322 Luxury Hotel in London
Price Range: £100 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Official Description (provided by the hotel):
Expect a warm welcome the moment you arrive at Hilton London Kensington. We’re located in the leafy district of Holland Park, 30 minutes from Heathrow Airport, with excellent transport links into Central London and three different tube lines nearby. Spend a leisurely day at Westfield London Shopping Centre, just 5-minutes away, the largest mall in London features 265 high-end shops, over 50 restaurants, a spa and a cinema. After a busy day taking in the sights of London, retreat to one of our stylish rooms or suites. Enjoy the fresh, bright décor of a guest room, choose a deluxe room for extra amenities or upgrade to a suite for a separate living space. Executive rooms offer Executive Lounge access with free continental breakfast, afternoon refreshments and an open bar. Start the day with a hearty buffet breakfast in the chic WestEleven restaurant, serving innovative dishes prepared with the freshest ingredients. Meet with friends over cocktails in the Avenue Bar & Lounge, or enjoy a freshly brewed coffee while surfing the web. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 
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Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington

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