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Crowne Plaza London Kensington
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Reviews (2,690)
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All reviewsthe club loungetube stationumami restauranttwo double bedsduplex suitethe natural history museumcromwell roadunagiwaitrose supermarketoverlooking the gardenthe royal albert hallpiccadilly lineholiday innheathrow airportconcierge staffhyde parkexcellent location
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1,153 - 1,158 of 2,690 reviews
Reviewed 8 June 2014

We booked this hotel through Lastminute.com and it was a secret hotel, so we weren't sure when we booked. However we were delighted when we arrived. The room was on the top floor, facing the main road. However we did not hear any noise during the night. The bed was huge and could have fitted the whole family. The room had a small bath/shower and the water was scolding hot, jkust the way I like it. We only stayed one night and for the location (just down the road from the Natural History museum, I thought it was good value for money (£84) for the 2 of us. The only downside was they were doing repairs to the tube and so we had to walk from the next station. This was nothing to do with the hotel though.

  • Stayed: May 2014, travelled as a couple
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Thank newwell16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 18 June 2014

Dear newwell16,

Thank you for your very nice review of your stay with us. I’m delighted that we were able to look after you so well and that you appreciated the room – many of our rooms feature super-king beds which are 200cm x 200cm.

Unfortunately, as you pointed out, there is no Piccadilly line service from Gloucester Road Underground station until later this year, but it is still open for the District and Circle lines and it is very simple to transfer to the Piccadilly a little further along the line.

I hope we will see you again soon!

Kind regards,

Simon Wood
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

Stayed here for an anniversary trip for one night on Thursday 5th June. Check in wasn't until 2 but we arrived around 12:30 to drop our bags off and were happy to find that our room was already ready for us. We were given a room with two double beds which was more than we needed but nice nonetheless. Unfortunately the room didn't have much light as the window was small and on the first floor. The bed was very comfy and woke up at 10am thinking it was still the middle of the night because the black-out curtains were that amazing! Very nice for a short stay with lots of shops close and just a short walk from the National History Museum.

Stayed: June 2014, travelled as a couple
1  Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 18 June 2014

Dear Jessica H,

Thank you for choosing us for your special occasion. I’m very pleased you had a good night’s sleep. One of our commitments at Crowne Plaza’s worldwide is ensuring each and every guest has a restful stay. We provide aromatherapy kits in the room and, as you noted, special blackout curtains to ensure you feel refreshed in the morning!

I hope we can welcome you back soon!

Kind regards,

Simon Wood
Guest Relations Manager

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Reviewed 5 June 2014

This was our third stay at this hotel and the best yet. We were well taken care of by the reception staff, the concierge and housekeeping.

We ate breakfast in the lounge and it was good as always. The hotel took care of our needs and even arranged our early morning car to Heathrow.

We will be back!

  • Stayed: May 2014, travelled with family
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Thank journeymaid48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 18 June 2014

Dear journeymaid48,

Thank you so much for choosing to stay with us again and for another wonderful review. We always enjoy welcoming back regular guests and are more than happy to do everything we can to assist during your stay – be it organising transportation or finding the perfect room for you.

We look forward to welcome you back again soon!

Kind regards,

Simon Wood
Guest Relations Manager

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Reviewed 5 June 2014 via mobile

I had a fantastic stay here.the rooms are very spacious and well designed. The location could not be better. Also special thankyou to ismahan on reception she went above and beyond her duty and is a credit to the hotel

  • Stayed: May 2014
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Thank PDAWG17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 18 June 2014

Dear PDAWG17,

Thank you for taking the time to review your recent stay with us. I am absolutely delighted that we looked after you so well and I have passed your lovely comments onto Ismahan. Our staff take great pride in their customer service and she was very pleased to read your note.

I look forward to welcoming you back in the future.

Kind regards,

Simon Wood
Guest Relations Manager

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Reviewed 4 June 2014

Great location in Kensington. Gloucester Road Tube Station is across the Road, serving Circle, District and Piccadilly lines. So all areas of London are easily accessible.
Staff were great, very helpful and eager to assist with any issues.
room was excellent, had everything you expect and more including free WiFi.
Only had breakfast, but they too were impressive. The whole spectrum is covered, so no one should fail to find something to their liking.
I would thoroughly recommend this hotel, i couldn't fault it..

Room Tip: A Club Room gives access to the Club Lounge in which you can take breakfast, and have complimentary drinks in the evening. Something that certainly enhanced our stay..
  • Stayed: May 2014, travelled as a couple
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Thank 667David_B922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 18 June 2014

Dear 667David_B922,

Thanks a lot for your review and for awarding us a 5/5 rating like so many of our other guests. I’m pleased you enjoyed our breakfast menu. We have recently refreshed this in order to provide our guests with even more choice and ensure everyone has a great start to their day!

I hope you have had a pleasant onward journey and this message finds you well.

Kind regards,

Simon Wood
Guest Relations Manager

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