I stayed with my boyfriend in this hotel in July as we were going to see a show in Richmond so it was a good location for us. We had arrived on a very early flight and I called the hotel to see if we could check in early, I was informed that we couldn't as the hotel had been fully booked the previous night. That was fine as the guy on the desk we spoke to said we could leave our bags at the hotel and check in after 4:30. When we arrived the man at the desk told me that because we had booked through a third party we had been allocated a non descriptive room and we would be staying in a smoking room. No thanks was my reply to that as neither I or my boyfriend don't smoke. He then told us that he had no other rooms available and basically we hadn't much choice. He said that no one had used the room the night before so it would be okay (funny he had told me earlier on the phone that the hotel had been fully booked the night before) We decided to leave our bags go out and see a bit of the city in the hope that a non smoking room would become available.
While we were out I actually checked on line to see if there was any non smoking rooms available - funny enough there was. On our return to the hotel the man behind the desk told us that unfortunately no rooms had become available. So I told him actually you do, I have just checked your website, he then told me that they often over book and then would transfer guests to another hotel. He said that they had put an odour machine to clean the air. We decided to have a look at the room and see what it was like before we made a decision ( bearing in mind that we would loose money by cancelling) The room was clean, a bit dated but smelled terrible, we tried to open windows - they didn't, the air conditioning wasn't working properly. I was really disappointed as this was part of my boyfriends Christmas present and he is really anti smoking, the whole situation was putting a real damper on the weekend. I then called the website that I had booked through - late rooms. The girl I spoke to was excellent, very sympathetic and said she would call the hotel on our behalf. So after a bit of negotiation the lady from late rooms called me and said the hotel could do something for us. We went back down to reception and the guy on the desk said that another guest decided that he would swap (from a non smoking room to a smoking one - as if!!)
Eventually we were allocated a much nicer non smoking room with working air conditioner)
The second room was much nicer, and fresh smelling. On the whole the hotel was clean and the staff were friendly and helpful. I felt however that initially we had been lied to, and had we not have contacted Late Rooms we would have been stuck with a foul smelling room or loose the money we had paid. Honestly the hotel's location was great but my initial experience definitely put me off. I think the hotel is a little over priced (£17.35 each for breakfast)
- Official Description (provided by the hotel):
- A stylish West London hotel with fast access to the city centre, on-site dining and excellent business facilities Crowne Plaza(R) London Ealing hotel is located next to Hanger Lane Tube Station, so you can be in Central London for a meeting or a night out in 25 minutes. We're right beside the A40 too, so you can get to Heathrow Airport (LHR) in half an hour. Bring your colleagues with you and book a room at our quiet, self-contained meeting centre, which can seat up to 80. Digital projectors and wireless microphones help ensure a seamless presentation, and our smart breakout café has drinks and snacks to keep everyone going. WiFi is complimentary, there's ample parking, and our Crowne Plaza Meetings Director helps everything go like clockwork. If you have some time off, you can take in a concert at nearby Wembley Arena. Catch the Tube and Covent Garden theatres, Soho restaurants and Savile Row's designer boutiques are all within a short ride. Stretch your legs in the nature reserve at leafy Richmond Park, only 5 miles away. Our sophisticated West 5 Brasserie and Bar is an ideal place to entertain guests over a grilled sirloin steak, pan-fried sea bass or a Starbucks coffee. Relax with a glass of wine in our colourful contemporary lounge, where you can watch Sky Sports too. Wind down at our free fitness centre, open 24/7. ... more less
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- Also Known As:
- Crowne Plaza London
- London Crowne Plaza
- Holiday Inn London