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“Little Gem”

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Crowne Plaza Hotel London Ealing
Ranked #252 of 1,081 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 October 2013

My wife & I booked a great deal online for this hotel for our trip to London, It was very easy to find from the tube station (you can spot it from the platform!!).
On arrival we were greeted by a friendly& helpful member of staff. The room was excellent (we requested a quite room which they arranged) , clean tidy & fresh. The bed & bedding was very comfortable for a peaceful nights sleep. Little touches such as bathrobes. shampoo/shower gel and body location, & bottle water are appreciated.
We choose to dine in the restaurant, the food was at a high standard you'd expect from a crowne plaza. The breakfast was delicious & set us up for the day!!
I would recommend this hotel to anyone, just going out a little further in London means you get more for your money!
Also EVERY member of staff there is an asset to the hotel, very polite, friendly & helpful from management right down to house keeping!!

  • Stayed: October 2013, travelled as a couple
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1  Thank marc p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded 22 October 2013

Dear reviewer, thank you for adding your feedback. I am very pleased and proud to read your comments. This is the level of service that we strive to give all our guests, every time.
Kind regards
Gordon Stewart
General Manager

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545 - 551 of 971 reviews

Reviewed 16 October 2013

After our stay on the night of Saturday 5th Oct I must write to complement this hotel on a wonderful experience. Having visited a number of hotels more centrally located in London we were forced to come out further afield on this occasion due to limited availability.

I have to say that I am so glad we did, the reception staff were wonderful and offered us an upgrade to a feature club room , which I only accepted as it was my wife birthday weekend , and on entering the room I was not disappointed, it was amazing !!

It also gave us access to the club lounge which not only had free soft drinks all day, but also free bottles of beer, cider, and wine available from 18.00 to 22.00 each evening

The feature club room was wonderful, with chairs sofa and separate area with office desk and internet connection. A sumptuous bed and pillows and the added bonus of a double walk in drench shower and additional bath (with TV built in)

A must for anyone who wants to be in the city for trips but as only 20mins tube ride away ( and Hanger Lane station a 1 min walk ) a sanctuary in the evening

Secure parking on site as well !

We will be back soon

Room Tip: Upgrade to Club feature room - work every penny ( and sofa is a sofa bed so great for kids also )
See more room tips
  • Stayed: October 2013, travelled with family
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Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded 19 October 2013

Dear reviewer, thank you for your comments, I am very proud of the high levels of service and facilities you experienced throughout your stay. This is what we strive to achieve every time for all our guests.
Kind regards
Gordon Stewart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

This seemed like the average business hotel. I wouldnt say it was anything special and is fine for the price we paid. We stayed here as we were going to Wembley Arena. The location is good if you are going to Wembley and want to be located that side of London, but not necessarily if you want to be near to the centre of London.

The only main problem we had was the that the hotel was so unbearably hot, we didnt really want to stay in the hotel longer than we needed.

Breakfast was very good and the staff were very cheerful and helpful. We also ordered room service when we got back from Wembley, and the sandwiches were quite nice too.

  • Stayed: October 2013, travelled as a couple
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Thank Hollie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded 19 October 2013

Dear reviewer, thank you for adding your comments and I am sorry to note that you found the hotel too hot. We do have air conditioning in public areas which are set to an ambient temperature and all bedrooms have individual controls; please accept my apologies that this was not to your preference. On a more positive note I was very pleased with your feedback on the hotel staff and food.
Kind regards
Gordon Stewart
General Manager

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Reviewed 13 October 2013

This was our second stay here in 2months, and we believe that we have found a great base for all of our future visits to London.
The staff are friendly and helpful, everything is clean, and the bar/restaurant provide excellant refreshments.
Good value for money

  • Stayed: September 2013, travelled on business
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Thank rikiberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded 14 October 2013

Dear reviewer, thank you for adding your feedback. I am most pleased to read that based on the standards and facilities you have experienced, you are looking to use us when visiting London.
Kind regards
Gordon Stewart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013 via mobile

When we got near the hotel, it did take us 3 attempts to get into the entrance as it isn't sign posted so you do need to drive slowly else you will miss it.!!! When we got there they had our room ready so we checked in, the rooms are spacious and have huge beds, once checked in we ended up having lunch and to be honest the menu is over priced really, it takes the staff a while to offer you drinks and to even order, but food is nice. We also had a quick bite before we went out for the evening and there must have been 3/4 staff on and still hadn't a clue, the kitchen was shouting for food to go out and people shouting at the bar to be served. I think the parking is stupidly crazy price, how can you charge customers staying at the hotel 12.50 for over night stay, it's ridiculous.!! The hotel isnt too Far from hanger lane station which is a bonus. But over all a nice place to stay.

Stayed: October 2013, travelled as a couple
Thank Chelseakendall1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded 7 October 2013

Dear reviewer, thank you for your feedback following your recent stay with us. I very concerned to read your comments on the lack of service standards you experienced in our bar/brasserie; this is not acceptable and please accept my apologies for that. On a more positive note I am pleased that overall you still like our hotel. I acknowledge your comments on our parking charge, but we repeatedly carry out comparison checks to ensure we are not over charging and we are currently less than several of our competitor hotels.
Kind regards
Gordon Stewart
General Manager

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Reviewed 28 September 2013

We had to wait approximately one hour to check-in due to cleaning. This was after the official check-in time. We booked non-smoking rooms but ended up in designated smoking rooms since the hotel was, at that time, fully booked. When addressing this issue with the staff we were greeted with silly excuses. "The hotel decide which room you get, the ozone machine practically makes it non-smoking, we can open a window for you" etc. We had to phone up Hotels.com in order to get transferred to other rooms, rooms which now were available by magic. The staff overall was non-friendly, with some exceptions. The cold water connection in one of the bathrooms were shut off, standard was below average, old stains on the pillows, ironing board had lots of residues.

Good sides? Close to Hanger Lane station. Food in the restaurant (pasta) was of above average standard. Breakfast buffet how ever was very poor.

  • Stayed: September 2013, travelled on business
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3  Thank grievouspilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded 30 September 2013

Dear reviewer, I am very sorry to read that you did not have a good experience and that the hotel did not meet your expectations; please accept my sincere personal apologies for the shortfalls. The reception staff should have handled (and explained) your reservation request with more professionalism and care. Your reservation did highlight a request for non-smoking rooms, but it does not guarantee them and unfortunately when you arrived there were non available. This did change as the staff did re-arrange the other bookings to accommodate your request, but by this time your perception of the staff and hotel was understandably already negatively tainted. We are spending a significant amount of money on converting 10 of our 15 smoking rooms to non-smoking this month, to help avoid future issues such as you unfortunately experienced.
Kind regards
Gordon Stewart
General Manager

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Reviewed 19 September 2013

I'm fortunate enough to be a IHG Platinum Member and received a very warm welcome to this hotel. Very relaxing after a long week... Right on the Central Line tube with easy access to Central London and then a quick getaway towards the West of England tomorrow.

Stayed: September 2013, travelled on business
1  Thank BigJV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this reviewResponded 23 September 2013

Dear reviewer, thank you for taking the time to add your positive rating. I am most pleased to note that your IHG Reward status was recognised.
Kind regards
Gordon Stewart
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel London Ealing

Address: Western Ave | Hanger Lane, Ealing, London W5 1HG, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#27 Green Hotel in London
#91 Best Value Hotel in London
#189 Luxury Hotel in London
#226 Business Hotel in London
Price Range: £64 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel London Ealing 4*
Number of rooms: 139
Official Description (provided by the hotel):
A stylish West London hotel with fast access to the city centre, on-site dining and excellent business facilities Crowne Plaza(R) London Ealing hotel is located next to Hanger Lane Tube Station, so you can be in Central London for a meeting or a night out in 25 minutes. We're right beside the A40 too, so you can get to Heathrow Airport (LHR) in half an hour. Bring your colleagues with you and book a room at our quiet, self-contained meeting centre, which can seat up to 80. Digital projectors and wireless microphones help ensure a seamless presentation, and our smart breakout café has drinks and snacks to keep everyone going. WiFi is complimentary, there's ample parking, and our Crowne Plaza Meetings Director helps everything go like clockwork. If you have some time off, you can take in a concert at nearby Wembley Arena. Catch the Tube and Covent Garden theatres, Soho restaurants and Savile Row's designer boutiques are all within a short ride. Stretch your legs in the nature reserve at leafy Richmond Park, only 5 miles away. Our sophisticated West 5 Brasserie and Bar is an ideal place to entertain guests over a grilled sirloin steak, pan-fried sea bass or a Starbucks coffee. Relax with a glass of wine in our colourful contemporary lounge, where you can watch Sky Sports too. Wind down at our free fitness centre, open 24/7. ... more   less 
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Also Known As:
Crowne Plaza London
London Crowne Plaza
Holiday Inn London

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