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All reviews exmouth market union tavern the holiday inn two double beds russell square leisure facilities minute walk the nearest tube station st pancras family room booked this hotel reception staff bus stop executive room full english weekend break good nights sleep
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Reviewed 6 December 2012

My partner arranged our trip to London for my birthday weekend as he had organised for us to watch the Lion King in theatre and also visit Madame Tussauds. We visit many hotels throughout the year but in all honesty found the room we were allocated at this hotel to be the worst, which resulted in us staying with family. We arrived at our room and the smell was awful which immediately disappointed us both. We decided to use the spa facilities to see if when we returned to the room it would smell any better. We always book hotels with spa facilities so we were very shocked we had to pay extra at this hotel to use the facilities however the spa facilities were very enjoyable. When arriving back to the room to get ready for the theatre the smell was still unbearable and the windows were unable to be opened due to safety reasons. I decided to go to reception to ask to be changed rooms, when explaining to the receptionist the reason we wanted to change rooms and when telling her our room number, I was even more annoyed when she stated that there are always a lot of complaints on second floor rooms and she agreed that she knows the smell is really bad in our room, however the hotel was fully booked so we could not change rooms she could only have room service spray us some air freshener which actually made it worse. Me and my partner then decided to try and book a room at a Travel lodge but that was also fully booked so we decided to stay with family after the theatre so took all our stuff with us to drop them off at the house first. We had intended to return to the hotel in the morning for breakfast as it was already paid for but due to traffic travelling back we missed it so just ended up handing back the room card to checkout.. So as for a romantic birthday hotel weekend away the hotel was definitely a very big let down the spa was great but as it was not included in the room price anyway we basically wasted money on a hotel we found smelt to awful to stay in. I have never wrote a negative review about a hotel as I'm not the type to point out small details that can be overlooked but this was definitely worth the review as I wouldn't like no one else to feel uncomfortable staying at this hotel when having paid for a room which smells. So my advice would be don't risk spending money on this hotel as you might end up on second floor and according to the receptionist the smell is always there.

  • Stayed: December 2012, travelled as a couple
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8  Thank shay_martin29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2012

The hotel is newly refurbished and rooms in good condition. The bathrooms are reconditioned but this did not appear to extend to the floor or installing effective extractive venitilation. The sounds proofing is not great in the bedrooms and the lighting is rather poorly delivered. The negative aspects is that the towels are certainly not white and reek of dry cleaning solvent. So whilst the hotel appeals to resident sot save water and washing powder by saving towels the reality this is nonsence as the towels are dry cleaned with solvents! Its about time hotel chains got their so-called environmental credentials sorted out.Staff are helpful. The rack rates for the hotel are of course horrific (£400?) - again one questions the values of a hotel chain that advertises such rates for a very ordinary product.Clearly such rates are fictious - one wonders what is in the mind of the owners in this charade.

  • Stayed: December 2012, travelled on business
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2  Thank TechnoProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2012

10 minute walk from Kings Cross and about 25 minutes walk into the West End. The hotel is clean, the rooms are great value, and the breakfast is fantastic. Would recommend this if you want a good value hotel. The only bad thing is the price of drinks at the bar, go to the Irish Pub attached instead.

  • Stayed: December 2012, travelled as a couple
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1  Thank SouthAfrican2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2012

Travelled down for two night stay with family. Booked into a family room. It was fine, clean and comfortable apart from the temperature regulation - it wasn't so much a problem with the room controls but the floor we were on! The hotel has good family friendly facilities like the pool although I thought it cheeky to charge extra for this. We chose not to have breakfast in the hotel as for the cost for one person I could walk 5 minutes and get just as good a breakfast for all four of us. On the whole a good base with warm and helpful staff. Would consider again.

Stayed: December 2012, travelled with family
1  Thank Aldwark1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2012 via mobile

Just returned after a weekend in London short walk from kingscross or taxi was less than a fiver
Rooms were spotless everything you need lovely and warm tv kettle coffee tea toiletries .
English breakfast was perfect when we went a 9am saw the q at 9.45 glad we went early
Staff were polite and very helpful
Really enjoyed our stay .

  • Stayed: December 2012
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1  Thank juliedawnw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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